본 연구는 코로나 19 이후 노인복지관 종사자의 직무스트레스가 직무만족에 미치는 영향에서 소진의 매개효과를 실증 분석하고자 하였다. 이를 통해 사회복지서비스 질 향상과 함께 노인복지관 종사자의 직무만족을 높일 수 있는 기초자료 제공을 본 연구의 목적으로 하였다. 본 연구 결과 첫째, 직무스트레스는 직무만족에 부적인 영향을 미치는 것으로 나타났다. 둘째, 소진은 직무스트레스가 직무만족에 미치는 영향에서 부분 매개효과가 있는 것으로 나타났다. 본 연구결과를 바탕으로 다음과 같이 제언하였다. 첫째, 노인복지관 종사자의 직무스트레스를 줄이기 위해 업무량을 조절과 사물인터넷 기술의 활용이다. 둘째, 노인복지관 종사자의 소진을 줄이기 위해 심리·정서적 지원 프로그램을 제공해야 한다.
This study was to empirically analyze the mediating effect of burnout in the effect of job stress on job satisfaction of workers in the elderly welfare center after COVID-19. Through this, the purpose of this study was to improve the quality of social welfare services and to provide basic data that can increase job satisfaction of Elderly Welfare Center workers. The results of this study are as follows. First, job stress had a negative effect on job satisfaction. Second, burnout had a partial mediating effect on the effect of job stress on job satisfaction. Based on the results of this study, the following suggestions were made. First, the workload should be controlled to reduce the job stress of the workers in the elderly welfare center. Second, psychological and emotional support programs should be provided to reduce the burnout of the elderly welfare center workers.
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