Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea

장혜란; 이경숙

doi:10.3743/KOSIM.2014.31.4.007

P-ISSN1013-0799
E-ISSN2586-2073
KCI

Home

OA Policy

Article Contents

e-Submission

Vol.31 No.4

Citation Share

Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073

2014, v.31 no.4, pp.7-28

https://doi.org/10.3743/KOSIM.2014.31.4.007

& (2014). Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea. Journal of the Korean Society for Information Management, 31(4), 7-28, https://doi.org/10.3743/KOSIM.2014.31.4.007

copy

Abstract

This study analyses the questions addressed to the collaborative digital reference service run by the National Library of Korea. The data consist of 661 question entries to the 'Ask a Librarian' service during first 6 months in 2014. Each entry includes average 1.17 questions, and 77.82% of the total questions are real reference in nature. Questions are analyzed by classification division, context of the questioner, desired end product, activities of librarians, and the resources used to respond them. Each category is subdivided and analyzed in detail. Results revealed interesting findings and problems, and suggestions for further endeavor are provided.

keywords: 협동 디지털참고서비스, 질문분석, 질문유형, 사서에게 물어보세요, collaborative digital reference service, question analysis, question types, Ask-a-Librarian

Reference

국립중앙도서관. 국립중앙도서관 연보.

국립중앙도서관. (2011). 사서에게 물어보세요 운영매뉴얼 : 협력형 온라인 지식정보서비스:국립중앙도서관.

남태우. (2008). 국내 협력형 온라인 지식정보서비스 활성화 및 실시간서비스 운영방안 연구. 문화체육관광부.

박희진. (2013). 내용분석을 통한 대학도서관 디지털 참고정보서비스(전자게시판) 활성화에 관한 연구. 정보관리학회지, 30(4), 175-193. http://dx.doi.org/10.3743/KOSIM.2013.30.4.175.

10.

배순자. (2011). 국내 협력형디지털정보봉사의 효율적 실행을 위한 CDRS의 사례연구. 한국문헌정보학회지, 45(1), 11-27. http://dx.doi.org/10.4275/KSLIS.2011.45.1.011.

11.

유재옥. (2000). 대학도서관의 웹기반 전자참고정보 서비스에 관한 연구. 한국정보관리학회지, 17(4), 171-186.

12.

장혜란. (2003). 공공도서관의 디지털참고봉사 이용 분석. 사회과학연구, 17, 1-13.

13.

장혜란. (2003). 대학도서관의 디지털참고봉사 제공 및 이용분석. 정보관리학회지, 20(4), 49-66. http://dx.doi.org/10.3743/KOSIM.2003.20.4.049.

14.

장혜란. (2004). 디지털 참고봉사의 이용활성화 방안. 한국도서관·정보학회지, 35(4), 215-228.

15.

정경희. (2006). 국가기록원 인터넷 게시판 이용자의 정보이용행태 분석. 한국도서관·정보학회지, 37(1), 283-303.

16.

한국인터넷진흥원. (2013). 2013년 인터넷이용실태조사. 한국인터넷진흥원.

17.

ALA. (2008). Definitions of reference. www.ala.org/rusa/resources/guidelines/definitionsreference.

18.

Association of Research Libraries. (2010). ARL statistics questionnaire, 2009-10 instructions for completing the questionnaire. http://www.libqual.org/documents/admin/10instruct.pdf.

19.

Bradford, J. T.. (2005). Reference service in the digital age : An analysis of sources used to answer reference questions. Journal of Academic Librarianship, 31(3), 263-272.

20.

Carter, D.. (2000). Unobtrusive data analysis of digital reference question and service at the Internet Public Library: An exploratory study. Library Trends, (49), 251-265.

21.

장혜란. (2007). 우리나라 공공도서관의 디지털참고봉사에 대한 종단적 분석. 정보관리학회지, 24(2), 105-122.

22.

Duff, W. M.. (2001). A virtual expression of need : An analysis of e-mail reference questions. The American Archivist, 64(1), 43-60.

23.

Garnsey, B. A.. (2000). Electronic mail reference services in the public library. Reference and User Services Quarterly, 39(3), 245-254.

24.

Grogan, D.. (1992). Practical reference work:Clive Bingley.

25.

Gross, M.. (1995). The imposed-query. RQ, 35(2), 236-243.

26.

Jahoda, G.. (1980). The librarian and reference queries : A systematic approach:Academic Press.

27.

Katz, W.. (1969). Introduction to reference work : Vol 2. Reference services:McGraw-Hill.

28.

Lehnert, W. G.. (1978). The process of question answering: A computer simulation of cognition:Lawrence Erlbaum Accociates, Inc.

29.

Moeller, S. E.. (2003). Ask-A-librarian : An analysis of an e-mail reference service at a large academic library. Internet Reference Services Quarterly, 8(3), 47-62.

30.

Numminen, P.. (2009). Question types in public libraries' digital reference service in Finland : Comparing 1999 and 2006. Journal of the American Society for Information Science and Technology, 60(6), 1249-1257.

31.

Pomerantz, J.. (2003). Question taxonomies for digital reference.

32.

Radford, M. L.. (2011). "Are we getting warmer?" : Query clarification in live chat virtual reference. Reference & User Services Quarterly, 50(3), 259-279.

33.

Schwartz. J.. (2003). Toward a typology of e-mail reference questions. Internet Reference Services Quarterly, 8(3), 1-16.

34.

Sears, J.. (2001). Chat reference service : An analysis of one semester's data. Science and Technology Librarianship, 32, 200-206.

35.

Smyth, J.. (2003). Virtual reference transcript analysis. Searcher, 11(3), 26-30.

36.

Warner, D. G.. (2001). A new classification for reference statistics. Reference & User Services Quarterly, 41(1), 51-55.

37.

Westbrook. L.. (2009). Unanswerable questions at the IPL : User expectations of e-mail reference. The Journal of Documentation, 65(3), 367-395.

바로가기메뉴

Article Contents

Vol.31 No.4

Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea

Abstract

Reference

Journal of the Korean Society for Information Management