Abstract

Purpose: This study forecasts the medium- to long-term need for adjusters and proposes strategiesto effectively manage the workforce. By determining the optimal number of adjusters, this study aims to stabilize crop insurance operations and address specialization and supply issues, ultimately enhancing industry reliability within the broader context of the Asian business environment. Research design, data and methodology: It utilized agricultural insurance data and survey personnel information from Nonghyup Property & Casualty Insurance. A negative binomial regression model was employed to estimate the number of loss assessment cases. The optimal number of agricultural insurance claims adjusters was determined by multiplying the adjusters required per case by estimated loss cases, considering total budget and expected income per person. Results: The optimal number of agricultural insurance claims adjusters was projected to range between 9,411 and 18,156 in the long term. These findings highlight critical gaps in workforce capacity and provide actionable insights for staffing strategies and operational efficiency. Conclusions: The continuous increase in enrollment rates and shortage of loss assessment personnel require strategic workforce planning, including performance-based pay scales and fostering competition among adjusters. These strategies ensure sustainability and offer a framework for similar agricultural and environmental conditions across other Asian countries.