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Vol.22 No.1
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A Study on the Real Time Digital Information Service

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2005, v.22 no.1, pp.249-265
https://doi.org/10.3743/KOSIM.2005.22.1.249

(2005). A Study on the Real Time Digital Information Service. Journal of the Korean Society for Information Management, 22(1), 249-265, https://doi.org/10.3743/KOSIM.2005.22.1.249
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Abstract

This paper outlines the concept of real time reference service(RTRS). Then, it analyzes real time reference service in the 13 libraries for effective reference service. As a result, the most used software was AOL instant Messenger, followed by Conference Room from WebMaster, and LivePerson. Hours of service was generally same as reference desk hours. The users were Students, faculty, staff, and alumni, This study also demonstrated how the RTRS in LC works. The results showed that real time reference was able to response to patrons quickly for reference questions with interactive method.

keywords
실시간정보서비스, CDRS, 디지털참고서비스, realtime reference service, digital reference service, CDRS, realtime reference service, digital reference service, CDRS

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