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The effect of chronic/situational regulatory focus and task performance feedback on consumer affect

Abstract

The purpose of this study is to examine which difference there is in consumer affect(dejection & agitation-related affect and the cheerfulness & quiescence-related affect) depending on task performance feedback in success vs. failure, by combining the chronic regulatory focus, which an individual has chronically, with the situational regulatory focus, which can be decided by a momentary goal. As results of the experiment, the main effect of the task performance feedback was indicated in common. The level in dejection-related affect and agitation-related affect was significantly higher in the condition of feedback with failure than the condition of feedback with success. On the other hand, the cheerfulness-related affect and the quiescence-related affect were indicated to be significantly higher in the case of feedback with success than the case of feedback with failure. Also, it could be known that the influence of the situational regulatory focus is functioning more superiorly in the dejection-related affect, and on the other hand, the chronic regulatory focus is functioning more strongly in the agitation-related affect. Through experiment, it was confirmed that even the cheerfulness-related affect was influenced relatively more by the chronic regulatory focus, but that the correlation between these two regulatory focuses has the effect in the quiescence-related affect.

keywords
chronic regulatory focus, situational regulatory focus, performance feedback, consumer affect

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