ACOMS+ 및 학술지 리포지터리 설명회

  • 한국과학기술정보연구원(KISTI) 서울분원 대회의실(별관 3층)
  • 2024년 07월 03일(수) 13:30
사전등록 바로가기
 

논문 상세

Home > 논문 상세
  • P-ISSN 1010-0695
  • E-ISSN 2288-3339

이전

다음

35권 4호
Share

Determinants of Inpatients Satisfaction and Intent to Revisit Oriental Medical Hospitals

대한한의학회지 / Journal of Korean Medicine, (P)1010-0695; (E)2288-3339
2014, v.35 no.4, pp.65-73
박현숙 (대전대학교)
서영준 (연세대학교)
박현숙, & 서영준. (2014). . 대한한의학회지, 35(4), 65-73.
  • 다운로드 수
  • 조회수

Abstract

Objectives: This study aimed to investigate the determinants of inpatients satisfaction and intent to revisit oriental medical hospitals. Methods: The independent variables of the study contain the level of satisfaction with doctors, nurses, staffs, medical fee, environment, facilities and hospital life. Each variable was measured by three to eight items about the level of satisfaction with various aspects of hospital ward life. The level of overall patient satisfaction was used as an intervening variable and the level of intent to revisit was used as a dependent variable. The sample used in this study consisted of 268 inpatients from 3 oriental medical hospitals located in Chungnam Province. Data were collected with a structured and self-administrated questionnaire and analysed using path analysis. Results: The major findings of the study were as follows : First, it was found that the 3 variables of hospital life satisfaction, ancillary staffs satisfaction, and metropolitan residents has significant positive effect on the level of overall patient satisfaction. Second, the overall satisfaction and the satisfactory level of facilities, medical fee, and quality of ward life were found to have significant effects on the level of intent to revisit of respondents. Conclusions: The results of the study indicate that oriental medical hospitals should make an effort to improve the overall satisfaction of inpatients, especially focusing on the facilities convenience, medical price, and hospital ward life which will lead to high level of intent to revisit of inpatients.

keywords
Inpatients Satisfaction, Intent to Revisit, Oriental Medical Hospitals


참고문헌

1

1. Jeong SH, Nam SG, Kim YI. Health-care services recognition comparison of patient between Korean medicine hospital and Seoul health center. J Institute Oriental Med. 2014;22(2):119-141.

2

2. Seo YJ, Kang SH, Kim YH, Choi DB, Shin HK. Systematic review on the customers' use of and satisfaction with oriental medical services. J Korean Med. 2010;31(1):69-80.

3

3. Jung SW, Seo YJ, Lee HJ, Lee KJ. Determinants of patient satisfaction and intent to revisit at national university hospitals in Korea. Korean J Hosp Manag. 2005;10(2): 1-25.

4

4. Fisk TA, Brown CJ, Cannizzaro KG, Naftal B. Creating patient satisfaction loyalty. J Health Care Mark. 1990;10(2):5-15.

5

5. Binter MJ. Evaluating service encounters: the effects of physical surroundings and employee. J Mark. 1990;54(2):69-82.

6

6. Bolton RN, Drew JH. A multi-stage model of customer's assessment of service quality and value. J Consum Res. 1991;17(4): 375-384.

7

7. Swan J. Deepening the understanding of hospital patient satisfaction: fulfillment and equity effects. J Health Care Mark. 1985;5(31):7-18.

8

8. Steiber SR, Krowinsky WJ. Measuring and managing patient satisfaction. American hospital association company. 1990.

9

9. Woodside AG, Frey LL, Daly RT. Linking service quality, customer satisfaction, and behavior intention. J Health Care Mark. 1989;9(4):5-17.

10

10. Cho YS, Kweon JH. A study on relationship between health services quality and customer's satisfaction in oriental medicine hospitals. J Korean Med. 2006;27(2):86-95.

11

11. Lee YH. A study on the satisfaction of patients and the will to revisit[thesis]. Daegu: Keimyung Univ.; 2002.

12

12. Park YE. A study on the factors associated with decision making of readmission of the in-patients of oriental hospital. J Korean Public Health Assoc. 2000;26(3):317-324.

13

13. Choi KS, Cho WH, Lee SH, Nam JM. Structural modeling of quality, satisfaction, value and purchase intention in health care service. J Prev Med Public Health. 2000;33(4):426-435.

14

14. Lee SA. The relationships among patient's perception, patient's satisfaction of nursing service quality and revisiting intention. J Korean Acad Nurs Adm. 1998;4(2):307-319.

15

15. Anderson EW, Fornell C, Lehmann DR. Customer satisfaction, market share, and profitability: findings from Sweden. J Mark. 1994;58:53-66.

16

16. Sim BG. A study on service quality, satisfaction, service value and repurchase in oriental healthcare service[thesis].Seoul: Hanyang Univ.; 2002.

17

17. Cronin JJ, Taylor SA. Measuring service quality: A reexamination and extension. J Mark. 1992;56(3):55-68.

18

18. Pedhazur EJ. Multiple regression in behavioral research. New York: CBS college publishing. 1982.

19

19. Sok SH, Kim BY. A study of the satisfaction of medical service of patients and family in an oriental hospital. J East West Nurs Res. 2006;12(1):68-77.

20

20. Lee KJ. On the determination of outpatient's revisit using data mining. Health Policy Manag. 2003;13(3):21-34.

21

21. Kim ES. A study on the marketing strategics for general hospital. J Korean Acad Nurs Adm. 1996;2(1):141-150.

22

22. Lee KS, Lee HJ, Cho KS, Seol DJ. The satisfaction analysis for patient care service in national university hospitals. Korean J Hosp Manag. 1997;3(1):165-191.

23

23. Seo YJ, Kang SH, Kim YH, Choi DB, Shin HK. Customers' Utilization and Satisfaction in Oriental Medical Clinics. J Korean Med. 2010;31(2):124-136.

  • 다운로드 수
  • 조회수
  • 0KCI 피인용수
  • 0WOS 피인용수

권호 내 다른 논문

추천 논문

상단으로 이동

권호 목록

소개

규정 및 지침

게시판

대한한의학회지

  학술지 홈페이지 이용 환경은   크롬 브라우저 사용을 권장합니다.

대한한의학회지

논문 투고 OA 정책