ISSN : 1229-8778
This study focuses on consumers' brand devotion, which presents the ultimate stage of consumer-brand relationships. The researcher aimed to investigate the antecedents of brand devotion, such as consumers' knowledge, perceived quality, and self-expressiveness of the brand, and their influences on the affectional and behavioral brand devotion. It was found that consumers' knowledge level about a brand has effects on his/her rational and emotional values on the brand, which sequentially influence affectional devotion, and hence behavioral devotion to the brand. It is expected that the findings of the research contribute to develop theories on brand loyalty and consumer-brand relationship, and to provide valuable implications to brand managers.
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