- Log In/Sign Up
- P-ISSN1738-3110
- E-ISSN2093-7717
- SCOPUS, ESCI
ISSN : 1738-3110
A Study on the Relationship between Franchise Firm's Supervisors Job Insecurity and Organizational Effectiveness: The Moderating Effect of Self-Efficacy and Trust in Manager
Abstract
Purpose - This paper attempted to investigate the relationships among the perception of job insecurity and organizational effectiveness, and it examines these relationships while considering the moderating effect of trust in the manager and self-efficacy. Job insecurity is an independent variable, organizational effectiveness aspects (job satisfaction, organizational commitment, and turnover intention) are dependent variables, and trust and self-efficacy are moderators. Research design, data, and methodology - Regression analysis was used to verify the effects. The measurement items were already deemed as reliable and valid in the previous study, but for this purpose, some modifications were made. To examine the model, this study relied on the samples chosen from Korean employees in the six franchise business firms. The survey was conducted on 288 workers. Each question is based on a 5-point Likert type scale. The data were analyzed using SPSS 18.0. Results - The results of the study are summarized as follows. First, job insecurity has an influence on organizational effectiveness aspects (negatively on job satisfaction, negatively on organizational commitment, and positively on turnover intention). Second, analyzing the moderating effect of trust, trust in manager is mediated between job insecurity and organizational effectiveness aspects (on organizational commitment and on turnover intention). However, employees' trust in manager had no significant moderating effect on the job insecurity-job satisfaction relationship. Third, self-efficacy is mediated between job insecurity and organizational effectiveness aspects (on job satisfaction, on organizational commitment, and on turnover intention). Conclusions - First, it is necessary to be aware of the seriousness of employees' job insecurity in franchise firms, which have played a pivotal role in national economic growth, and to create a detailed plan for reducing insecurity and actively implementing it. To this end, the franchise companies should implement efficiency efforts such as obtaining an appropriate capacity of equipped personnel and a training program. Second, there are moderating effects of self-efficacy and trust in the relationship between job insecurity and organizational effectiveness. Depending on business conditions, stability and instability can only be experienced in the organizations of franchise companies. This can give rise to instability in employment. Therefore, it is necessary to develop and utilize a system that can be minimized with a change in the new awareness of employment instability. After all, a good leader (manager) must accumulate personal trust and build up a core competence that is necessary to become competent in the field himself. Even if you lack the material resources to improve performance, if the leader with the core competencies (e.g., technical/management /organization/marketing/design) can gain the trust of the supervisor, you can get a good organizational performance. Therefore, you should foster a healthy organizational culture through education such as leadership training and employee training to be built on trust between the leaders and the employees. In addition, you need to focus on HRD&M training in order to increase the self-efficacy of the supervisor.
- keywords
- Job Insecurity, Organizational Effectiveness, Trust in Managers, Self-efficacy, Franchise Firm
Reference
Arnold, H. J., & Feldman, D. C. (1982). A Multi-variate analysis of the determinants of job turnover. Journal of Applied Psychology, 67, 350-360.
Ashford, S. J., Lee, C., & Bobko, P. (1989). Content, Causes, and Consequences of Job Insecurity: A Theory-Based And Measure And Substantive Test. Academy of Management Journal, 32(4), 803-829.
Babin, B. J., & Boles, J. S. (1996). The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance, and job satisfaction. Journal of Retailing, 72, 67-76.
Baek, Hye-Ok, & Shin, Jin-Kyo (2014). The Moderating Effect of Trust in Manager and Self-Efficacy on the Relationship between Employee Job Insecurity and Organizational Effectiveness, Journal of Human Resource Management Research, 21(2), 83-97.
Bandura, A. (1977). Social Learning Theory. Englewood Cliffs:Prentice-Hall.
Bandura, A. (2001). Social Cognitive Theory: An Agentic Perspective. Annual Review of Psychology, 52, 1-26.
Brockner, J. (1988). The Effects of Work Layoffs on Survivors:Research, Theory and Practice. Research in Organizational Behavior, 10, 213-255.
Button, S. B., Mathieu, J. E., & Aikin, K. J. (1996). An Examination of the Relative Impact of Assigned Goals and Self-Efficacy on Personal Goals and Performance Over Time. Journal of Applied Social Psychology, 26, 1084-1103.
Chen, G., Webber, S. S., Bliese, P. D., Mathieu, J. E., Payne, S. C., & Zaccaro, S. J. (2002). Simultaneous Examination of the Antecedents and Consequences of Efficacy Beliefs at Multiple Levels of Analysis. Human Performance, 15(4), 381-409.
Cherniss, C. (1993). Role of professional self-efficacy in the etiology and amelioration of burnout. In Schaufeli, W. B., Maslach, C., & Marek, T. (Eds.), Professional Burnout:Recent Developments in Theory and Research (pp. 135-149). Washington DC: Taylor & Francis.
Cho, Joon-Sang (2013). An Empirical Study of the Influence of Bakery Attributes on Customers Satisfactions, Recommendation Intentions: Focused on a Moderating Effect of Service Quality. Journal of Foodservice Management Society of Korea, 16(3), 261~290.
Cho, Yoon-Hyung, & Choi, Woo-Jae (2010). The effects of value-이ntation on organizational citizenship behavior: Role of trust in organization as a mediator. Journal of Human Resource Management Research, 17(4), 403-429.
Choi, Woo-Sung, & Kim, Sang-Ho (2007). The Effects of Employment Instability on Performance for Hotel Employees: Moderating Effects of Management Trust. Journal of Tourism and Leisure Research, 19(2), 185-204.
Chung, Dong-Seop, & Park, Ji-Ryong (2006). An Empirical Study on the Relationship among Job Insecurity of the Employees, the Its antecedents and Organizational Effectiveness. Journal of Human Resource Management Research, 13(2), 171-189.
Cook, J., & Wall, T. (1980). New Work Attitude Measures of Trust, Organizational Commitment and Personal Need Non-Fulfillment. Journal of Occupational Psychology, 53, 39-52.
Davis, J. H., Schoorman, F. D., Mayer, R. C., & Tan, H. H. (2000). The Trusted General Manager and Business Unit Performance: Empirical Evidence of a Competitive Advantage. Strategic Management Journal, 21(5), 563-576.
De Cuyper, N., & De Wite, H. (2006). The Impact of Job Insecurity and Contract Type on Attitudes, Wellbeing and Behavioral Reports: A Psychological Contract Perspective. Journal of Occupational & Organizational Psychology, 79,395-409.
Elst, T. V., De Cuyper, N., & De Wite, H. (2011). The Role of Perceived Control in the Relationship between Job Insecurity and Psycho-social Outcomes: Moderator or Mediator? Stress and Health. Journal of the International Society for the Investigation of Stress, 27(3), 215-227.
Friedman, J. A. (2000). Burnout in Syndrome. Journal of Social Issues, 30, 159-165.
Gerbing W. D., & Anderson J. C. (1988). An Updated Paradigm for Scale Development Incorporating Uni-dimensionality and its Assessment. Journal of Marketing Research, 25(2), 186-192.
Gist, M. E., & Mitchell, T. R. (1992). Self-efficacy : A Theoretical Analysis of its Determinants and Malleability. Academy of Management Review, 17(2), 183-211.
Greenhalgh, L., & Rosenblatt, Z. (1984). Job Insecurity: Toward Conceptual Clarity. Academy of Management Review, 9(3), 438-448.
Griffin, M., & Hepburn, J. (2005). Side-bets and Reciprocity as Determinants of Organizational Commitment among Correctional Officers. Journal of Criminal Justice, 33(6), 611-625.
Hartely, J. (1991). Job Insecurity Coping with Jobs at Risk (pp. 35-47). London: Sage Publication.
Jeon, Seo-Kwon, Yang, Hyun-Kyo, & Chae, Sin-Suk (2012), A Study on the Impacts of Environmental Changes in Employment on Job Insecurity and Organizational Effectiveness: Focus on the F&B Dept' of the Super Deluxe Hotels in Seoul. Journal of Foodservice Management Society of Korea, 15(5), 345-367.
Jex, S. M., Bliese, P. D., Buzzell, S., & Primeau, J. (2001). The Impact of Self Efficacy on Stressor-Strain Relations:Coping Style as an Explanatory Mechanism. Journal of Applied Psychology, 86, 401-409.
Johnson, C. D., Messe, L. A., & Crano, W. D.(1984). Predicting Job Performance of Low Income Workers: The Work Opinion Questionnaire. Personality, 37, 292-299.
Jones, G.(1986). Socialization Tactics, Self-Efficacy and Newcomer's Adjustment to Organization. Academy of Management Journal, 29, 262.
Kathleen, E., & Zalabak, P. S. (2001). Trust in Top Management and Immediate Supervisor: The Relationship to Satisfaction, Perceived Organizational Effectiveness and Receiving, Communication Quarterly, 49, 382-398.
Kim, Gye-Soo (2004). Structural Equation Modeling with Amos 18.0. Seoul, Korea : Hannare Academy.
Kim, Jong-Gwan, & Yun, Jun-Seop (2007). A Study on the Improvement of Organizational Effectiveness in Job Insecurity. Journal of Human Resource Management Research, 14(4), 59-83.
King, J. E. (2000). Aggregation Bias in Estimates of Perceptual Agreement. Journal of Applied Psychology, 67(2), 219-229.
Kirca, Ahmet H., Jayachandran, Satish, & Bearden, William O.(2005). Market Orientation: A Meta-Analytic Review and Assessment of Its Antecedents and Impact on Performance. Journal of Marketing, 69(April), 24-41.
Kramer, R. M., & Tyler, T. R. (1996). Trust in Organizations:Frontiers of Theory and Research. Thousand Oak, CA:Sage.
Kwon, Ki-Joon (2009). The Effects of Psychological Contract Violation on Family Restaurant. The Academy of Customer Satisfaction Management, 11(2), 121-136.
Lee, Jae-Ik, & Chung, Soo-Jin (2011). A Study on the Moderating Effect of Job Insecurity and Organizational Performance by Self Efficacy. The Korean Journal of Business Education, 26(4), 141-163.
Lim, Sang-Heon, & Won, Yu-Suck (2007). A Study on the Effects of Employment Instability from Employment Environment: Emphasized on the Hotel Food &Beverage Outlet Permanent Survivors, Korea Journal of Tourism and Hospitality Research, 21(3), 39-60.
Litt, M. D. (1988). Self-Efficacy and Perceived Control Cognitive Mediators of Pain Tolerance. Journal of Personality and Social Psychology, 54, 149-160.
Locke, E. A.(1969). What is Job Satisfaction?. Organizational Behavior and Human Performance, 4, 309-336.
Masia, U., & Pienaar, J. (2011). Unravelling Safety Compliance in the Mining Industry: Examining the Role of Work Stress, Job Insecurity, satisfaction And Commitment as Antecedents, South African Journal of Industrial Psychology, 37(1), 219-228.
Mathieu, J. E., & Zantac, D. M. (1990). A Review and Meta-Analysis of the Antecedents, Correlates and Consequences of Organizational Commitment. Psychological Bullentin, 108(2), 171-194.
McNall, L. A., Masuda, A. D., & Nicklin, J. M. (2010). Flexible Work Arrangements, Job Satisfaction, & Turnover Intentions: The Mediating Role of Work-to-Family Enrichment. The Journal of Psychology, 144(1), 61-81.
Meyer J. P., & Allen, N. J. (1984). Testing The side-Bet Theory of Organizational Commitment : Some Methodology Considerations. Journal of Applied Psychology, 69, 372-378.
Mishra, A. K. (1996), Organizational Responses to Crisis: The Centrality of Trust. In R. M. Kramer and T. R. Tyle r(Eds.), Trust in Organizations : Frontiers of Theory and Research (pp. 261-287), Thousand Oaks, CA : Sage.
Oh, Young-sub, & Joo, Hyun-sik (2008). The Effects of High-Involvement Work System and Self Management Leadership are Manager Trust, Job Satisfaction and Organization Commitment of Hotel Kitchen Employee’s. Journal of Foodservice Management Society of Korea, 11(2), 149-170.
Oldham, G. R., Julik, C. T., Ambrose, M. L., Stepina, L. P., & Brand, J. F. (1986), Relations between Job Facet Comparisons and Employee Relations. Organizational Behavioral and Human Decision Process, 38, 28-47.
Osborn, R. N., Hunt, J. G., & Jauch, L. R. (1986). Organization Theory ; An Integrative Approach. New York; John Wiley and Sons Inc.
Park, Jong-Chul, Ahn, Dae-Hee, & Chang, Byung-Kwon (2012). A Study on the Effects of Hotel Enterprise Intellectual Capital on Empowerment and Organizational Effectiveness. Journal of Tourism Science, 36(7), 217-236.
Park, Key-Hong, & Song, Kwang-Young (2005). The Role of Trust on theRelationship between Employees’ Perception and Practice Attitude of Business Ethics and Organizational Effectiveness. The Korean Academic Association of Business Administration, 18(2), 649-680.
Park, Sang-Eon, & Lee, Young-Myon (2004). An Empirical Study on the Relationships among the Job Insecurity, Trust and Job Performance of Survivors after the Implementation of Organizational Downsizing. Korean Management Review, 33(2), 503-529.
Porter, L. W., & Steers, R. M. (1973). Organizational Work and Personal Factors on Employee Turnover and Absenteeism. Psychological Bulletin, 80, 151-176.
Porter, L. W., Steers, R. M., Monday, R. T., & Boulian, P. V. (1974), Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians. Journal of Applied Psychology, 59(5), 603-9.
Price, J. L., & Mueller, C. W. (1981). Professional Turnover ;The Case of Nurses. New York; SP medical and scientific.
Probst, T. M., & Brubaker, T. L. (2001). The Effects of Job Insecurity on Employee Safety Outcomes: Cross-Sectional and Longitudinal Explorations. Journal of Occupational Health Psychology, 6(2), 139-159.
Robinson, S. L. (1996). Trust and Breach of the Psychological Contract. Administrative Science Quarterly, 41, 574-599.
Romzek, B. S. (1985). The Effects of Public Service Recognition Job Insecurity and Staff Reductions on Organizational Involvement. Public Administration Review, 42, 282-291.
Roskies, E. (1990). Job Insecurity in Managers: Antecedents and Consequences. Journal of Organizational Behavior, 11, 345-359.
Schaubroeck, J., & Merritt, D. E. (1997). Divergent Effects PF Job Control on Coping with Work Stressors: The Key Role of Self Efficacy. Academy of Management Journal, 40, 738-754.
Seo, Jai-Hyun (2008). Team Change and Turnover Intentions:The Role of Team andOrganizational Commitment. The Korean Journal for Human Resource Development, 10(3), 1-21.
Shaw, K., Casey, I., & Prennushi, G. (1997). The Effects of Human Resource Management Practices on Productivity : A Study of Steel Finishing Lines. American Economic Review, 87, 291-313.
Shin, Dong-Yeup (1999). Trust Management : Trust-based Management. Yonsei Business Review, 36(1), 65-105.
Siguaw, Judy A., Gene Brown, & Robert E. WidingII (1994). The Influence of Market Orientation of the Firm on Sales Force Behavior and Attitudes. Journal of Marketing Research, 31(February), 106-116.
Singh J., W. Verbeke, & Gary K. Rhoads (1996). Do Organizational Practices Matter in Role Stress Processes? A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners. Journal of Marketing, 60(July), 69-86.
Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The Measurement of Satisfaction in Work and Retirement, Chicago: Rand McNally.
Sora, B., Caballer, A., & Peiro, J. M. (2010). The Consequences of Job Insecurity for Employees: The Moderator Role of Job Dependence. International Labour Review, 149(1), 59-72.
Staufenbiel, T., & König, C. J. (2010). A Model For The Effects of Job Insecurity on Performance, Turnover Intention, and Absenteeism. Journal of Occupational and Organizational Psychology, 83(1), 101-117.
Sverke, M., Hellgren, J., & Naswall, K. (2002). No Security : A Meta-Analysis and Review of Job Insecurity and its Consequences. Journal of Occupational Health Psychology, 7, 242-264.
Webb, E. J. (1996). Trust and crisis. In R. M. Kramer and T. R. Tyler(Eds.), Trust in Organizations: Frontiers of Theory and Research(pp.288-301), Thousand Oaks, CA:Sage.
Yang, Hoe-Chang, Kim, Sung-il, Park, Young-Ho, & Lee, Shan-Nam (2011). A study on the Relationship between the Degree of Awareness on Low Carbon Green Growth and the Organizational Commitment Focused on the Traditional Retailers. Journal of Distribution Science, 9(3), 37-46.
Yeo, In-Ju, & Kwon, Ki-Joon (2013). A Study on structural relationship between Job Insecurity and Organizational Trust and Organizational Effectiveness on employees of hotel. Journal of Foodservice Management Society of Korea, 16(5), 237-260.
- Downloaded
- Viewed
- 0KCI Citations
- 0WOS Citations