A Study on Open University's Library Service Quality Using the Kano Model and the Timko's Customer Satisfaction Coefficient
한국비블리아학회지 / 한국비블리아학회지, (P)1229-2435; (E)2799-4767
2017, v.28 no.2, pp.137-155
https://doi.org/10.14699/kbiblia.2017.28.2.137
Jo Chang Hyeun
Nam Young Joon
Jo,