Research on Development of Social Value Evaluation Indicators for Public Libraries

본 연구에서는 도서관의 사회적 가치를 평가할 수 있는 평가지표를 개발하고자 하였으며, 이를 위해 1차적으로 도서관의 가치에 대해 연구한 60여 개의 국내․외 논문들을 총체적으로 분석하여 예비 평가지표를 도출하였다. 도출한 예비 평가지표를 토대로 11명의 전문가를 선정하여 3차에 걸친 델파이조사를 실시하여 최종평가지표를 개발하였다. 최종평가지표는 공공도서관의 사회적 가치를 크게 지역 사회 개발, 지역 사회의 연계, 지역 주민의 삶의 질 향상, 지역 주민의 평등화, 지역 사회에 필요한 정보제공서비스 등의 5가지 평가영역과, 13개 평가항목, 64개 평가지표로 구성된다. 향후에는 이를 기반으로 공공도서관의 사회적 가치를 측정하는 연구가 수행되어야 할 것으로 보인다.

keywords: value, library value, social value, evaluation indicator, library evaluation indicator, 가치, 도서관 가치, 사회적 가치, 평가지표, 도서관 평가지표

Abstract

The purpose of this research is to develop evaluation indicators for evaluating the social value of libraries and, for this, first of all, preliminary evaluation indicators were derived by analyzing comprehensively about 60 domestic and overseas papers which researched on the value of libraries. On the basis of the derived preliminary evaluation indicators, 11 experts were selected and the final evaluation indicators were developed by conducting Delphi survey three times. The final evaluation indicators are composed of five evaluation areas, which are the divided areas of the social value of libraries, such as the development of local communities, the linkage of local communities, the improvement of local residents’ life quality, the equalization of local residents, and the information services necessary for local communities, 13 evaluation items, and 64 evaluation indicators. In the future, it seems that researches to measure the social value of libraries based on this will have to be conducted.

keywords: value, library value, social value, evaluation indicator, library evaluation indicator, 가치, 도서관 가치, 사회적 가치, 평가지표, 도서관 평가지표

참고문헌

강용주. (2008). 델파이 기법의 이해와 적용사례. 한국장애인고용공단 고용개발원.

강황선. (2010). 공공부문 자원봉사활동의 성과 측정에 관한 연구. 한국사회와 행정연구, 21(1), 173-198.

김순양. (2008). 사회적 기업에 대한 성과평가 지표의 개발 및 적용. 지방정부연구, 12(1), 31-59.

김진선. (2015). 대학도서관 온라인 주제가이드 개발 가이드라인 연구.

노승용. (2006). 델파이 기법(Delphi Technique): 전문적 통찰로 미래예측하기. 국토, 299, 53-62.

문철우. (2011). 사회적 가치 측정 도구를 활용한 사회적기업의 자본투자 활성화 방안 연구. 한국사회적기업진흥원.

안진성. (2011). 델파이 기법(Delphi)과 계층적 의사결정방법(AHP)의 적용을 통한 전통정원의 보존상태 평가지표 개발.

이민홍. (2011). 부산광역시 고령친화도 평가 연구. 부산복지개발원.

이란희. (2014). 자원봉사활동의 ‘사회적 영향력평가’를 위한 모델 구축. 한국지방자치학회보, 26(4), 219-243. http://dx.doi.org/10.21026/jlgs.2014.26.4.219.

10.

이종성. (2001). 델파이방법:교육과학사.

11.

조영복. (2013). 사회적기업의 사회적 가치 측정을 위한 지표개발에 관한 연구. 사회적기업연구, 6(1), 51-82.

12.

정군오. (2004). 전자정부 서비스의 사회적 가치측정에 관한 연구. 정보통신부.

13.

조윤정. (2014). 유서비스 사회적가치 측정을 위한 평가모델.

14.

차미경. (2003). 공공도서관의 지역사회에 대한 영향력 평가 지표 개발에 관한 연구. 한국문헌정보학회지, 37(4), 311-328.

15.

Sungmi Cha. (2010). (A)Means-end chain approach to identifying foreign consumer value structure for Korean restaurants.

16.

천예지. (2010). 경쟁력 강화를 위한 한국형 공공도서관 역할 연구. 도서관연구소 웹진, 49, -.

17.

최성환. (2001). 이용자 학술지원을 위한 지식관리시스템 구축에 관한 연구 (43-48). 제8회 한국정보관리학회 학술대회 논문집.

18.

최영문. (2012). 기업의 사회적 책임원가와 기업가치 관계 연구. 회계연구, 17(1), 1-22.

19.

표순희. (2014). 공공도서관 이용자의 혜택 측정에 관한 연구. 한국문헌정보학회지, 48(2), 307-329. http://dx.doi.org/10.4275/KSLIS.2014.48.2.307.

20.

한국노인종합복지관협회. (2009). Community Impact사업 노인자원봉사활동을 통한 사회자본의 인지적 형성과 의료비절감 효과에 관한 연구. 한국노인종합복지관협회.

21.

한국자원봉사문화. (2013). 자원봉사활동의 사회적영향력 측정지표 개발 연구. 서울시자원봉사센터.

22.

Svanhild Aabø. (2010). How do public libraries function as meeting places?. Library & Information Science Research, 32(1), 16-26. http://dx.doi.org/10.1016/j.lisr.2009.07.008.

23.

Abels, E. G.. (2004). Identifying and communicating the contributions of library and information services in hospitals and academic health sciences centers. Journal of the Medical Library Association, 92(1), 46-.

24.

Ash, V.. (2009). Every child ready to read@ your library. Children and Libraries, 7(1), 3-7.

25.

Barrett, L.. (2010). Effective school libraries: evidence of impact on student achievement. School Librarian, 58(3), 136-140.

26.

Barron, D. D.. (2005). The economic impact of public libraries on South Carolina. University of South Carolina.

27.

Bawden, D.. (2009). Understanding our value: Assessing the nature of the impact of library services. Library and Information Research, 33(105), 62-89.

28.

Baykan, M.. (2006). Maryland's successful campaign to increase library funding. Computers in Libraries, 26(8), 16-19.

29.

Becker, S.. (2010). Opportunity for all: How the American public benefits from internet access at US libraries:Institute of Museum and Library Services.

30.

Berk & Associates. (2005). The Seattle public library central library: Economic benefits assessment: The transformative power of a library to redefine learning, community, and economic development:The Firm.

31.

John Carlo Bertot. (2006). Public access computing and Internet access in public libraries: The role of public libraries in e-government and emergency situations. First Monday, 11(9), -. http://dx.doi.org/10.5210/fm.v11i9.1392.

32.

Alison Brettle. (2011). Evaluating clinical librarian services: a systematic review. Health Information & Libraries Journal, 28(1), 3-22. http://dx.doi.org/10.1111/j.1471-1842.2010.00925.x.

33.

Brudney, Jeffrey L.. (2012). The volunteer management handbook: Leadership strategies for success:John Wiley & Sons.

34.

Burdge, R. J.. (1996). Social impact assessment: A contribution to the state of the art series. Impact Assessment, 14(1), 59-86.

35.

Joanne G. Carman. (2008). Nonprofits and evaluation: Empirical evidence from the field. New Directions for Evaluation, 2008(119), 51-71. http://dx.doi.org/10.1002/ev.268.

36.

Carnegie-Mellon University Center for Economic Development. (2006). Community impact and benefits:Carnegie Mellon University Center for Economic Development.

37.

Casner-Lotto, J.. (2006). Are they really ready to work? Employers' perspectives on the basic knowledge and applied skills of new entrants to the 21st century US workforce. http://files.eric.ed.gov/fulltext/ED519465.pdf.

38.

Celano, D.. (2001). The role of public libraries in children’s literacy development:Pennsylvania Library Association.

39.

Centre for Good Governance. (2006). A comprehensive guide for social assessment. http://unpan1.un.org/intradoc/groups/public/documents/cgg/unpan026197.pdf.

40.

Collier, J.. (2007). School librarians rock! librarians' powerful impact on literacy development: Reflections of teacher candidates. Ohio Media Spectrum, 59(1), 29-36.

41.

Cosslett, C.. (2004). Assessing the social effects of conservation on neighbouring communities: Guidelines for department of conservation staff. http://www.doc.govt.nz/documents/science-and-technical/docts29.pdf.

42.

Cram, J.. (1999). Six impossible things before breakfast: A multidimensional approach to measuring the value of libraries (27-31). 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services.

43.

Diamant-Cohen, B.. (2007). First day of class: The public library's role in “school readiness”. Children & Libraries, 5(1), 40-48.

44.

Diamond, D.. (2010). The economic value of the free library in Philadelphia. https://libwww.freelibrary.org/assets/pdf/about/fels-report.pdf.

45.

Economics, N. S.. (2008). The economic contribution of Wisconsin public libraries to the economy of Wisconsin. https://dpi.wi.gov/sites/default/files/imce/pld/pdf/wilibraryimpact.pdf.

46.

Ewbank, A. D.. (2011). Values-oriented factors leading to retention of school librarian positions: A school district case study. School Library Media Research, 14, -.

47.

Leslie Fitch. (1998). Dividends: the value of public libraries in Canada. The Bottom Line, 11(4), 158-179. http://dx.doi.org/10.1108/08880459810242399.

48.

Folio. (2009). Maximising the impact of your service (Maxim). http://foliomaxim.pbworks.com/w/page/6853635/FrontPage.

49.

Bruce T Fraser. (2002). Describing the economic impacts and benefits of Florida public libraries: Findings and methodological applications for future work. Library & Information Science Research, 24(3), 211-233. http://dx.doi.org/10.1016/S0740-8188(02)00123-8.

50.

Gair, Cynthia. (2009). SROI act II: A call to action for next generation SROI. https://ccednet-rcdec.ca/files/ccednet/pdfs/2009-REDF_SROI_Act2.pdf.

51.

Gauder, B.. (2011). Perceptions of libraries, 2010: Context and community. http://files.eric.ed.gov/fulltext/ED532601.pdf.

52.

Greene, E.. (1991). Books, babies, and libraries: Serving infants, toddlers, their parents & caregivers:American Library Association.

53.

David W. Harless. (1999). Using the Contingent Valuation Method to Measure Patron Benefits of Reference Desk Service in an Academic Library. College & Research Libraries, 60(1), 56-69. http://dx.doi.org/10.5860/crl.60.1.56.

54.

Emma Hayes. (2016). Leisure role of public libraries user views. Journal of Librarianship and Information Science, 37(3), 131-139. http://dx.doi.org/10.1177/0961000605057480.

55.

Immroth, B. F.. (1995). Achieving school readiness: Public libraries and national education goal no. 1: with a “Prototype of public library services for young children and their families”:ALA.

56.

Jokitalo, P.. (2010). Users consider library services increasingly important. Scandinavian Public Library Quarterly, 43(3), 10-.

57.

Young Man Ko. (2012). An economic valuation study of public libraries in Korea. Library & Information Science Research, 34(2), 117-124. http://dx.doi.org/10.1016/j.lisr.2011.11.005.

58.

Krueger, K. S.. (2008). A case study of a rural Iowa school preparing to meet new state guidelines for school libraries.

59.

Lance, K. C.. (2001). Proof of the power: Recent research on the impact of school library media programs on the academic achievement of US public school students. http://files.eric.ed.gov/fulltext/ED456861.pdf.

60.

Lance, K. C.. (2012). Change in school librarian staffing linked with change in CSAP reading performance, 2005 to 2011. http://files.eric.ed.gov/fulltext/ED572250.pdf.

61.

Lance, K. C.. (2008). The link between public libraries and early reading success. School Library Journal, 54(9), 44-47.

62.

Lance, K. C.. (2005). Powerful libraries make powerful learners:Illinois School Library Media Association.

63.

Lawshe, C. H.. (1975). A quantitative approach to content validity. Personnel Psychology, 28(4), 563-575.

64.

Leckie, G. J.. (2002). The public place of central libraries: Findings from Toronto and Vancouver. The Library Quarterly, 72(3), 326-372.

65.

Lockyer, S.. (2006). Value and impact measurement programme: report for WGPI, SCONUL. http://www.lboro.ac.uk/microsites/infosci/lisu/downloads/vamp_final_report.pdf.

66.

MacGillivray, L.. (2010). Libraries, churches, and schools: The literate lives of mothers and children in a homeless shelter. Urban Education, 45(2), 221-245.

67.

Manjarrez, C. A.. (2007). Making cities stronger: Public library contributions to local economic development. http://webarchive.urban.org/UploadedPDF/1001075_stronger_cities.pdf.

68.

Markless, S.. (2006). Evaluating the impact of your library:Facet Publishing.

69.

McDavid, J. C.. (2006). Program evaluation and performance measurement: An introduction to practice:Sage.

70.

Mckinsey. (2016). Social impact assessment portal. http://mckinseyonsociety.com/social-impact-assessment/.

71.

Sarah McNicol. (2005). The challenges of strategic planning in academic libraries. New Library World, 106(11/12), 496-509. http://dx.doi.org/10.1108/03074800510634982.

72.

Newcomer, Kathryn E.. (2004). Handbook of practical program evaluation:John Wiley & Sons.

73.

Norbert Lossau. (2006). Impact measures for libraries and information services. Library Hi Tech, 24(4), 547-562. http://dx.doi.org/10.1108/07378830610715419.

74.

Rupp, R.. (2009). What's the big idea? Science and math at the library for preschoolers and kindergarteners. Children & Libraries, 7(3), 27-31.

75.

Rutman, L.. (1984). Evaluation research methods: A basic guide:Sage.

76.

Sawyer, R.. (1996). The economic and job creation benefits of Ontario public libraries. The Bottom Line, 9(4), 14-26.

77.

Schwindt, M.. (2010). Preschool story time: Fun and learning in the school library. School Library Monthly, 26(6), 14-15.

78.

Scriven, M.. (1991). Evaluation Thesaurus:Sage Publications.

79.

Skurla, J.. (2011). Minnesota public libraries' return on investment. http://melsa.org/melsa/assets/File/Library_final.pdf.

80.

Tenopir, C.. (2012). UK scholarly reading and the value of library resources: Summary results of the study conducted Spring 2011. https://www.jisc-collections.ac.uk/Documents/Reports/UK%20Scholarly%20Reading%20and%20the%20Value%20of%20Library%20Resources%20Final%20Report.pdf.

81.

UNEP. (2002). UNDP Human development report. http://hdr.undp.org/sites/default/files/reports/263/hdr_2002_en_complete.pdf.

82.

Urquhart, C.. (1995). The value to clinical decision making of information supplied. British Library Research and Development Department.

바로가기메뉴

논문 상세

Vol.34 No.2

공공도서관의 사회적 가치 평가지표 개발에 관한 연구

Research on Development of Social Value Evaluation Indicators for Public Libraries

초록

Abstract

참고문헌

정보관리학회지