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ISSN : 1013-0799

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Vol.41 No.3

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The Usability Evaluation of Kiosks for Individuals with Low Vision

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2024, v.41 no.3, pp.331-358
https://doi.org/10.3743/KOSIM.2024.41.3.331
Kyounghoon Kim (Kyungpook National University)
Yumi Kim (Kyungpook National University)
Sumin Baeck (Sogang University)
Jeong Hyeun Ko (Kyungpook National University)
Kim, K., Kim, Y., Baeck, S., & Ko, J. H. (2024). The Usability Evaluation of Kiosks for Individuals with Low Vision. Journal of the Korean Society for Information Management, 41(3), 331-358, https://doi.org/10.3743/KOSIM.2024.41.3.331

Abstract

In the rapid digital transformation era, kiosks have become a common element in daily life. However, their widespread deployment has introduced new challenges for socially marginalized groups, including individuals with disabilities and the elderly. This study aims to evaluate the usability of kiosks for individuals with low vision and propose improvement strategies. The study was conducted with eight low-vision university students from A University in Gyeongsangbuk-do and four non-disabled university students from Daegu. Usability was assessed through experiments involving a self-service certificate issuance kiosk and a fast-food restaurant kiosk, using Jakob Nielsen’s five usability evaluation criteria: learnability, efficiency, memorability, error prevention, and satisfaction. The results revealed that individuals with low vision faced significant difficulties with small text size, low contrast, no physical buttons, and lack of screen zoom functionality. To address these issues, the study recommends enhancements such as increasing text size and contrast, incorporating physical buttons, adding zoom functionality, ensuring consistent UI design, and providing auditory feedback. This study provides foundational data for enhancing information accessibility for individuals with low vision. It offers critical insights into kiosk design and policy recommendations, thereby contributing to the mitigation of the digital divide.

keywords
individuals with low vision, kiosk, usability evaluation, UI design improvement, digital inclusion, digital inequality
Submission Date
2024-08-21
Revised Date
2024-09-04
Accepted Date
2024-09-06

Journal of the Korean Society for Information Management

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