A Study on the Utilization of Business Intelligence and Dashboard in Academic Libraries

업무지능(Business Intelligence)은 이해관계자들이 경영 의사결정을 내리는데 활용되고 있다. 대시보드(Dashboard)는 데이터, 정보 또는 지식을 한 눈에 이해할 수 있도록 가시화해 줌으로써 업무지능을 지원해 주고 있다. 본 연구에서는 미국 ARL 소속 대학도서관의 웹사이트에서 도서관의 성과와 가치에 관한 정보공개 현황을 살펴보았다. 그리고 국외 대학도서관의 웹사이트에서 업무지능과 대시보드의 적용 사례를 분석하였다. 이를 통해 국내 대학도서관의 웹사이트에서 업무지능과 대시보드 정보시스템의 구축 및 활용을 제안하였다. 본 연구의 결과는 국내 대학도서관이 웹사이트를 통해 이해관계자들에게 도서관의 성과와 가치를 효율적으로 전달하고 의사소통의 도구로서 업무지능과 대시보드를 활용하기 위한 기초자료가 될 수 있을 것이다.

keywords: 업무지능, 대시보드, 서비스 기준, 핵심성과지표, 성과측정지표, business intelligence, dashboard, service standards, key performance indicators, performance indicatiors, business intelligence, dashboard, service standards, key performance indicators, performance indicatiors

Abstract

Business Intelligence(BI) is being used by the individuals who make decisions for management. Dashboard supports business intelligence by visualizing data, information, and knowledge so that they can be grasped at a glance. In this study, applications of dashboard were analyzed in the ARL libraries websites. Furthermore, the study suggested methods to establish and use the information system of the business intelligence and dashboard on the academic library websites in Korea. The findings of this study are expected to serve as the basic data to utilize the business intelligence and dashboard as a tool with which Korean academic libraries can demonstrate their value to the stakeholders in the academic community.

keywords: 업무지능, 대시보드, 서비스 기준, 핵심성과지표, 성과측정지표, business intelligence, dashboard, service standards, key performance indicators, performance indicatiors, business intelligence, dashboard, service standards, key performance indicators, performance indicatiors

참고문헌

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논문 상세

Vol.28 No.1

대학도서관에서 업무지능과 대시보드의 활용방안에 관한 연구

A Study on the Utilization of Business Intelligence and Dashboard in Academic Libraries

초록

Abstract

참고문헌

정보관리학회지