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  • P-ISSN1013-0799
  • E-ISSN2586-2073
  • KCI

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Vol.24 No.2

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Analysis of the Digital Reference Services in Korean Public Libraries : A Longitudinal Study

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2007, v.24 no.2, pp.105-122
https://doi.org/10.3743/KOSIM.2007.24.2.105

(2007). Analysis of the Digital Reference Services in Korean Public Libraries : A Longitudinal Study. Journal of the Korean Society for Information Management, 24(2), 105-122, https://doi.org/10.3743/KOSIM.2007.24.2.105

Abstract

To understand the present status and the development of the digital reference service in Korean public libraries, a nationwide site observation was attempted in 2007. The collected data was analyzed, then compared with the previous analysis based on a 2003 data. For the 404 sites offering digital reference, operational characteristics, such as access level, service mode, link description, policy, web form, and FAQ, are analyzed. Performance analysis focused on the presence of question posting, volume of usage, response rate, and types of the questions, for the data collected for 15 days through question and answer transcript recording. Results reveal findings on the present situation as well as changes over 4 years.Related problems are identified. The conclusion includes suggestions for improving digital reference service.

keywords
digital reference service, public libraries, offering characteristics, use analysis, 디지털참고봉사, 공공도서관, 제공 현황, 이용 분석., digital reference service, public libraries, offering characteristics, use analysis

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