바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

ISSN : 1738-3110

Article Contents

Next
Early Access e-Submission

Vol.19 No.12
Citation Share

Perceived Distribution Quality Awareness, Organizational Culture, TQM on Quality Output

The Journal of Distribution Science / The Journal of Distribution Science, (P)1738-3110; (E)2093-7717
2021, v.19 no.12, pp.1-14
https://doi.org/https://doi.org/10.15722/jds.19.12.202112.1
ISNAINI, Dewi Budhiartini Juli
DANILWAN, Yuris
MANSUR, Daduk Merdika
ILYAS, Gunawan Bata
MURTINI, Sri
TAUFAN, Muhammad Ybnu
ISNAINI,, D. B. J. , DANILWAN,, Y. , MANSUR,, D. M. , ILYAS,, G. B. , MURTINI,, S. , & TAUFAN,, M. Y. (2021). Perceived Distribution Quality Awareness, Organizational Culture, TQM on Quality Output. The Journal of Distribution Science, 19(12), 1-14, https://doi.org/https://doi.org/10.15722/jds.19.12.202112.1
  • Downloaded
  • Viewed
PDF Download

Abstract

Purpose: For the last few decades, TQM has become a hot topic in the inner-disciplinary field in the production management line. Still, unfortunately, the study of TQM and Quality Output management is partially only attached to the tangible side in the production management line. Whereas theoretically, the implications of TQM require incremental improvement in all management lines (e.g., HRM, Marketing, Operations, and Distribution Management). Therefore, starting from the main problem, this study aims to analyze the effect of total quality management, Organizational Culture, Perceived Distribution of Quality Awareness, and quality output through a more in-depth analysis. Research design, data and methodology: We conducted a survey of 170 respondents from managers, staff, and employees from 48 companies in Indonesia. We used a quantitative approach with the SEM method to answer this study's problem formulation and hypotheses. Results: The results of our research stated that based on the demonstration of statistical test results, all hypotheses were positive and significant, both direct and indirect relationship demonstrations. Conclusions: Universally, the findings in this study illustrate that the supporting factor for creating value-added in TQM and Quality output lies in the optimal and positive organizational culture and Perceived Distribution Quality Awareness factors in the organization.

keywords
Perceived Distribution Quality Awareness, Organizational Culture, Total Quality Management, Quality Output

Reference

1.

Abusa, F. M., & Gibson, P. (2013). TQM implementation in developing countries: a case study of the Libyan industrial sector. Benchmarking: An International Journal. 20(5), 693-711. http://dx.doi.org/10.1108/BIJ-01-2012-0003

2.

Akgün, A. E., Ince, H., Imamoglu, S. Z., Keskin, H., & Kocoglu, İ.(2014). The mediator role of learning capability and business innovativeness between total quality management and financial performance. International Journal of Production Research, 52(3), 888-901.https://doi.org/10.1080/00207543.2013.843796

3.

Al‐khalifa, K. N., & Aspinwall, E. M. (2000). The development of total quality management in Qatar. The TQM Magazine, 12(3), 194-204. http://dx.doi.org/10.1108/09544780010320250

4.

Amar, K., & Zain, Z. (2002). Barriers to implementing TQM in Indonesian manufacturing organizations. The TQM Magazine, 14(6), 367-372. https://doi.org/10.1108/09544780210447474

5.

Antony, J., & Banuelas, R. (2002). Key ingredients for the effective implementation of the Six Sigma program. Measuring Business Excellence, 6(4), 20-27. http://dx.doi.org/10.1108/13683040210451679

6.

Anttila, J., & Jussila, K. (2017). Understanding quality–conceptualization of the fundamental concepts of quality. International Journal of Quality and Service Sciences, 9(3-4). 251-268. https://doi.org/10.1108/IJQSS-03-2017-0020

7.

Aquilani, B., Silvestri, C., Ruggieri, A., & Gatti, C. (2017). A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal, 29(1), 184-213. http://dx.doi.org/10.1108/TQM-01-2016-0003

8.

Bader, J. D., Shugars, D. A., & Bonito, A. J. (2001). A systematic review of selected caries prevention and management methods. Community Dentistry and Oral Epidemiology: Systematic Review, 29(6), 399-411. https://doi.org/10.1034/j.1600-0528.2001.290601.x

9.

Baird, K., Jia Hu, K., & Reeve, R. (2011). The relationships between organizational culture, total quality management practices and operational performance. International Journal of Operations & Production Management, 31(7), 789-814. https://doi.org/10.1108/01443571111144850

10.

Baker, L. R., Phelan, S., Woods, N. N., Boyd, V. A., Rowland, P., & Ng, S. L. (2021). Re-envisioning paradigms of education:towards awareness, alignment, and pluralism. Advances in Health Sciences Education, 26(3) 1045-1058. https://doi.org/10.1007/s10459-021-10036-z

11.

Barata, J., & Cunha, P. R. (2017). Synergies between quality management and information systems: a literature review and map for further research. Total Quality Management &Business Excellence, 28(3-4), 282-295. http://dx.doi.org/10.1080/14783363.2015.1080117

12.

Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606. https://psycnet.apa.org/doi/10.1037/0033-2909.88.3.588

13.

Berti-Equille, L. (2007). Measuring and modelling data quality for quality-awareness in data mining. Quality measures in data mining, pp. 101-126. Springer. https://doi.org/10.1007/978-3-540-44918-8_5

14.

Bouranta, N., Psomas, E., Suárez-Barraza, M. F., & Jaca, C. (2019). The key factors of total quality management in the service sector: a cross-cultural study. Benchmarking: An International Journal, 26(3), 893-921. https://doi.org/10.1108/BIJ-09-2017-0240

15.

Brauner, P., Philipsen, R., Fels, A., Fuhrmann, M., Ngo, Q. H., Stiller, S., Schmitt, R., & Ziefle, M. (2016). A game-based approach to raise quality awareness in ramp-up processes. Quality Management Journal, 23(1), 55-69. https://doi.org/10.1080/10686967.2016.11918462

16.

Breyfogle, F. W., & Meadows, B. (2001). Bottom-line success with Six Sigma. Quality Progress, 34(5), 101-104. http://dx.doi.org/10.1504/IJSSCA.2006.010111

17.

Buch, K., & Rivers, D. (2001). TQM: The Role of Leadership and Culture. Leadership & Organization Development Journal, 22(8), 365-371. http://dx.doi.org/10.1108/01437730110410080

18.

Bugdol, M. (2020). The problem of fear in TQM–causes, consequences and reduction methods–a literature review. The TQM Journal, 32(6), 1217-1239. https://doi.org/10.1108/TQM-02-2019-0047

19.

Cadden, T., Marshall, D., & Cao, G. (2013). Opposites attract:organisational culture and supply chain performance. Supply Chain Management: An International Journal, 18(1). 86-103. https://doi.org/10.1108/13598541311293203

20.

Chin, W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295–336. https://doi.org/10.1016/j.aap.2008.12.010

21.

Chitcharoen, C., Kanthawongs, P., Wathanasuksiri, K., & Kanthawongs, P. (2013). A Model to Investigate the Influence of Channel, Perceived Web Quality, Brand Awareness, Perceived Quality on After-sales Service of the All-in-one Office Products. Procedia - Social and Behavioral Sciences, 88(October), 8-12. https://doi.org/10.1016/j.sbspro.2013.08.475

22.

Chong, V. K., & Rundus, M. J. (2004). Total quality management, market competition, and organizational performance. The British Accounting Review, 36(2), 155-172. https://doi.org/https://doi.org/10.1016/j.bar.2003.10.006

23.

Corredor, P., & Goñi, S. (2011). TQM and performance: is the relationship so obvious? Journal of Business Research, 64(8), 830-838. https://doi.org/https://doi.org/10.1016/j.jbusres.2010.10.002

24.

Côrte-Real, N., Ruivo, P., & Oliveira, T. (2020). Leveraging internet of things and big data analytics initiatives in European and American firms: Is data quality a way to extract business value? Information & Management, 57(1), 103-141. https://doi.org/10.1016/j.im.2019.01.003

25.

Das, A., Handfield, R. B., Calantone, R. J., & Ghosh, S. (2000). A contingent view of quality management‐the impact of international competition on quality. Decision Sciences, 31(3), 649-690. https://doi.org/10.1111/j.1540-5915.2000.tb00938.x

26.

Delleman, N. J., & Dul, J. (2007). International standards on working postures and movements ISO 11226 and EN 1005-4. Ergonomics, 50(11), 1809-1819. https://doi.org/10.1080/00140130701674430

27.

Deming, W. E., & Edwards, D. W. (1982). Quality, productivity, and competitive position (Vol. 183). Massachusetts Institute of Technology, Center for advanced engineering study, pp. 1-373.

28.

Donnelly, M., Kerr, N. J., Rimmer, R., & Shiu, E. M. (2006). Assessing the quality of police services using SERVQUAL. Policing: An International Journal of Police Strategies &Management, 2(6), 92-105. https://doi.org/10.12691/jbms-2-6-1

29.

Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2020). Setting the future of digital and social media marketing research:Perspectives and research propositions. International Journal of Information Management, 59(August), 102168. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2020.102168

30.

Ebrahimi, M., & Sadeghi, M. (2013). Quality management and performance: An annotated review. International Journal of Production Research, 51(18), 5625-5643. https://doi.org/10.1080/00207543.2013.793426F.

31.

Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106-121. https://doi.org/10.1108/EBR-10-2013-0128

32.

Firman, A., Mustapa, Z., Ilyas, G. B., & Putra, A. H. P. K. (2020). Relationship of TQM on managerial performance: Evidence from property sector in Indonesia. Journal of Distribution Science, 18(1), 47-57. https://doi.org/10.15722/jds.18.01.20201.47

33.

Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382-388. https://doi.org/10.2307/3150980

34.

Gaspersz, V. (2002). Pedoman implementasi program six sigma terintegrasi dengan ISO 9001: 2000, MBNQA, dan HACCP. pp. 1-543.

35.

Georgiev, S., & Georgiev, E. (2017). Evolution of top management’s understanding of product quality in Eastern Europe since the end of communism: The case of Bulgaria. The TQM Journal, 29(1), 82-100. http://dx.doi.org/10.1108/TQM-09-2015-0115

36.

Hair, J. F., Henseler, J., Dijkstra, T. K., & Sarstedt, M. (2014). Common beliefs and reality about partial least squares:comments on Rönkkö and Evermann (2013), 17(2), 182-209. https://doi.org/10.1177%2F1094428114526928

37.

Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: updated guidelines. Industrial Management & Data Systems, 116(1), 2-20. https://doi.org/10.1108/IMDS-09-2015-0382

38.

Hilman, H., Ali, G. A., & Gorondutse, A. H. (2019). The relationship between TQM and SMEs’ performance: The mediating role of organizational culture. International Journal of Productivity and Performance Management, 69(1), 61-84. https://doi.org/10.1108/IJPPM-02-2019-0059

39.

Imran, M., Aziz, A., Hamid, S., Shabbir, M., Salman, R., & Jian, Z. (2018). Retracted: The mediating role of total quality management between entrepreneurial orientation and SMEs export performance. Management Science Letters, 8(6), 519-532. http://dx.doi.org/10.5267/j.msl.2018.5.003

40.

Ireland, R. D., & Webb, J. W. (2007). Strategic entrepreneurship:Creating competitive advantage through streams of innovation. Business Horizons, 50(1), 49-59. http://dx.doi.org/10.1016/j.bushor.2006.06.002

41.

Juran, J. M. (1986). The quality trilogy. Quality Progress, 19(8), 19-24.

42.

Kanapathy, K., Bin, C. S., Zailani, S., & Aghapour, A. H. (2017). The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture. International Journal of Productivity and Quality Management, 20(4), 429–461. https://doi.org/10.1504/IJPQM.2017.082831

43.

Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4), 405–435. https://doi.org/10.12691/jbms-2-6-1

44.

Khatoon, S., Zhengliang, X., & Hussain, H. (2020). The Mediating Effect of customer satisfaction on the relationship between Electronic banking service quality and customer Purchase intention: Evidence from the Qatar banking sector. SAGE Open, 10(2), 1-12. https://doi.org/10.1177/2158244020935887

45.

Lopes, E. L., Yunes, L. Z., Bandeira de Lamônica Freire, O., Herrero, E., & Contreras Pinochet, L. H. (2020). The role of ethical problems related to a brand in the purchasing decision process: An analysis of the moderating effect of complexity of purchase and mediation of perceived social risk. Journal of Retailing and Consumer Services, 53(March), 101970 https://doi.org/10.1016/j.jretconser.2019.101970

46.

López-Gamero, M. D., Pertusa-Ortega, E. M., Molina-Azorín, J. F., Tari-Guillo, J. J., & Pereira-Moliner, J. (2016). Organizational antecedents and competitive consequences of environmental proactivity in the hotel industry. Journal of Sustainable Tourism, 24(7), 949–970. https://doi.org/10.1080/09669582.2015.1101124

47.

Mappamiring, M., & Putra, A. H. P. K. (2021). Understanding Career Optimism on Employee Engagement: Broaden-Built and Organizational Theory Perspective. Journal of Asian Finance, Economics and Business, 8(2), 0605–0616. https://doi.org/10.13106/jafeb.2021.vol8.no2.0605

48.

Marpaung, F. K., Dewi, R. S., Grace, E., Sudirman, A., & Sugiat, M. (2021). Behavioral Stimulus for Using Bank Mestika Mobile Banking Services: UTAUT2 Model Perspective. Golden Ratio of Marketing and Applied Psychology of Business, 1(2), 61-72. https://doi.org/10.52970/grmapb.v1i2.68

49.

McKinlay, C. J. D., Alsweiler, J. M., Ansell, J. M., Anstice, N. S., Chase, J. G., Gamble, G. D., Harris, D. L., Jacobs, R. J., Jiang, Y., & Paudel, N. (2015). Neonatal glycemia and neurodevelopmental outcomes at 2 years. New England Journal of Medicine, 373(16), 1507-1518. https://doi.org/10.1056/nejmoa1504909

50.

Moore, S. B., & Manring, S. L. (2009). Strategy development in small and medium sized enterprises for sustainability and increased value creation. Journal of Cleaner Production, 17(2), 276-282. http://dx.doi.org/10.1016/j.jclepro.2008.06.004

51.

Murray, B., & Raffaele, G. C. (1997). Single‐site, results‐level evaluation of quality awareness training. Human Resource Development Quarterly, 8(3), 229-245. https://doi.org/10.1002/hrdq.3920080306

52.

Nair, A. (2006). Meta-analysis of the relationship between quality management practices and firm performance—implications for quality management theory development. Journal of Operations Management, 24(6), 948-975. http://dx.doi.org/10.1016/j.jom.2005.11.005

53.

Ngai, E. W. T., & Cheng, T. C. E. (1999). MSS4TQM-a management support system for total quality management. IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews), 29(3), 371-386. https://doi.org/10.1109/5326.777073

54.

Ojasalo, J. (2010). E-service quality: A conceptual model. International Journal of Arts and Sciences, 3(7), 127-143.

55.

Othman, B., Khatab, J. J., Esmaeel, E. S., Mustafa, H. A., & Sadq, Z. M. (2020). The Influence of Total Quality Management on Competitive Advantage towards Bank Organizations:Evidence from Erbil/Iraq. International Journal of Psychosocial Rehabilitation, 24(5), 3427-3439.

56.

Pereira-Moliner, J., Pertusa-Ortega, E. M., Tarí, J. J., López-Gamero, M. D., & Molina-Azorin, J. F. (2016). Organizational design, quality management and competitive advantage in hotels. International Journal of Contemporary Hospitality Management, 28(4), 762-784 http://dx.doi.org/10.1108/IJCHM-10-2014-0545

57.

Prajogo, D. I., & McDermott, C. M. (2005). The relationship between total quality management practices and organizational culture. International Journal of Operations & Production Management, 25(11), 1101-1122. https://doi.org/10.1108/01443570510626916

58.

Prajogo, D. I., & Sohal, A. S. (2006). The relationship between organization strategy, total quality management (TQM), and organization performance––the mediating role of TQM. European Journal of Operational Research, 168(1), 35-50. http://dx.doi.org/10.1016/j.ejor.2004.03.033

59.

Ramlawati, R., & Putra, A. H. P. K. (2018). Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction. International Review of Management and Marketing, 8(5), 60-69. https://doi.org/10.32479/irmm.6932

60.

Razak, M., Hidayat, M., Launtu, A., Perdana, A. H., Putra, K., &Bahasoan, S. (n.d.). Antecedents and Consequence of Brand Management: Empirical Study of Apple’s Brand Product. Journal of Asia Business Studies, 14(3). 307-322. http://dx.doi.org/10.1108/JABS-01-2019-0030

61.

Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13-26. https://doi.org/10.1016/j.ijpe.2010.02.013

62.

Sahney, S., Banwet, D.-K., & Karunes, S. (2008). An integrated framework of indices for quality management in education: A faculty perspective. The TQM Journal, 20(5), 502-519. http://dx.doi.org/10.1108/17542730810898467

63.

Sorokin, P., & Richard, M. P. (2017). Social and cultural dynamics:a study of change in major systems of art, truth, ethics, law, and social relationships. Routledge. pp.1-750

64.

Simanjuntak, M., & Putra, A. H. P. K. (2021). Theoretical Implications of Theory Planned Behavior on Purchasing Decisions: A Bibliometric Review. Golden Ratio of Mapping Idea and Literature Format, 1(2), 1-7. https://doi.org/10.52970/grmilf.v1i1.18

65.

Sousa‐Poza, A., Nystrom, H., & Wiebe, H. (2001). A cross‐cultural study of the differing effects of corporate culture on TQM in three countries. International Journal of Quality & Reliability Management, 18(7), 744-761. https://doi.org/10.1108/EUM0000000005778

66.

Hasrat, T., & Rosyadah, K. (2021). Usability Factors as Antecedent and Consequence on Business Strategy and SERVQUAL:Nielsen & Mack Approach. Golden Ratio of Marketing and Applied Psychology of Business, 1(2), 81-92. https://doi.org/10.52970/grmapb.v1i2.68

67.

Talapatra, S., & Uddin, M. K. (2019). Prioritizing the barriers of TQM implementation from the perspective of the garment sector in developing countries. Benchmarking: An International Journal, 26(7), 2205-2224. https://doi.org/10.1108/bij-01-2019-0023

68.

Ventegodt, S. (2003). The life mission theory: A theory for a consciousness-based medicine. International Journal of Adolescent Medicine and Health, 15(1), 89-92. https://doi.org/10.1515/IJAMH.2003.15.1.89

69.

Waluya, A. I., Iqbal, M. A., & Indradewa, R. (2019). How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers. International Journal of Services, Economics and Management, 10(2), 177-193. http://dx.doi.org/10.1504/IJSEM.2019.100944

70.

Zailani, S., Iranmanesh, M., Aziz, A. A., & Kanapathy, K. (2017). Halal logistics opportunities and challenges. Journal of Islamic Marketing. 18(1), 127-139. https://doi.org/10.1108/JIMA-04-2015-0028

71.

Zeitz, G., Johannesson, R., & Ritchie Jr, J. E. (1997). An employee survey measuring total quality management practices and culture: Development and validation. Group & Organization Management, 22(4), 414-444.https://psycnet.apa.org/doi/10.1177/1059601197224002

The Journal of Distribution Science

Early Access e-Submission OA Policy