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  • P-ISSN1013-0799
  • E-ISSN2586-2073
  • KCI

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Vol.21 No.3

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An Empirical Study on Web-based Question-Answer Services

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2004, v.21 no.3, pp.83-98
https://doi.org/10.3743/KOSIM.2004.21.3.083


& (2004). An Empirical Study on Web-based Question-Answer Services. Journal of the Korean Society for Information Management, 21(3), 83-98, https://doi.org/10.3743/KOSIM.2004.21.3.083

Abstract

The purpose of this study is to review the characteristics of a web-based question-answer service and to analyze the information needs and use behavior of the service for a more efficient question-answer service plan. On the basis of the findings, this study makes suggestions for the question-answer service in respect of reinforcing the effectiveness of information itself and the efficiency of question-answer services. The speciality, accuracy, and specificity including the variety of themes should be improved for more effective information. Also, interactivity, readiness, and convenience should be improved for a more efficient service.

keywords
Web-based Question-Answer Services, Web Evaluation, Web Information Use Behavior, 지식검색서비스, 지식검색서비스 평가, 이용행태연구, 웹정보이용, 웹서비스, Web-based Question-Answer Services, Web Evaluation, Web Information Use Behavior

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