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  • P-ISSN1013-0799
  • E-ISSN2586-2073
  • KCI

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Vol.24 No.1

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A Study on Method to Renovate Information Service Based on 6 Sigma Technique

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2007, v.24 no.1, pp.5-29
https://doi.org/10.3743/KOSIM.2007.24.1.005


& (2007). A Study on Method to Renovate Information Service Based on 6 Sigma Technique. Journal of the Korean Society for Information Management, 24(1), 5-29, https://doi.org/10.3743/KOSIM.2007.24.1.005

Abstract

With the environmental changes around libraries and information center, they need to develop various management techniques and apply them to library works and services. In this research, a case study was conducted in a special library of IT company. This study was aimed for reducing ineffective components and unnecessary processes in library works and services. This study applied the Six sigma technique to improve the process of purchasing overseas academic and strategic information and users' a degree of satisfaction on information service. Specifically, this study used the five-step DMAIC(Define, Measure, Analyze, Improve, Control) method, mainly used in the manufacturing sector. As a result of this study, we could get epoch-making improvement.

keywords
6시그마, 도서관 경영, 프로세스 개선, 품질관리, 경영관리, TQM, Six sigma, Library management, Process improvement, TQM, Six sigma, Library management, Process improvement

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