Relationships between Job Dissatisfaction and Emotional Exhaustion among Nurses: Personality as a Moderator*

박형인; 이승미

doi:10.51457/kjcp.2019.12.3.2.1

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P-ISSN 2586-0755
E-ISSN 2799-8444

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간호사의 직무불만족과 정서적 소진 간 관계: 성격의 조절효과

Relationships between Job Dissatisfaction and Emotional Exhaustion among Nurses: Personality as a Moderator*

한국심리학회지: 코칭 / KOREAN JOURNAL OF COACHING PSYCHOLOGY, (P)2586-0755; (E)2799-8444

2019, v.3 no.2, pp.1-16

https://doi.org/10.51457/kjcp.2019.12.3.2.1

박형인 (성균관대학교)
이승미 (연세대학교 인간행동연구소)

박형인, & 이승미. (2019). 간호사의 직무불만족과 정서적 소진 간 관계: 성격의 조절효과. 한국심리학회지: 코칭, 3(2), 1-16, https://doi.org/10.51457/kjcp.2019.12.3.2.1

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초록

본 연구는 직무불만족과 정서적 소진 사이의 관계를 조절하는 변수로서 우호성과 신경증이 라는 두 가지 성격 특성을 검정하였다. 미국 알라스카 주에 등록된 102명의 간호사들을 대 상으로 한 달 간격으로 반복측정한 자기보고식 설문자료를 통해 가설을 검증하였고, 직무불 만족은 두 가지 측면인 내재적 직무불만족과 외재적 직무불만족으로 측정하였다. 분석 결과, 내재적 직무불만족 및 외재적 직무불만족 모두와 정서적 소진과의 관계를 우호성이 조절하 여, 우호성이 높은 간호사의 경우 직무불만족과 정서적 소진 사이의 관계가 약하게 나타났 다. 신경증은 외재적 직무불만족과 정서적 소진의 관계만을 조절하여, 신경증이 높은 간호사 의 경우 직무불만족과 정서적 소진 사이의 관계가 더 강하게 나타났다. 본 연구의 결과는 정서적 소진에 대한 직무불만족의 효과가 성격 특성에 의해 변할 수 있다는 것을 시사한다. 직무불만족에 대처하는 데 있어, 우호성은 자원으로 작용하고 신경증은 장애물로 작용할 수 있다.

keywords: 직무불만족, 직무탈진, 우호성, 신경증, 조절효과

Abstract

This study examined whether two personality traits, agreeableness and neuroticism, would moderate the relationship between job dissatisfaction and emotional exhaustion. Self-report data of these variables was collected in two waves, one month apart, in a sample of 102 nurses. Two types of facets, intrinsic and extrinsic, were used for job dissatisfaction, and both had a weaker relationship with emotional exhaustion for nurses who were higher rather than lower on agreeableness. Extrinsic job dissatisfaction and emotional exhaustion were more strongly related for nurses who were higher rather than lower on neuroticism. The results indicate that effects of job dissatisfaction on emotional exhaustion can be contingent upon personality traits. Agreeableness may be a resource, but neuroticism may be an obstacle in dealing with dissatisfaction with job facets.

keywords: job dissatisfaction, burnout, agreeableness, neuroticism, moderation

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