Relationship of TQM on Managerial Perfomance: Evidence From Property Sector in Indonesia

FIRMAN, Ahmad (Department of Management, STIE Nobel Indonesia)
MUSTAPA, Zainuddin (Department of Public Administration, Universitas Bosowa Makassar)
ILYAS, Gunawan Bata (Department of Management, STIE AMKOP)
PUTRA, Aditya Halim Perdana Kusuma (Faculty of Economics and Business, Department of Management, Universitas Muslim Indonesia)

FIRMAN, Ahmad, MUSTAPA, Zainuddin, ILYAS, Gunawan Bata, & PUTRA, Aditya Halim Perdana Kusuma. (2020). Relationship of TQM on Managerial Perfomance: Evidence From Property Sector in Indonesia. The Journal of Distribution Science(JDS), 18(1), 47-57, https://doi.org/https://doi.org/10.15722/jds.18.1.202001.47

복사

Abstract

Purpose: This study seeks to bridge between the research by Lawrence (1999) and Retegan (1992), where the focus of TQM on his studies rests on customer satisfaction. Whereas in this study trying to recompile TQM by involving the variables Innovation and competitive advantage to stimulate managerial performance improvement where performance measurements include various measurements such as financial performance, marketing performance, and production performance in the property industry. Research design, data, and methodology: Total sample are 105 respondents coming from middle to top level of management in the property sector in Indonesia. To empirically prove the results of this study using multiply regression analysis as a test tool for analysis. Results and Findings: The results of this study confirm that TQM has a positive effect on market competition, innovation, and company performance indirectly. However, it does not have a significant impact if it is directly related to TQM on company performance. In this case, TQM for property companies in Indonesia would not have been possible without the role of innovation and market competition. So that the managerial implications of this study also confirm that TQM is essential and feels obligatory to be implemented optimally.

keywords: TQM, Innovation, Competitive Advantage, Market Competition

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Vol.18 No.1

Relationship of TQM on Managerial Perfomance: Evidence From Property Sector in Indonesia

Relationship of TQM on Managerial Perfomance: Evidence From Property Sector in Indonesia

Abstract

참고문헌

The Journal of Distribution Science(JDS)