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  • 한국과학기술정보연구원(KISTI) 서울분원 대회의실(별관 3층)
  • 2024년 07월 03일(수) 13:30
 

장기요양기관 요양보호사의 직무스트레스가 서비스 질에 미치는 영향에서 직무만족도의 매개융합효과

Mediating Fusion Effect of Job Satisfaction on the Impact of Long-term Nursing Home Care Workers’ Job Stress on their Service Quality

한국사물인터넷학회논문지 / Journal of The Korea Internet of Things Society, (P)2466-0078;
2022, v.8 no.1, pp.45-51
https://doi.org/https://doi.org/10.20465/kiots.2022.8.1.045
박선희 (동명대학교)
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초록

이 연구는 장기요양기관 요양보호사의 서비스 질을 높이기 위한 방안을 제시하기 위하여 직무스트레스와 직무만족도에 초점을 맞추었다. 연구대상자는 P시에 거주하면서 현재 장기요양기관에서 요양보호사로 활동하고 있는 자를 임의적 표집으로 자기기입식 설문조사를 실시하여 2021년 5월 한 달 동안 자료를 수집하였다. 최종적으로 자료분석에활용된 자료는 130부 설문지이며, 자료분석방법으로 SPSS와 PROCESS macro(model 4) 통계프로그램을 활용하여분석 결과를 도출하였다. 주요 연구결과는 장기요양기관 요양보호사의 직무스트레스는 서비스 질에 직접적인 영향을미치지 못하였으나, 직무만족도는 간접적인 영향을 미치는 것으로 나타났다. 이는 장기요양기관 요양보호사의 직무스트레스가 높으면 직무만족도를 감소시켜 서비스 질에 부정적인 영향을 미칠 수 있음을 의미한다. 연구결과를 통해 장기요양기관 요양보호사의 서비스 질을 높이기 위한 제언이 이루어졌다.

keywords
매개융합효과, 장기요양기관 요양보호사, 직무스트레스, 직무만족도, 서비스 질, mediating fusion effect, long-term nursing home care worker, Job stress, Job satisfaction service quality

Abstract

This study was aimed at providing how to improve the service quality of home care workers, particularly through investigating their job stress and job satisfaction. Participants were randomly sampled persons who were living in P city and simultaneously serving as home care workers at the time of the study. This research conducted a self-reported questionnaire survey of them over one month of May 2021. Of collected data, responses from 130 of the participants were finally analyzing here using SPSS and PROCESS macro model 4. As a result, it was found that home care workers’ job stress had no direct effect on their service quality, but had an indirect influence on it via job satisfaction. This means that the higher those workers are in job stress, the less they are in job satisfaction, ultimately having a negative impact on their service quality. Based on these findings, this study suggested some ways to raise home care workers’ service quality.

keywords
매개융합효과, 장기요양기관 요양보호사, 직무스트레스, 직무만족도, 서비스 질, mediating fusion effect, long-term nursing home care worker, Job stress, Job satisfaction service quality

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