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  • P-ISSN1013-0799
  • E-ISSN2586-2073
  • KCI

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Vol.34 No.2

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The Relationship between Relational Benefits and Library Trust & Perceptions of Public Libraries

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073
2017, v.34 no.2, pp.115-135
https://doi.org/10.3743/KOSIM.2017.34.2.115


& (2017). The Relationship between Relational Benefits and Library Trust & Perceptions of Public Libraries. Journal of the Korean Society for Information Management, 34(2), 115-135, https://doi.org/10.3743/KOSIM.2017.34.2.115

Abstract

Many for-profit and not-for-profit organizations’ service provider can affect customers’ perceptions of the organization based on the relationship between the customers and the organizations. This study aims to identify the relational benefits in libraries, and analyze the relationship between relational benefits and library trust and perception using a questionnaire. As a result, public library customers realize relational benefits with librarians. And these relational benefits affect library trust and perception. This study is meaningful in that it focuses on the relationships in libraries for the first time, which can contribute to the positive perceptions of customer-librarian relations.

keywords
relational benefit, library trust, librarian trust, library perception, library satisfaction, 관계 혜택, 도서관 신뢰, 사서 신뢰, 도서관 인식, 도서관 만족도

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