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A Study on the Promotion of Specialty Store of Fresh Foods - Focused on Chonggak' House Vegetables Store -

The Korean Journal of Franchise Management / The Korean Journal of Franchise Management, (E)2508-4593
2011, v.2 no.1, pp.100-118
https://doi.org/https://doi.org/10.21871/kjfm.2011.2.1.100
Lee, Young-Suk
Yoon, Nam Soo

Abstract

Since 1990, income has been grown rapidly in Korea. Thus, concerns of environmental pollution and health have been increased among Korea's consumers. As a result of this concern, demand for safe food and agricultural products has been growing in Korea. Recently, purchasing patterns of Korea's consumers have been changed as Korea's society has changed to an aging society, growth of unmarried person, and low birthrate. Korea's consumers prefer to buy only volume that they need. Thus, the volume of agricultural products that they purchase became small. Therefore, retailers should reflect such needs of consumers to their business. The purpose of this study is to build up new strategies in order to make a high profit through customer's satisfaction when selling agricultural products. Using literature review, this study has drawn results. The results of this study is that retailers should lay products with brand in their store and establish trust with customers in oder to make loyal customers. In addition, retailers should prepare individual package of agricultural products for sales of a small volume to keep pace with social changes.

keywords
농수산물 유통, 구매행동, 고객서비스

The Korean Journal of Franchise Management