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An Exploratory Study on the Development of Evaluation Factors in Franchise System: Symbiosis Index

The Korean Journal of Franchise Management / The Korean Journal of Franchise Management, (E)2508-4593
2010, v.1 no.1, pp.65-85
https://doi.org/https://doi.org/10.21871/kjfm.2010.1.1.65
Choi, Sung-Sik
Kim, Hong-Seok
Ku, Bon-Hyuk
Lee, Weon-Ho
Na, Hwa-Sook
Han, Kyu-Chul
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Abstract

The key success factors for Franchise Enterprise as a virtual company which is established based on franchise system are the competitiveness of sub-systems in franchise system such as franchisor, franchisee, vendor(supplier), and customer, and to sustain the symbiotic relationship among sub-systems. In this regard, evaluating franchise system is considered to be implemented in different contexts and methods comparing with extant evaluation system in franchise business which is more focused on the relationship between franchisor and franchisee. The flagship role of establishing franchise system is to be franchisor system, however, the symbiotic relationship among other sub-system including franchisee, vendor, and customer leads to successful Franchise Enterprise. The purpose of this study is to research existing evaluation systems for franchise business and to explore the model of evaluating franchise system, what is called, "Symbiosis Index".

keywords
프랜차이즈 시스템, 프랜차이즈 기업, 공생, 공생적 관계, 공생지수

The Korean Journal of Franchise Management