ISSN : 2765-6934
Purpose: This study mainly aims to investigate the connection between job satisfaction and organizational citizenship behavior of bank employee. Another objective of this study is to check out the mediating impact of perceived organizational politics of bank personnel on the connection between their job happiness and citizenship behavior. Research design, data and methodology: Snowball sampling is utilized in this study, which is done among bank personnel at different public and private banks across north-eastern region of Bangladesh as well as information is accumulated through the use of a five-point Likert-scale questionnaire. IBM SPSS v22, Andrew F. Hayes process macro v3.5 and SmartPLS 3 are used to complete descriptive and inferential statistics. Results: The study results explore that employees’ political perception has a negative influence on organizational citizenship behavior where bank employees’ job happiness has a positive impact on structural citizenship manners and negative impact on perceived organizational politics. Surprisingly, perceptions of organizational politics were found to have an insignificant mediating effect on the connection between job satisfaction and organizational citizenship behavior. Conclusions: The present study reveals that satisfied bank personnel shows positive and constructive actions toward their organization where their political perception has an insignificant mediation.
Awal, M. R., Kumar, B., Saha, P., & Saha, A. (2020). Employees’ Job Satisfaction, Job Alternatives and Turnover Intention: A Case of Private Banks in Bangladesh. Economic Insights – Trends and Challenges, IX/LXXII (3), 67 - 76.
Abbas, M., Raja, U., Darr, W., & Bouckenooghe, D. (2012). Combined Effects of Perceived Politics and Psychological Capital on Job Satisfaction, Turnover Intentions, and Performance. Journal of Management, 40(7), 1813–1830.
Agho, A. O., Price, J. L., & Mueller, C. W. (1992). Discriminant validity of measures of job satisfaction, positive affectivity and negative affectivity. Journal of Occupational and Organizational Psychology, 65(3), 185–195.
Akter, A., Wali, S. B., Kamal, M. R., Mukul, A. Z. A., & Parvin, M. M. (2017). Factors affecting job satisfaction of working mothers of readymade garments sector in Bangladesh. Issues in Business Management and Economics, 5(2), 25–36.
Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14(1), 20-39.
Atta, M., & Khan, M. J. (2016). Perceived Organizational Politics, Organizational Citizenship Behavior and Job Attitudes Among University Teachers. Journal of Behavioural Sciences, 26(2), 21–38.
Bakker, A.B., & Demerouti, E. (2007). The job demands resources model: State of the art. Journal of Managerial Psychology, 22, 309–328.
Beehr, T. A., & Gilmore, D. C. (1995). Political fairness and fair politics: The conceptual integration of divergent constructs. Journal of Applied Psychology, 16–28.
Blau, P. (1964). Exchange and power in social life. New York:Wiley
Brayfield, A. H. & Rothe, H. F. (1951). An index of job satisfaction. Journal of Applied Psychology, 35, 307-311.
Chang, C., Rosen, C.C. and Levy, P.E. (2009). The relationship between perceptions of organizational politics and employee attitudes, strain and behavior: a meta-analytic examination. Academy of Management Journal, 52 (4), 779-801.
Chang, C.-H., Rosen, C.C., Siemieniec, G.M., & Johnson, R.E. (2012). Perceptions of organizational politics and employee citizenship behaviors: Conscientiousness and self-monitoring as moderators. Journal of Business and Psychology, 27, 395–406.
Chughtai, A. A. (2013). Linking affective commitment to supervisor to work outcomes. Journal of Managerial Psychology, 28, 606-627.
Clercq, D. D., & Belausteguigoitia, I. (2017). Mitigating the negative effect of perceived organizational politics on organizational citizenship behavior: Moderating roles of contextual and personal resources. Journal of Management &Organization, 23(5), 689–708.
Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout:A theoretical extension and meta-analytic test. Journal of Applied Psychology, 93, 834–848.
Cranny, C.L., Smith, P., & Stone, F.F. (1992). Job satisfaction:How people feel about their job and how it affects their performance, New York: Lexington Books.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900.
Emerson, R. M. (1976). Social exchange theory. Annual Review of Sociology, 2(1), 335–362.
Ferris, G. R., Harrell-Cook, G., & Dulebohn, J. H. (2000). Organizational politics: The nature of the relationship between politics perceptions and political behavior. Research in the Sociology of Organizations, 17, 89–130.
Ferris, G. R., & Kacmar, K. M. (1992). Perceptions of organizational politics. Journal of Management, 18, 93–116.
George, J. M., & Jones, G. R. (2012). Understanding and Managing Organizational Behavior. Upper Saddle River, NJ:Prentice Hall.
GÜNAY, G. Y. (2018). Relationship between Job Satisfaction, Organizational Citizenship Behavior and Employee Performance: Sample of Edirne Financial Office Employees in Turkey. American International Journal of Contemporary Research, 8(1), 64–74.
Gürbüz,S.veYüksel, M.(2008).ÇalışmaOrtamındaDuygusalZeka:İşPerformansı,İşTatmini,ÖrgütselVatandaşlıkDavranışıveBazıDemografikÖzelliklerleİlişkisi, DoğuşÜniversitesiDergisi, 9(2), 174-190.
Hassan H., Vina T.M.H., & Ithnin N.S., (2017). Perceived organizational politics and job satisfaction: the role of personality as moderator. LogForum, 13(4), 479-493.
Hair, J.F., Hult, Ringle, C.M. & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS SEM): Sage Publications.
Hair, J., Black, W., Babin, B., Anderson, R. (2014). Multivariate Data Analysis, 7th ed.; Pearson Education Limited: Harlow, UK. ISBN 10: 1-292-02190-X.
Hogg, M. A., & Terry, D. J. (2000). Social identity and self categorization processes in organizational contexts. Academy of Management Review, 25(1), 121-140.
Hsiung, H. H., Lin, C. W., & Lin, C. S. (2012). Nourishing or Suppressing? the Contradictory Influences of Perception of Organizational Politics on Organizational Citizenship Be haviour. Journal of Occupational and Organizational Psychology, 85(2), 258-276.
Indahyati, N., & Sintaasih, D. K. (2019). The relationship between organizational justice with job satisfaction and organizational citizenship behavior. International Research Journal of Management, IT and Social Sciences, 6(2), 63–71.
Intaraprasong, B., Dityen, W., Krugkrunjit, P., & Subhadrabandhu T. (2012). Job Satisfaction and Organizational Citizenship Behavior of Personnel at One University Hospital in Thailand. Journal Medical Association Thai, 95, S102-S108.
Khan, N. A., Khan, A. N., & Gul, S. (2019). Relationship between perception of organizational politics and organizational citizenship behavior: testing a moderated mediation model. Asian Business & Management, 18(2), 122–141.
Kacmar, K. M., & Carlson, D. S. (1997). Further Validation of the Perceptions of Politics Scale (Pops): A Multiple Sample Investigation. Journal of Management, 23(5), 627–658.
Kacmar. K.M. & Ferris, G.R. (1991). Perceptions of organizational politics scale (POPS): Development and construct validation. Educational and Psychological Measurement, 51, 193-205.
Khan, N. A., Khan, A. N., & Gul, S. (2019). Relationship between perception of organizational politics and organizational citizenship behavior: testing a moderated mediation model. Asian Business & Management, 18(2), 122–141.
Klotz, A. C., Bolino, M. C., Song, H., & Stornelli, J. (2017). Examining the nature, causes, and consequences of profiles of organizational citizenship behavior. Journal of Organizational Behavior, 39(5), 629–647.
Mansbridge, J. J. (2018). A deliberative theory of interest representation. In The politics of interests (p. 26). Taylor &Francis Group.
Meisler, G., Drory, A. and Vigoda-Gadot, E. (2020). Perceived organizational politics and counterproductive work behavior:The mediating role of hostility. Personnel Review, 49(8), 1505-151.
Mensah, G. (2013). Relationship between Perceived Organizational Politics, Organizational Commitment and Organizational Citizenship Behavior Among Some Selected Public Sector Organizations in Accra. (Unpublished master’s thesis). University of Ghana, Ghana.
Miller, B.K., Rutherford, M.A. and Kolodinsky, R.W. (2008). Perceptions of organizational politics: a meta-analysis of outcomes. Journal of Business Psychology, 22(3), 209-222.
Miller, B.K., Rutherford, M.A. and Kolodinsky, R.W. (2008). Perceptions of organizational politics: a meta-analysis of outcomes. Journal of Business Psychology, 22(3), 209-222.
Molm, L. D., & Cook, K. S. (1995). Social exchange and social networks. In K. S. Cook, G. A. Fine, & J. S. House (Eds.), Sociological perspectives on social psychology (pp. 209-235). Boston, MA: Allyn & Bacon.
Mousazadeh, S., Yektatalab, S., Momennasab, M., & Parvizy, S. (2018). Job satisfaction and related factors among Iranian intensive care unit nurses. BMC Research Notes, 11(1), 1–5.
Mount, G. (2006). The role of emotional intelligence in developing international business capability: EI provides traction. In V. U. Druskat, F.Sala, & G. Mount (Eds.), Linking emotional intelligence and performance at work: Current research evidence with individuals and groups. Mahwah, NJ:Erlbaum.
Nawaser, K., Ahmadi, M., Ahmadi, Y., & Dorostkar, M. (2015). Organizational Citizenship Behavior and Bank Profitability:Examining relationships in an Iranian Bank. Asian Social Science, 11(12).
Nica, E., Hurjui, I., & Ștefan, I. (2016). The relevance of the organizational environment in workplace bullying processes. Journal of Self-Governance and Management Economics, 2, 83–89.
Nitzl, C. & Hirsch, B. (2016). The drivers of a superior’s trust formation in his subordinate: The manager–management accountant example. Journal of Accounting & Organizational Change, 12(4), 472-503.
Organ, D. W. (2018). Organizational Citizenship Behavior:Recent Trends and Developments. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 295–306.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks, CA: Sage
Organ, D., Ryan K. (1995). A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior. Personal Psychology, 48(4), 775-803.
Parker, C.P., Dipboye, R.L., & Jackson, S.L. (1995). Perceptions of organizational politics: An investigation of antecedents and consequences. Journal of Management, 21, 891–912.
Podsakoff, P. M., & MacKenzie S. B., (1997). Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestion for Future Research, Human Performance, 10(2), 133-151.
Prasetio, A. P., Yuniarsih, T., & Ahman, E. (2017). Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behavior in State-owned Banking. Universal Journal of Management, 5(1), 32- 38.
Scanlan, J. N., & Still, M. (2019). Relationships between burnout, turnover intention, job satisfaction, job demands and job resources for mental health personnel in an Australian mental health service. BMC Health Services Research, 19(1), 1–11.
Shaikh, L., Rehman, W., & Sundas, S. (2020). Predicting the Consequences of Perceived Organizational Politics on Work Related Outcomes: A Mediating Role of Work Engagement and Organizational Commitment. Pakistan Social Sciences Review, 4(IV), 246–264.
Swaminathan, S., & Jawahar, P. D. (2013). Job satisfaction as a predictor of organizational citizenship behaviour: an empirical study. Global Journal of Business Research, 7(1), 71–80.
Tahlil Azim, M. (2016). Corporate Social Responsibility and employee behavior: mediating role of organizational commitment. Review of Business Management, 18, 207–225.
Tajfel, H., & Turner, J. C. (1986). The social identity theory of intergroup behavior. In S. Worchel, & W. G. Austin (Eds.), Psychology of intergroup relations (pp. 7-24). Chicago:Nelson
Talachi, R. K., Gorji, M. B., & Boerhannoeddin, A. B. (2014). The Role of Job Satisfaction in Employees’ OCB. Collegium Antropologicum, 38(2), 429–436.
Tazekand, F. E., Nafar, N., & Keramati, R. (2013). The relationship between marital satisfaction and job satisfaction among employees of Social Welfare Organization at Tehran Branches. Life Science Journal, 10(6s), 804–812.
Utami, N. M. S., Sapta, I. K. S., Verawati, Y., & Astakoni, I. M. P. (2021). Relationship between Workplace Spirituality, Organizational Commitment and Organizational Citizenship Behavior. Journal of Asian Finance, Economics and Business, 8(1), 507–517.
Yeşilyurt,H.veKoçak,N.(2014).İşDoyumuveÖrgütselVatandaşlıkD avranışıArasındakiİlişkininOtelİşletmeleriAçısındanİncelenm esi,DokuzEylülÜniversitesi.SosyalBilimlerEnstitüsüDergisi, 16(2), 303-324.
Yusof, J. M., Zulkiffli, S. N. A., & Yusof, S. F. P. N. A. (2018). The Relationship between School of Maritime Business and Management, Universiti Malaysia Terengganu, Terengganu, Malaysiaal Politics, Job Satisfaction and Turnover Intention in the Maritime- Related Agencies in the East Coast of Peninsular Malaysia. International Journal of Trend in Scientific Research and Development, 3(1), 1146–1153.