Adams, J. S. (1975). Inequity in social exchange. Advances Experimental Social Psychology, 2(1), 267-297.

Al-Abri, R., & Al-Balushi, A. (2014). Patient satisfaction survey as a tool towards quality improvement. Oman Medical Journal, 29(1), 3-7.

Ambrose, M. L., & Schminke, M. (2003). Organization structure as a moderator of the relationship between procedural justice, interactional justice, perceived organizational support, and supervisory trust. Journal of Applied Psychology, 88(2), 295-305.

Aryee, S., Budhwar, P. S., & Chen, Z. X. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes: Test of a social exchange model. Journal of Organizational Behavior, 23(3), 267-285.

Barratt, M. (2004). Understanding the meaning of collaboration in the supply chain. Supply Chain Management International Journal, 9(1), 30-42.

Benkert, R., Hollie, B., Nordstrom, C. K., Wickson, B., & BinsEmerick, L. (2009). Trust, mistrust, racial identity and patient satisfaction in urban African American primary care patients of nurse practitioners. Journal of Nursing School, 41(2), 211-219.

Blau, P. M. (1964). Exchange and power in social life. New York:Wiley.

Blodgett, J. G., Hill, D. J., & Tax, S. S. (1997). The effects of distributive, procedural, and interactional justice on postcomplaint behavior. Journal of Retailing, 73(2), 185-210.

Buchbinder, S. B., Shanks, N. H., & Kite, B. J. (2019). Introduction to health care management. Burlington, MA:Jones & Bartlett Learning.

Campbell, L., & Finch, E. (2004). Customer satisfaction and organizational justice. Facilities, 22(1), 178-189.

Chua, R. Y., Ingram, P., & Morris, M. W. (2008). From the head and the heart: Locating cognition-and affect-based trust in managers' professional networks. Academy of Management Journal, 51(3), 436-452.

Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organizational Behavior and Human Decision Processes, 86(2), 278-321.

Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400.

Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O., & Ng, K. Y. (2001). Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), 425-445.

Cronin, J. J., Brady, M. K., & Hult, G. T. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.

Cyr, D., Kindra, G. S., & Dash, S. (2008). Web site design, trust, satisfaction and e‐loyalty: The Indian experience. Online Information Review, 32(6), 773-790.

Dagger, T. S., Sweeney, J. C., & Johnson, L. W. (2007). A hierarchical model of health service quality: Scale development and investigation of an integrated model. Journal of Service Research, 10(2), 123-142.

Daniels, N. (1983). Health care needs and distributive justice. In Bayer R et al. (editors), The Hastings center series in ethics. Boston, MA: Springer.

Daniels, N. (2001). Justice, health, and healthcare. American Journal of Bioethics, 1(2), 2-16.

De Cremer, D., & Tyler, T. R. (2007). The effects of trust in authority and procedural fairness on cooperation. Journal of Applied Psychology, 92(3), 639-649.

Donabedian, A. (1986). Quality assurance in our health care system. Quality Assurance and Utilization Review, 1(1), 6-12.

Donovan, M. A., Drasgow, F., & Munson, L. J. (1998). The perceptions of fair interpersonal treatment scale: Development and validation of a measure of interpersonal treatment in the workplace. Journal of Applied Psychology, 83(5), 683-692.

Durrah, O. (2020). Injustice perception and work alienation:Exploring the mediating role of employee’s cynicism in healthcare sector. Journal of Asian Finance, Economics and Business, 7(9), 811-824.

Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyerseller relationships. Journal of Marketing, 51(2), 11-27.

Dyer, J. H., & Nobeoka, K. (2000). Creating and managing a high‐performance knowledge‐sharing network: The Toyota case. Strategic Management Journal, 21(3), 345-367.

Ellis, K. M., Reus, T. H., & Lamont, B. T. (2009). The effects of procedural and informational justice in the integration of related acquisitions. Strategic Management Journal, 30(2), 137-161.

Erdem, F., & Ozen, J. (2003). Cognitive and affective dimensions of trust in developing team performance. Team Performance Management International Journal, 9(5/6), 131-135.

Fields, D., Pang, M., & Chiu, C. (2000). Distributive and procedural justice as predictors of employee outcomes in Hong Kong. Journal of Organizational Behavior, 21(5), 547-562.

Gostin, L. O., & Powers, M. (2006). What does social justice require for the public’s health? Public health ethics and policy imperatives. Health Affairs, 25(4), 1053-1060.

Greenberg, J. (1990). Organizational justice: Yesterday, today, and tomorrow. Journal of Management, 16(2), 399-432.

Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. In Cropanzano R. (editor), Justice in the workplace: Approaching fairness in human resource management (pp. 79-103). Hillsdale, Erlbaum.

Gwinner, K. P., Gremler, D. D., & Bitner, M. J. (1998). Relational benefits in services industries: The customer’s perspective. Journal of the Academy of Marketing Science, 26(2), 101-114.

Hair, J. F., Black, W. C., Babin, A., Anderson, R. E., & Tathan, R. L. (1998). Multivariate data analysis. Upper Saddle River, NJ:Prentice Hall.

Holmvall, C., Twohig, P., Francis, L., & Kelloway, E. K. (2012). Applying justice and commitment constructs to patient–health care provider relationships. Canadian Family Physician, 58(3), e159-165.

Homans, G. C. (1958). Social behavior as exchange. American Journal of Sociology, 63(6), 597-606.

Jaakkola, E., & Halinen, A. (2006). Problem solving within professional services: Evidence from the medical field. International Journal of Service Industry Management, 17(5), 409-429.

James, K. (1993). The social context of organizational justice:Cultural, intergroup, and structural effects on justice behaviors and perceptions. In Cropanzano R. (editor), Justice in the workplace: Approaching fairness in human resource management (pp. 21-50). Hillsdale, Erlbaum.

John, J. (1992). Patient satisfaction: The impact of past experience. Journal of Health Care Marketing, 12(3), 56-64.

Johnston, D. A., McCutcheon, D. M., Stuart, F. I., & Kerwood, H. (2004). Effects of supplier trust on performance of cooperative supplier relationships. Journal of Operations Management, 22(1), 23-38.

Jonas, E., Maier, G. W., Kissling, W., & Hamann, J. (2013). Is interpersonal fairness in the doctor-patient relationship associated with long-term compliance in patients with schizophrenia? Psychology, 4(6), 45-49.

Jung, N. Y., & Seock, Y. K. (2017). Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites. Journal of Retailing and Consumer Services, 37(1), 23-30.

Kernan, M. C., & Hanges, P. J. (2002). Survivor reactions to reorganization: Antecedents and consequences of procedural, interpersonal, and informational justice. Journal of Applied Psychology, 87(5), 916-928.

Konovsky, M. A., & Pugh, S. D. (1994). Citizenship behavior and social exchange. Academy of Management Journal, 37(3), 656–669.

Le, N. B. M., & Hoang, T. P. T. (2020). Measuring trusts and the effects on the consumers’ buying behavior. Journal of Distribution Science, 18(3), 5-14.

Lee, C., & Ha, B. C. (2020). The impact of interactional justice and supply-chain collaboration on sustainable scm performance: The case of multinational pharmaceutical firms. Journal of Asian Finance, Economics and Business, 7(2), 237-247.

Lee, C., Ha, B. C., & Lim, S. Y. (2020). Impact of informational justice on pharmaceutical enterprises. Journal of Distribution Science, 18(8), 55-64.

Lee, C., & Kim, S. (2020). Patient fidelity to medical services:The roles of authenticity and affective trust. Journal of Industrial Distribution & Business, 11(11), 19-28.

Lewis, J. D., & Weigert, A. J. (1985). Social atomism, holism, and trust. The Sociological Quarterly, 26(4), 455-471.

Marley, K. A., Collier, D. A., & Meyer, G. S. (2004). The role of clinical and process quality in achieving patient satisfaction in hospitals. Decision Sciences, 35(3), 349-369.

Martin, D., O'neill, M., Hubbard, S., & Palmer, A. (2008). The role of emotion in explaining consumer satisfaction and future behavioural intention. Journal of Services Marketing, 22(3), 224-236.

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734.

McAllister, D. J. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.

Mikula, G. (1980). On the role of justice in allocation decisions. In Justice and social interaction (pp. 127-166). New York, NY:Springer-Verlag.

Min, S., & Mentzer, J. T. (2004). Developing and measuring supply chain management concepts. Journal of Business Logistics, 25(1), 63-99.

Mohr, J., & Spekman, R. (1994). Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques. Strategic Management Journal, 15(2), 135-152.

Morgan, R. M., & Hunt, S. D. (1994). The relationship commitment-trust theory. Journal of Marketing, 58(3), 20-38.

Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships between providers and users of market research:The dynamics of trust within and between organizations. Journal of Marketing Research, 29(3), 314-328.

Nyaga, G. N., Whipple, J. M., & Lynch, D. F. (2010). Examining supply chain relationships: Do buyer and supplier perspectives on collaborative relationships differ? Journal of Operations Management, 28(2), 101-114.

Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460-469.

Oliver, R. L. (1981). Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing, 57(3), 25-48.

Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in Organizational Behavior, 12(1), 43-72.

Ostrom, A., & Lacobucci, D. (1995). Consumer trade-offs and the evaluation of services. Journal of Marketing, 59(1), 17-28.

Pappas, J. M., & Flaherty, K. E. (2008). The effect of trust on customer contact personnel strategic behavior and sales performance in a service environment. Journal of Business Research, 61(9), 894-902.

Rama, M., & Kanagaluru, S. K. (2011). A study on the satisfaction of patients with reference to hospital services. International Journal of Business Economics & Management Research, 1(3), 15-25.

Reidenbach, R. E., & Sandifer-Smallwood, B. (1990). Exploring perceptions of hospital operations by a modified SERVQUAL approach. Journal of Health Care Marketing, 10(4), 47-55.

Rempel, J. K., Holmes, J. G., & Zanna, M. P. (1985). Trust in close relationships. Journal of Personality and Social Psychology, 49(1), 95-112.

Rinehart, L. M., Eckert, J. A., Handfield, R. B., & Page, T. J. (2004). An assessment of supplier—customer relationships. Journal of Business Logistics, 25(1), 25-62.

Rowe, R., & Calnan, M. (2006). Trust relations in health care—the new agenda. European Journal of Public Health, 16(1), 4-6.

Schultz, D. (2014). Meet the new health care consumer: Reluctant. Albany: Media Logic.

Schröder, T., & Mieg, H. A. (2008). The impact of perceived justice on contingent value judgments. Journal Applied Social Psychology, 38(1), 135-158.

Schurr, P. H., & Ozanne, J. L. (1985). Influences on exchange processes: Buyers’ preconstructions of a seller’s trustworthiness and bargaining toughness. Journal of Consumer Research, 11(4), 939-953.

Skirbekk, H., Middelthon, A. L., Hjortdahl, P., & Finset, A. (2011). Mandates of trust in the doctor–patient relationship. Quality Health Research, 21(9), 1182-1190.

Suliman, A. M. T. (2007). Links between justice, satisfaction and performance in the workplace: A survey in the UAE and Arabic context. Journal of Management Development, 26(4), 294-311.

Teas, R. K. (1993). Expectations, performance evaluation, and consumers’ perceptions of quality. Journal of Marketing, 57(4), 18-34.

Torres, E., Vasquez-Parraga, A. Z., & Barra, C. (2009). The path of patient loyalty and the role of doctor reputation. Health Marketing Quarterly, 26(3), 183-197.

Van Maele, D., & Van Houtte, M. (2012). The role of teacher and faculty trust in forming teachers’ job satisfaction: Do years of experience make a difference? Teaching and Teacher Education, 28(6), 879-889.

Wang, Q., Craighead, C. W., & Li, J. J. (2014). Justice served:Mitigating damaged trust stemming from supply chain disruptions. Journal of Operations Management, 32(6), 374-386.

Westbrook, R. A., & Reilly, M. D. (1983). Value-percept disparity:An alternative to disconfirmation of expectations theory of consumer satisfaction. Advances in Consumer Research, 10(1), 256-261.

Wilson, D. T., & Vlosky, R. P. (1998). Interorganizational information system technology and buyer‐seller relationships. Journal of Business Industry and Marketing, 13(3), 215-234.

Yang, S. K., & Shim, J. H. (2018). The effects of service qualities on consumer satisfaction, trust, and behavioral intention in smartphone shopping malls. Journal of Industrial Distribution & Business, 9(12), 31-43.

Yoo, E., & Park, S. (2020). Relationship between airline’s distribution services SNS content and customer satisfaction. Journal of Distribution Science, 18(8), 5-14.

Zeithaml V., & Bitner M. J. (1997). Services Marketing. New York:McGraw-Hill Book.