- Log In/Sign Up
- P-ISSN1738-3110
- E-ISSN2093-7717
- SCOPUS, ESCI
ISSN : 1738-3110
Impact of Informational Justice on Pharmaceutical Enterprises
HA, Byoung-Chun
LIM, So-Youn
Abstract
Purpose: This paper addresses issues that concern business-to-business marketing, namely informational justice in the supply chain or organizations. As previously reported by other studies, there is information asymmetry in organizations. The present study explores and addresses this in the medical industry, aiming to investigate how informational justice relates to information quality or logistics performance in the medical industry. This study also suggests a method for development of informational justice in medicine-related fields. Design, methodology, approach: The hypothesis and model were developed through a review of the literature. To this end, we surveyed 293 valid survey samples collected from occupational pharmacists and used structural equation modelling for analysis. Findings: The results of the empirical analysis of the hypotheses showed that symmetric sharing of information between pharmacists and employees of pharmaceutical companies has a positive effect on the perceived quality. Moreover, the results showed that quality information has a positive impact on logistics performance, whereas informational justice does not. Conclusions, implications: If information and explanations are exchanged fairly, information and logistics performance-as well as operational expenses-will be enhanced. Furthermore, our study has immense implications outside of academic applications since it suggests practical solutions to government and medical industry employees.
- keywords
- Informational Justice, Information Quality, Logistics Performance, Medical Industry
Reference
Adams, J. S. (1965). Inequity in social exchange. Advance in Experimental Social Psychology, 2(1), 267-299.
Beamon, B. M. (1999). Measuring supply chain performance. International Journal of Operations & Production Management, 19(3), 275-292.
Blodgett, J. G., Hill, D. J., & Tax, S. S. (1997). The effects of distributive procedural, and interactional justice on postcomplaint behavior. Journal of Retailing, 73(2), 185-210.
Bovee, M., Srivastava, R. P., & Mak, B. (2003). A conceptual framework and belief function approach to assessing overall information quality. International Journal of Intelligent Systems, 18(1), 51-74.
Buchanan, L. (1992). Vertical trade relationships: The role of dependence and symmetry in attaining organizational goals. Journal of Marketing Research, 29(1), 65-75.
Buchbinder, S. B., & Shanks, N. H. (2017). Introduction to Health Care Management (3rd ed.). Burlington, MA: Jones & Bartlett Learning.
Chen-Yu, H. J., & Kincade, D. H. (2001). Effects of product image at three stages of the consumer decision process for apparel products: Alternative evaluation, purchase, and postpurchase. Journal of Fashion Marketing and Management, 5(1), 29-43.
Cheung, M. F. Y. (2013). The mediating role of perceived organizational support in the effects of interpersonal and informational justice on organizational citizenship behaviors. Leadership & Organization Development Journal, 34(6), 551-572.
Closs, D. J., & Xu, K. (2000). Logistics information technology practice in manufacturing and merchandising firms-An international benchmarking study versus world class logistics firms. International Journal of Physical Distribution and Logistics Management, 30(10), 869-886.
Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400.
Colquitt, J. A., Greenberg, J., & Zapata-Phelan., C. P. (2005). What is organizational justice? A historical overview. In J. Greenberg & J. A. Colquitt (Eds.), Handbook of Organizational Justice (pp.3-56). Washington: Lawrence Erlbaum Associates Publishers.
Demeter, K., Forslund, H., & Jonsson, P. (2007). The impact of forecast information quality on supply chain performance. International Journal of Operations & Production Management, 27(1), 90-107.
Ellis, K. M., Reus, T. H., & Lamont, B. T. (2009). The effects of procedural and informational justice in the integration of related acquisitions. Strategic Management Journal, 30(2), 137-161.
Flynn, B. B., Huo, B., & Zhao, X. (2010). The impact of supply chain integration on performance: A contingency and configuration approach. Journal of Operations Management, 28(1), 58-71.
Gao, J., Zhang, C., Wang, K., & Ba, S. (2012). Understanding online purchase decision making: The effects of unconscious thought, information quality, and information quantity. Decision Support Systems, 53(4), 772-781.
Greenberg, J. (1990). Organizational justice: Yesterday, today and tomorrow. Journal of Management, 16(3), 399-432.
Gupta, V., & Kumar, S. (2013). Impact of performance appraisal justice on employee engagement: a study of Indian professionals. Employee Relations, 35(1), 61-78.
Ha, B. C., Park, Y. K., & Cho, S. (2011). Suppliers’ affective trust and trust in competency in buyers: Its effect on collaboration and logistics efficiency. International Journal of Operations &Production Management, 31(1), 56-77.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson R. E. (2010). Multivariate date analysis. Englewood Cliffs, NJ: Prentice Hall.
Harrison, A., & New, C. (2002). The role of coherent supply chain strategy and performance management in achieving competitive advantage: An international survey. Journal of the Operational Research Society, 53(3), 263-271.
Healy, P. M., & Palepu, K. G. (2001). Information asymmetry, corporate disclosure, and the capital markets: A review of the empirical disclosure literature. Journal of Accounting and Economics, 31(1-3), 405-440.
Hilligoss, B., & Rieh, S. Y. (2008). Developing a unifying framework of credibility assessment: Construct, heuristics, and interaction in context. Information Processing &Management, 44(4), 1467-1484.
Hofer, A. R., Knemeyer, A. M., & Murphy, P. R. (2012). The roles of procedural and distributive justice in logistics outstanding relationships. Journal of Business Logistics, 33(3), 196-209.
Hoffman, K. D., & Kelley, S. W. (2000). Perceived justice needs and recovery evaluation: a contingency approach. European Journal of Marketing, 34(3/4), 418-432.
Hsieh, C., Lai, F., & Shi, W. (2006). Information orientation and its impacts on information asymmetry and e-business adoption:Evidence from China’s international trading industry. Industrial Management & Data Systems, 106(6), 825-840.
Hui, M. K., Au, K. Y., & Zhao, X. (2007). Interactional justice and the fair process effect: the role of outcome uncertainty. Journal of Experimental Social Psychology, 43(2), 210-220.
Jones, D. A., & Skarlicki, D. P. (2013). How perception of fairness can change: A dynamic model of organizational justice. Organizational Psychology Review, 3(2), 138-160.
Kernan, M. C., & Hanges, P. J. (2002). Survivor reactions to reorganization: Antecedents and consequences of procedural, interpersonal and information justice. Journal of Applied Psychology, 87(3), 916-928.
Kim, H., & Niehm, L. S. (2009). The impact of website quality on information quality, value, and loyalty intentions in apparel retailing. Journal of Interactive Marketing, 23(3), 221-233.
King, W. R., & Epstein, B. J. (1983). Assessing information system value. Decision Sciences, 14(1), 34-35.
Kumar, N., Scheer, L. K., & Steenkamp, J. B. E. (1995). The effects of supplier fairness on vulnerable resellers. Journal of Marketing Research, 32(1), 54-65.
Lee, C., & Ha, B. C. (2020). The impact of interactional justice and supply-chain collaboration on sustainable scm performance: The case of multinational pharmaceutical firms. Journal of Asian Finance, Economics and Business, 7(2), 237-247.
Lee, H. M., & Chen, T. (2014). Perceived quality as a key antecedent in continuance intention on mobile commerce. International Journal of Electronic Commerce Studies, 5(2), 123-142.
Liu, C., & Arnett, K. P. (2000). Exploring the factors associated with web site success in the context of electronic commerce. Information and Management, 381(1), 23-33.
Liu, Y., Huang, Y., Luo, Y., & Zhao, Y. (2012). How does justice matter in achieving buyer-supplier relationship performance. Journal of Operations Management, 30(5), 355-367.
Lu, C. W., Chen, T. K., & Liao, H. H. (2010). Information uncertainty, information asymmetry and corporate bond yield spreads. Journal of Banking & Finance, 34(9), 2265-2279.
Malhotra, A., Gosain, S., & Sawy, O. A. E. (2005). Absorptive capacity configurations in supply chains: Gearing for partner enabled market knowledge creation. MIS Quarterly, 29(1), 145-187.
Michalski, M., Montes-Botella, J. L., & Narasimhan, R. (2018). The impact of asymmetry on performance in different collaboration and integration environments in supply chain management. Supply Chain Management, 23(1), 33-49.
Paulraj, A., Lado, A. A., & Chen, I. J. (2008). Inter-organizational communication as a relational competency: antecedents and performance outcomes in collaborative buyer-supplier relationships. Journal of Operations Management, 26(1), 45-64.
Rainer, R. K. Jr., & Watson, H. J. (1995). The keys to executive information system success. Journal of Management Information Systems, 12(2), 83-98.
Ramdas, K., & Spekman, R. E. (2000). Chain or shackles:Understanding what drives supply-chain performance. Interfaces, 30(4), 3-21.
Sahin, F., & Robinson, E. P. (2002). Flow coordination and information sharing in supply chains: Review, implications, and directions for future research. Decision Sciences, 33(4), 505-536.
Salah, S., Rahim, A., & Carretero, J. A. (2011). Implementation of lean six sigma (LSS) in supply chain management (SCM): An integrated management philosophy. International Journal of Transitions and Innovation Systems, 1(2), 138-162.
Sezen, B. (2008). Relative effects of design, integration and information sharing on supply chain performance. Supply Chain Management, 13(3), 233-240.
Swanson, E. B. (1974). Management information systems:Appreciation and involvement. Management Science, 21(1), 178-188.
Thurston, P. W., & McNall, L. (2010). Justice perceptions of performance appraisal practice. Journal of Managerial Psychology, 25(3), 201-228.
Tyler, T. R. (1987). Procedural justice research. Social Justice Research, 1(1), 41-66.
Wiid, J. A., Cant, M. C., & van Niekerk, C. (2013). Moral behavior and ethical misconduct in Nigerian small businesses. International Business & Economics Research Journal, 12(9), 1087-1100.
Williams, S. (1999). The effects of distributive and procedural justice on performance. The Journal of Psychology, 133(2), 183-193.
Yue, X., & Raghunathan, S. (2007). The impacts of the full returns policy on a supply chain with information asymmetry. European Journal of Operational Research, 180(2), 630-647.
Zapata-Phelan, C. P., Colquitt, J. A., Scott, B. A., & Livingston, B.(2009). Procedural justice, interactional justice, and task performance: The mediating role of intrinsic motivation. Organizational Behavior and Human Decision Processes, 108(1), 93-105.
- Downloaded
- Viewed
- 0KCI Citations
- 0WOS Citations