바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

Article Contents

Next
e-Submission

Vol.24 No.1
Citation Share

A Study on Method to Renovate Information Service Based on 6 Sigma Technique

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2007, v.24 no.1, pp.5-29
https://doi.org/10.3743/KOSIM.2007.24.1.005


& (2007). A Study on Method to Renovate Information Service Based on 6 Sigma Technique. Journal of the Korean Society for Information Management, 24(1), 5-29, https://doi.org/10.3743/KOSIM.2007.24.1.005
  • Downloaded
  • Viewed
PDF Download

Abstract

With the environmental changes around libraries and information center, they need to develop various management techniques and apply them to library works and services. In this research, a case study was conducted in a special library of IT company. This study was aimed for reducing ineffective components and unnecessary processes in library works and services. This study applied the Six sigma technique to improve the process of purchasing overseas academic and strategic information and users' a degree of satisfaction on information service. Specifically, this study used the five-step DMAIC(Define, Measure, Analyze, Improve, Control) method, mainly used in the manufacturing sector. As a result of this study, we could get epoch-making improvement.

keywords
6시그마, 도서관 경영, 프로세스 개선, 품질관리, 경영관리, TQM, Six sigma, Library management, Process improvement, TQM, Six sigma, Library management, Process improvement

Reference

1.

배영일. (2002). 6시그마 경영의 이해와 실천. 349, 1-26.

2.

석안식. (1998). 6시그마 운동의 성공 요인 : GE 사례. , 896-899.

3.

안병진. (2000). 화이트 칼라 6시그마 경영혁신. , -.

4.

윤재곤. (2006). 6시그마 성공요인과 효익에 관한 연구. 17(4), 97-118.

5.

윤언철. (2003). 6시그마 활용을 통한 인사혁신. 751, 24-25.

6.

윤정훈. (2001). 품질경쟁력 확보를 위한 6시그마 적용의 개선방안. , -.

7.

이윤걸. (2003). 6시그마기법 적용사례연구. , -.

8.

최상기. (1996). 도서관에서의 TQM과 리엔지니어링의 적용에 관한 연구. , 81-84.

9.

최훈성. (2002). 한국 대기업집단 구조조정에 관한 고찰. , -.

10.

Harry. (1988). The Nature of Six Sigma Quality. , -.

11.

Harry, Mikel J. (1997). The Vision of Six Sigma : A Roadmap for Breakthrough. I, -.

12.

Howell, G. (1998). Implementing Lean Construction: Understanding and Action. , -.

13.

Thomas, H. R. (2003). Improving Labor Flow Reliability for Better Productivity as Lean. 129(3), 251-261.

Journal of the Korean Society for Information Management

e-Submission OA Policy