바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

Consumers' Personality Traits and Responses to Mobile Advertising: Moderating Effects of The Perceived Utility

Abstract

In mobile advertising based on smart-media, consumer's choice has been more strongly addressed than direct responses to advertising because mobile ads require active participation to consumers with two-way communication. This study aims to examine the effect of personality traits on the SMART mobile advertising. Also, this paper assumes that the perceived utility has a moderating effect on relationships between personality traits and responses to advertising. Using data collected from students at Korean Universities, the proposed hypotheses receive support in that two traits (agreeableness and openness to experience) are strongly associated with credibility and attitude toward mobile ads. Interestingly, results also show that a trait (conscientiousness) is related to the ad credibility through motivational contingent on different levels of perceived utilities. In same vein, agreeableness is associated with the attitude toward mobile ads via the perceived utilities. Theoretical implications to the personality traits literature are discussed along with practical suggestions to manager that are responsible for advertising and marketing.

keywords
mobile advertising, personality traits, perceived utility, responses to advertising

Reference

1.

광고계동향 (2011). 스마트미디어 시대, 스마트광고. 광고계동향, 3월호, 26-29.

2.

김상훈․한영주 (2012). 스마트폰에서 구현되는 모바일광고의 수용자 태도에 관한 연구: PC에서 구형되는 웹 광고와의 비교연구를 중심으로. 광고학연구, 23(1), 253- 279.

3.

양병화 (2005). 모바일광고의 태도효과 모델 연구. 광고연구, 69, 139-163.

4.

양영종 (2009). 모바일광고의 효과과정에 관한 연구.

5.

이경렬 (2009). SMS기반의 모바일광고의 정보처리과정에 관한 규범적 모델의 개발에 관한 연구. 광고학연구, 20(6), 183-203.

6.

최인규․한상필 (2008). 모바일광고 회피 행동에 영향을 미치는 요인에 관한 연구. 한국심리학회: 소비자․광고, 9(3), 523-547.

7.

통신연합 (2012). 국내 모바일 광고시장 흐름과 전망. 통신연합, 59, 63-73.

8.

Alsajjan, B. A. (2010). How the big five personality dimensions influence customers trust in UK cellular providers? International Journal of Global Business, 3(1), 102-116.

9.

Bamba, F., & Barnes, S. J. (2007). SMS advertising, permission and the consumer: A study. Business Process Management Journal, 13(6), 815-829.

10.

Barrick, M. R., & Mount, M. K. (1991). The big five personality dimensions and job performance: A meta-analysis. Personnel Psychology, 44, 1-26.

11.

Barrick, M. R., Stewart, G. L., & Piotrowski, M. (2002). Personality and job performance: Test of the mediating effects of motivation among sales representatives. Journal of Applied Psychology, 87, 43-51.

12.

Boksberger, P. E., & Melsen, L. (2011). Perceived value: A critical examination of definitions, concepts and measures for the service industry. Journal of Services Marketing, 25(3). 229-240.

13.

Bove, L., & Mitzifiris, B., (2007). Personality traits and the process of store loyalty in a transactional prone context. Journal of Services Marketing, 21(7), 507-519.

14.

Caprara, G. V., Barbaranelli, C., Borgogni, L., & Perugini, M. (1993). The big five questionnaire: A new questionnaire for the measurement of the five-factor model. Personality and Individual Differences, 15, 281- 288.

15.

Costa, P. T. Jr., & McCrae, R. R. (1992). Revised NEO personality inventory and NEO five-factor inventory professional manual, Odessa, FL: Psychological Assessment Resources.

16.

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. Management Information Systems Quarterly, 13(3), 319-340.

17.

Ducoffe, R. H. (1996). Advertising value and advertising on the Web. Journal of Advertising Research, 36(5), 21-35.

18.

Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51(2), 11-27.

19.

Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(3), 39-55.

20.

Furnham, A. (2008). Relationship among four big five measures of different length. Psychological Reports, 102(1), 312-316.

21.

Goldberg, L. R. (1992). The development of markers for the big-five factor structure. Psychological Assessment, 4(1), 26-42.

22.

Hurley, R. F. (1998). Customer service behavior in retail settings: A study of the effect of service provider personality. Journal of the Academy of Marketing Science, 26(2), 115-127.

23.

Kanfer, R. (1990). Motivation theory and industrial and organizational psychology. in Handbook of Industrial and Organizational Psychology, Vol. I, Marvin D. Dunnette and Leaetta M. Hough, eds., Palo Alto, CA: Consulting Psychologists Press, 75-105.

24.

Kanfer, R., & Heggestad, E. D. (1997). Motivational traits and skill: A person-centered approach to work motivation. Research in Organizational Behavior, 19, 1-56.

25.

Katz, K. L., Larson, B. M., & Larson, R. C. (1991). Prescription for the waiting-in-line blues: Entertain, enlighten, and engage, Sloan Management Review, 32(Winter), 44-54.

26.

Khurana, A., & Chaudhary, V. (2010). Customers' attitudes towards mobile messaging technology in prompting CRM: A study. The IUP Journal of Management Research, 9(6), 20-28.

27.

Kolsaker, A., & Drakatos, N. (2009). Mobile advertising: The influence of emotional attachment to mobile devices on consumer receptiveness. Journal of Marketing Communications, 15(4), 267-280.

28.

Larsen, V., Wright, N. D., & Goodman, J. (2011). Equity versus utility: The moderating effect of acquaintance. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 24(1), 27-41.

29.

Martín Ruiz, D., Gremler, D. D., Washburn, J. H., & Cepeda Carrión, G. (2008). Service value revisited: Specifying a higher-order, formative measure. Journal of Business Research, 61(12), 1278-1291.

30.

MacKenzie, S. B., & Lutz, R. J. (1989). An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context. Journal of Marketing, 53(2), 48-65.

31.

McCrae, R. R., & Costa, P. T. Jr. (1987). Validation of the five-factor model of personality across instruments and observers. Journal of Personality and Social Psychology, 52(1), 81-90.

32.

McCrae, R. R., & Costa, P. T. Jr. (2007). Brief versions of the NEO-PI-3. Journal of Individual Differences, 28(3), 116-128.

33.

McShane, S. L., & Von Glinow, M. A. (2000). Organizational Behavior, NY: McGraw-Hill Co.

34.

Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.

35.

Moskowitz, D. S., & Côté, S. (1995). Do interpersonal traits predict affect? A comparison of three models. Journal of Personality and Social Psychology, 69(5), 915-924.

36.

Mowen, J. C. (2000). The 3M model of motivation and personality. Boston: Kluwer.

37.

Nielson, C. C. (1998). An empirical examination of the role of ‘closeness’ in industrial buyer-seller relationship. European Journal of Marketing, 32(5/6), 441-463.

38.

Odekerken-Schroder, G., De Wulf., & Schumacher, P. (2003). Strengthening outcomes of retailer-consumer relationships: The dual impact of relationship marketing tactics and consumer personality. Journal of Business Research, 56, 177-190.

39.

Pervin, L. A., John, O. P. (2001). Personality theory and research (8e). NY: John Wiley & Sons Inc.

40.

Porter, C. E. & Donthu, N. (2006). Using the technology acceptance model to explain how attitudes determine internet usage: The role of perceived access barriers and demographics. Journal of Business Research, 59, 999-1007.

41.

Sheth, J. N., & Parvatiyar, A. (1995). Relationship marketing in consumer markets: Antecedents and consequences. Journal of Academy of Marketing Science, 23(4), 255-271.

42.

Shavitt, S., Lowrey, P., & Haefner, J. (1998). Public attitudes toward advertising: More favorable than you might think. Journal of Advertising Research, 38(4), 7-22.

43.

Smutkupt, P., Krairit, D., & Khang, Do Ba. (2011). The impact of permission-based mobile advertising on consumer brand knowledge. International Journal of Mobile Marketing, 6(1), 94-108.

44.

Tamir, M., Robinson, M. D. (2004). Knowing good from bad: The Paradox of Neuroticism, negative affect, and evaluative processing. Journal of Personality and Social Psychology, 87(6), 913-925.

45.

Tezinde, T., Smith, B., & Murphy, J. (2002). Getting permission: Exploring factors affecting permission marketing. Journal of Interactive Marketing, 16(4), 28-36.

46.

Tett, R. P., Jackson, D. N., & Rothstein, M. (1991). Personality measures as predictors of job performance: A meta-analytic review. Personnel Psychology, 44, 703-742.

47.

Thøgersen, J., Juhl H. J., & Poulsen, C. S. (2009). Complaining: A function of attitude, personality, and situation. Psychology & Marketing, 26(8), 760-777.

48.

Todd A. M., & Matzler, K., & Szykman, L. (2008). Empathetic responses to advertising: Testing a network of antecedents and consequences. Marketing Letter, 19, 79-92.

49.

Tsang, M. M., Ho, Shu-Chun, & Liang, Ting-Peng. (2004). Consumer attitudes toward mobile advertising: An empirical study. International Journal of Electronic Commerce, 8(3), 65-78.

50.

Woodruff, R. B. (1997). Customer value: The next source for competitive advantage. Journal of Academy of Marketing Science, 25(2), 139-153.

51.

Vatanparast, R., & Butt, A. H. (2010). An empirical study of factors affecting use of mobile advertising. International Journal of Mobile Marketing, 5(1), 28-40.

52.

Yang, B., Kim, Y., & McFarland R. G. (2011). Individual differences and sales performance: A distal-proximal mediation model of self-efficacy, conscientiousness, and extraversion. Journal of Personal Selling and Sales Management, 31(4), 371-381.

logo