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Vol.34 No.3
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The Effects of College Students' Library Satisfaction on College Life Satisfaction

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2017, v.34 no.3, pp.67-87
https://doi.org/10.3743/KOSIM.2017.34.3.067


& (2017). The Effects of College Students' Library Satisfaction on College Life Satisfaction. Journal of the Korean Society for Information Management, 34(3), 67-87, https://doi.org/10.3743/KOSIM.2017.34.3.067
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Abstract

This study aims to investigate the effects of college students’ library satisfaction on college life satisfaction. In order to test this relationship, two surveys were conducted involving 360 college students at two universities in Seoul. The results of the first survey show that after controlling for the educational service satisfaction and facilities satisfaction, there is a significant influence of college students’ library satisfaction on college life satisfaction. The second study added variables for the three components of library service quality (librarian service quality, library resources and service quality, and library facilities and environmental quality). The results of the second survey show that there is a significant influence of library service quality on college library satisfaction, and again a significant influence of college students’ library satisfaction on college life satisfaction. Moreover, the results of two group analysis show that the influence of college library satisfaction on college life satisfaction is stronger in high usage group than low usage group. The theoretical and practical implications of this study are discussed.

keywords
college library satisfaction, college life satisfaction, service quality, 대학 도서관 만족도, 대학 생활 만족도, 서비스 품질

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