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Vol.26 No.3
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A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2009, v.26 no.3, pp.69-87
https://doi.org/10.3743/KOSIM.2009.26.3.069


& (2009). A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation. Journal of the Korean Society for Information Management, 26(3), 69-87, https://doi.org/10.3743/KOSIM.2009.26.3.069
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Abstract

By exploring plausible relations between factors of service quality and user satisfaction, this study has derived significant determinants of user satisfaction. Based on the analytical findings, this study suggested practical measures to enhance user satisfaction of special libraries. If we determine the priority order of three dimensions of service quality depending on specialized areas of special libraries, and revise the items of higher correlations with user satisfaction, then we could effectively and efficiently level up user satisfaction of special libraries.

keywords
special library, library service quality evaluation, user satisfaction, major field, special library, library service quality evaluation, user satisfaction, major field, 전문도서관, 서비스 품질 평가, 이용자 만족도, 전공분야

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