- P-ISSN2765-6934
- E-ISSN2765-7027
- KCI
The Influence of Verbal Aggression on Job Involvement and Turnover Intention: The Moderating Effect of Self-esteem
Nam-Gyum Lee (Kwangwoon University)
황일영 (광운대학교)
이수욱 (광운대학교)
Abstract
Purpose – Research shows that increased workload and psychological pressure produces tensions in organizations. Such tensions can increase employee aggressive workplace behavior. This study attempted to discover the relationship among verbal aggression, job involvement, and turnover intention. Research design, data, and methodology – A survey of administrative workers in colleges was done between May 20 and May 26, 2015. Result – The findings were as follows. First, verbal aggression directly increased employee turnover intention. Second, stress recognition also created turnover intention among employees, which was detected in the interviews conducted after the survey. Third, both the survey and the interviews showed that stress recognition did not have a significant effect on job involvement. Fourth, both the findings and the interviews after the survey showed that stress increased turnover intention. Last, the finding on the role of self-esteem showed that self-esteem had a positive moderating effect on the relationship between the influence of verbal aggression and stress recognition. Conclusion – Having strong talent at work should lower turnover intention and turnover rates and develop the organization continuously.
- keywords
- Verbal Aggression, Self-Esteem, Job Involvement, Turnover Intention.
참고문헌
Anderson, C. M., & Martin, M. M. (1999). The Relationship of Argumentativeness and Verbal Aggressiveness to Cohesion, Consensus, and Satisfaction in Small Group. Communication Reports, 12, 21-32.
Baumeister, R., Ciarocco, N. J., & Sommer, K. L. (2001). Ostracism and Ego Depletion: The Strains of Silence. Personality And Social Psychology Bulletin, 27(9), 1156-1163.
Beehr, T. A., & Newmann, J. E. (1978). Job stress, Employee Health, and Organizational Effectiveness: A Facet Analysis, Model and Literature Review. Fersonnel Psychology, 31, 665-699.
Bae, Su-bin (2012). Effects of university hospital employee's burnout upon job satisfaction, organization commitment and turnover intention. Master degree thesis, graduate school of public health, Inje University.
Berkowitz, L. (1974). Some Determinants of Impulsive Aggression:The Role of Medicated Associations with Reinforcements for Aggression. Psychological Bulletin, 81, 165-176.
Bluedorn, A. C. (1982). The Theories of Turnover : Causes, Effects, and Meaning. Research in the Sociology of Organizations, 1, 75-128.
Buss, A. H. (1961). The Psychology of Aggression. New York:Wiley.
Buss, A. H., & Dukee, A. (1957). An Inventory for Assessing Different Kinds of Hostility. Journal of Counseling Psychology, 21, 343-349.
Choi, Mi-hye (2012). A study on mediating effects of stress cognizing evaluation in relation between customers' verbal aggression frequency and emotional exhaustion as well as control effect of organizational support cognition. master degree thesis, Chungnam National University
Colquitt, J. A., LePine, J. A., & Noe, R. A. (2000). Toward an Integrative Theory of Training Motivation: A Meta-Analytic Path Analysis of 20 Years of Research. Journal of Applied Psychology, 85(5), 678-707.
Coopersmith, S. (1967). The antecedents of self-esteem. San Francisco: Freeman.
Crosby, L. A., Kenneth, R. E., & Deborah, C. (1990). Relationship Quality in Service Selling: An Interpersonal Influence Perspective. Journal of Marketing, 54, 68-91.
Han Sang-hwa (2012). A study on effects of ego-resilience upon stress perception: Focused on parameters of values of the life. master degree thesis, Myongji University.
Hong, Seok-yeong (2012). Effects of job stress and teacher efficacy upon turnover intention: Focused on mediating effect of the commitment. Research on Teacher Education, 51(2), 271-281.
Infante, D. A., & Wigley, C. J. (1986). Verbal Aggressiveness:An Interpersonal Model and Measure. Communication Monographs, 53, 61-69.
Ivancevich, J. M., and Matteson,M. T. (1996). Organizational Behavior and Management (4th ed.). Chicago: Irwin.
Jackson, S. E., & Schuler, R. S. (1985). A Meta-Analysis and Conceptual Crique of Research on Role Ambiguity and Role Conflict in Work Setting. Organizational Behavior and Human Decision Process. 36, 16-78.
Johnson, S. L. (2009). International perspective on Workplace Bullying Among Nurses: A Review. International Nursing Review, 56, 34-40.
Kanungo, R. N. (1982). Measurement of Job and Work Involvement. Journal of Applied Psychology, 67, 341-349.
Kauffman, J. M.(1981). Characteristics of Children’s Behavior Disorders. Columbus: A Bell & Howell Company.
Kemery, E. R., Bedeian, A. G., Mossholder, K. W., & Touliatos,J.(1985). Outcome of Stress: A Multi Sample Constructive Replication. Academy of Management Journal, 28, 363-375.
Kernis, M. H., & Goldman, B. M. (2002). Stability and malleability in self-concept and self-esteem. In M. R. Leary &J.P. Tangney (Eds.), Handbook of self and identity. New York: Guilford.
Kim, Hyeon-suk (2009). Effects of clinical nurses' job satisfaction upon turnover intention : Focused on Gangneung Asan Hospital. Master degree thesis, graduate school, Gangneung Wonju University.
Kim, Jeong-sik, Ryu, Eun-yeong, & Park, Seong-min (2011). Effects of servant leadership upon subordinates job satisfaction and job commitment: Focused on mediating roles of job stress. A journal of the Society of Political Evaluation and Evaluation. 21, 239-271.
Kim, Ju-won, & Ham, Su-geun (2007). Factor analysis and counteractions on local government officials' job stress. A journal of the Society of Personnel Administration of Korea, 6(1), 131-161.
Kim, Ju-yeob, Song, Gye-chung, & Jeong, Beom-gu, Park,Sang-eon (2013). A theory of organization acts. Seoul, Korea: Kyeongmunsa.
Kim Won-Kyum, Fan, Qing-Ji, Youn, Myoumg-Kil (2007). A Comparative Study on the Discount Store Selection Behavior between the Korean and the Chinese Consumers. Journal of Distribution Science, 5(1), 41-56.
Kim, Yeong-heon (1998). A study on effects of team organization upon members' job satisfaction and team outcome. Master degree thesis, graduate school, Yonsei University.
Kram, K. E., & Hall, D. T. (1989). Mentoring as an Antidote to Stress during Corporate Trauma. Human Resource Management, 24, 493-510.
Kwon, Jae-hu. (2003). A study on relation between hotel employee's job stress and job satisfaction. Master degree thesis, graduate school of tourism, Kyonggi University.
Lawler, E. E., ., & Hall, Ⅲ D. (1970). The Relationship of Job Characteristics to Job Involvement, Satisfaction and Intrinsic Motivation. Journal of Applied Psychology, 54, 305-312.
Lazarus, R. S., & Folkman, S. (1984). Stress, Appraisal and Coping. New York: McGraw-Hill.
Lee, Chang-guk (2012). Effects of customer complaint factors at hotel restaurants upon employees' job stress and occupation commitment. Doctor degree thesis, graduate school, Kangwon National University.
Lee, Se-yeong, Oh, Eun-jin., & Seong, Gyeong-mi (2013). A study on beginner nurse's turnover intention experience. A journal of research on Dongseo nursing science, 19(2), 168-176.
Lee, Yun-jeong, & Kim, Gui-bun (2008). A study on clinical nurses' turnover experience. A journal of the Society of Nursing of Korea, 38(2), 248-257.
Lee, Jae-cheol, Roh, Hyo-ryeon, & Kang, Jong-su (2012). Effects of geriatric care workers' job stress upon job commitment. Research on special education and rehabilitation science. 51(4), 229-245.
Lodahl, T. M., & Kejner, M. (1965). The Definition and Measurement of Job Involvement. Journal of Applied Psychology, 49(1).24-33.
Lutgen-Sandvik, P. (2008). Intensive Remedial Identity Work:Responses To Workplace Bullying Trauma and Stigmatization. Organization, 15(1), 97-119.
Anderson, Martin (1996). Imposters in the Temple: A Blueprint for Improving Higher Education in America. Stanford, CA:Hoover Institution Press.
Mobley, W. H., Griffeth, R. W., Hand, H. H., & Meglino, B. M.(1979). Review and Conceptual Analsis of The Employee Turnover Process. Psychological Bulletin, 86, 493-522.
Modwday, R. T., Porter, L, W., & Steers, R. N. (1982). Employee Organization Linkage: The Psychology of commitment, Absenteeism and Turnover. New York:Academic Press.
Muafi, P. (2011). Causes and Consequences Deviant Workplace Behavior. International Journal of Innovation, Management and Technology, 2(2), 123-126.
Oh, Eui-jin. (2010). Relations among verbal aggression, job satisfaction, burnout and turnover intention that nurses experienced. Master degree thesis, graduate school of clinical nursing information, Hanyang University.
Park, Gyeong-a (2013a). A study on first aid room nurses' social and psychological stress, hardness, burn out and turnover intention. Master degree thesis, graduate school, Inje University.
Park, Gye-suk (2013b). A study on relations among new comer nurses' job stress, ego resilience and turnover intention. Master degree thesis, graduate school of clinical nursing, Sung Kyun Kwan University.
Park, Jong-suk (2007). Effect of women government officials' job stress upon job attitudes. Doctor degree thesis, Dankook University.
Quick, J. C., Quick, J. D., Nelson, D. L., & Hurrell, J. J. (1997). Preventive Stress Management in Organizations. Washington, D. C.: American Psychological Association.
Rosenberg, M. (1965). Society and the adolescent self-image. Princeton, NJ: Princeton University Press.
Rosenberg, M. (1979). Conceiving the self. New York: Basic Books.
Shin Nam-cheol (2003). A study on relations among teachers'psychological wellbeing, job satisfaction, job commitment and school organization effect. Doctor degree thesis, graduate school, Changwon National University.
Shin, Yu-geun (1994). Organizational behavior theory. Seoul :Dasan Publications.
Song, Geun-hye (2014). A study on mechanism of bullying in the work: Focused on impression management of fellow worker perceived and leader narcissism behavior control effect. Master degree thesis, graduate school, Korea University.
Straus, M. A. (1991). Verbal Aggression By Parents and Psychosocial Problems of Children. Child Abuse &Neglect, 15, 223-238.
Westling, D. L., & Fox, N. G. (1995). Teaching Students With Severe Disabilities. New Jersey: Prentice-Hall.
Wang, Meong, Lee, Dong-il., & Park, Shin-ja (2013). A comparative study on shop and salesmen formation of mobile phone distribution- Focused on South Korea and China. Journal of Distribution and Management Research, 16(1), 5-19.
Zapf, D., & Gross, C. (2001). Conflict Escalation and Coping With Workplace Bullying: A Replication and Extension. European Journal of Work and Organization Psychology, 10(4), 497-522.
- 다운로드 수
- 조회수
- 0KCI 피인용수
- 0WOS 피인용수