바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

The Effect of Evaluation Mode on the Purchase Intention of CSR Product

Abstract

This research investigates how evaluation mode (separate vs. joint evaluation) influences consumers’ purchase intentions about a CSR vs. non-CSR product. Participants evaluated a CSR product either when it was presented alone (separate evaluation mode) or when it was presented along with a non-CSR product (joint evaluation mode). They were then divided into high vs. low social responsibility group based on measures of their general social responsibility. Results from experiment indicated that participants with high social responsibility were more willing to purchase a CSR product than those with low social responsibility when it was presented alone, but not when it was presented along with a non-CSR product. When mortality was made salient via priming, however, the difference in purchase intention between high and low social responsibility groups was significant regardless of separate vs. joint evaluation mode. Finally, mediation analyses suggest that these effects were likely to be mediated by participants’ perceptions of price fairness about the product.

keywords
Evaluation Mode, Price Fairness, CSR Product, Mortality Salience

Reference

1.

고애란 & 노지연 (2009). 한국에서의 윤리적 패션 소비자 행동-윤리적 패션 소비에 영향 미치는 요인을 중심으로. 한국의류학회지, 33(12), 1956-1964.

2.

박준우, 김희영, 이선민, 전승우 (2014). 죽음 현저성이 성적소구 광고 효과에 미치는 영향. 소비문화연구, 17, 1-18.

3.

박현정 & 이상환 (2012). 기업의 사회적 책임활동과 공정무역제품 신뢰, 구매의도, 프리미엄가격 지불의도와의 관계. 상품학연구, 30, 103-122.

4.

오종철 (2014). 윤리적 제품 소비에 미치는 소비자 가치요인에 관한 연구: 제품신뢰의 조절효과를 중심으로. 기업경영연구, 54, 1-26.

5.

정임수 (2009). ‘착한 커피’ 1.7배 값에 사 마실 의향 있다. 동아일보

6.

허은정 (2011). 소비자의 윤리적 상품에 대한 태도 및 구매의도의 관련요인 분석. 소비자학연구, 22(2), 89-111.

7.

Aaker, J. L., & Maheswaran, D. (1997). The effect of cultural orientation on persuasion. Journal of Consumer Research, 24(3), 315-328.

8.

Bazerman, M. H., Loewenstein, G. F., & White, S. B. (1992). Reversals of preference in allocation decisions: Judging an alternative versus choosing among alternatives. Administrative Science Quarterly, 220-240.

9.

Becker, E. (1973). The denial of death, New York, The Free Press

10.

Brown, T. J., & Dacin, P. A. (1997). The company and the product: Corporate associations and consumer product responses. The Journal of Marketing, 68-84.

11.

Burke, B. L., Martens, A., & Faucher, E. H. (2010). Two decades of terror management theory: A meta-analysis of mortality salience research. Personality and Social Psychology Review, 14(2), 155-195.

12.

Campbell, M. C. (2007). “Says who?!” How the source of price information and affect influence perceived price (un) fairness. Journal of Marketing Research, 44(2), 261-271.

13.

Cantor, N., & Mischel, W. (1977). Traits as prototypes: Effects on recognition memory. Journal of Personality and Social Psychology, 35(1), 38-48.

14.

Castaldo, S., Perrini, F., Misani, N., & Tencati, A. (2009). The missing link between corporate social responsibility and consumer trust: The case of fair trade products. Journal of Business Ethics, 84(1), 1-15.

15.

Creyer, E. H., & Ross, W. T. (1997). Tradeoffs between price and quality: How a value index affects. Journal of Consumer Affairs, 31(2), 280- 302.

16.

Dahl, D. W., & Lavack, A. M. (1995). Cause-related marketing: Impact of size of corporate donation and size of cause-related promotion on consumer perceptions and participation. In AMA Winter Educators’ Conference Proceedings (Vol. 6, pp. 476-481).

17.

Ellen, P. S., Mohr, L. A., & Webb, D. J. (2000). Charitable programs and the retailer: do they mix?. Journal of Retailing, 76(3), 393-406.

18.

Greenberg, J., Pyszczynski, T., & Solomon, S. (1986). The causes and consequences of a need for self-esteem: A terror management theory. Public Self and Private Self, 189, 189- 212.

19.

Greenberg, J., Pyszczynski, T., Solomon, S., Rosenblatt, A., Veeder, M., Kirkland, S., & Lyon, D. (1990). Evidence for terror management theory II: The effects of mortality salience on reactions to those who threaten or bolster the cultural worldview. Journal of personality and social psychology, 58(2), 308-318.

20.

Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis. A regression-based approach. 2013. New York: Guilford, 1609182308.

21.

Herr, P. M., Kardes, F. R., & Kim, J. (1991). Effects of word-of-mouth and product-attribute information on persuasion: An accessibility - diagnosticity perspective. Journal of Consumer Research, 17(4), 454-462.

22.

Hoch, S. J., & Deighton, J. (1989). Managing what consumers learn from experience. The Journal of Marketing, 1-20.

23.

Hsee, C. K. (1996). The evaluability hypothesis: An explanation for preference reversals between joint and separate evaluations of alternatives. Organizational Behavior and Human Decision Processes, 67(3), 247-257.

24.

Hsee, C. K., Loewenstein, G. F., Blount, S., & Bazerman, M. H. (1999). Preference reversals between joint and separate evaluations of options: A review and theoretical analysis. Psychological Bulletin, 125(5), 576-590.

25.

Kahneman, D., Knetsch, J. L., & Thaler, R. H. (1986). Fairness and the assumptions of economics. Journal of Business, 285-300.

26.

Maheswaran, D., & Chaiken, S. (1991). Promoting systematic processing in low-motivation settings: effect of incongruent information on processing and judgment. Journal of Personality and Social Psychology, 61(1), 13-25.

27.

Mizerski, R. W. (1982). An attribution explanation of the disproportionate influence of unfavorable information. Journal of Consumer Research, 9(3), 301-310.

28.

Mohr, L. A., Webb, D. J., & Harris, K. E. (2001). Do consumers expect companies to be socially responsible? The impact of corporate social responsibility on buying behavior. Journal of Consumer Affairs, 35(1), 45-72.

29.

Murray, K. B., & Vogel, C. M. (1997). Using a hierarchy-of-effects approach to gauge the effectiveness of corporate social responsibility to generate goodwill toward the firm: Financial versus nonfinancial impacts. Journal of Business Research, 38(2), 141-159.

30.

Murray, K. B., & Vogel, C. M. (1997). Using a hierarchy-of-effects approach to gauge the effectiveness of corporate social responsibility to generate goodwill toward the firm: Financial versus nonfinancial impacts. Journal of Business Research, 38(2), 141-159.

31.

Nowlis, S. M., & Simonson, I. (1997). Attribute-task compatibility as a determinant of consumer preference reversals. Journal of Marketing Research, 205-218.

32.

Öberseder, M., Schlegelmilch, B. B., & Gruber, V. (2011). “Why don’t consumers care about CSR?”: A qualitative study exploring the role of CSR in consumption decisions. Journal of Business Ethics, 104(4), 449-460.

33.

Osterhus, T. L. (1997). Pro-social consumer influence strategies: when and how do they work?. The Journal of Marketing, 16-29.

34.

Pyszczynski, T., Greenberg, J., Solomon, S., Arndt, J., & Schimel, J. (2004). Why do people need self-esteem? A theoretical and empirical review. Psychological Bulletin, 130(3), 435-468.

35.

Roberts, J. A. (1993). Sex differences in socially responsible consumers' behavior. Psychological Reports, 73(1), 139-148.

36.

Roberts, J. A. (1995). Profiling levels of socially responsible consumer behavior: a cluster analytic approach and its implications for marketing. Journal of Marketing Theory and Practice, 3(4), 97-117.

37.

Rosenblatt, A., Greenberg, J., Solomon, S., Pyszczynski, T., & Lyon, D. (1989). Evidence for terror management theory: I. The effects of mortality salience on reactions to those who violate or uphold cultural values. Journal of Personality and Social Psychology, 57(4), 681-690.

38.

Ross, M., & Sicoly, F. (1979). Egocentric biases in availability and attribution. Journal of Personality and Social Psychology, 37(3), 322-336.

39.

Sanbonmatsu, D. M., Posavac, S. S., Kardes, F. R., & Mantel, S. P. (1998). Selective hypothesis testing. Psychonomic Bulletin & Review, 5(2), 197-220.

40.

Sen, S., & Bhattacharya, C. B. (2001). Does doing good always lead to doing better? Consumer reactions to corporate social responsibility. Journal of Marketing Research, 38(2), 225-243.

41.

Skowronski, J. J., & Carlston, D. E. (1987). Social judgment and social memory: The role of cue diagnosticity in negativity, positivity, and extremity biases. Journal of Personality and Social Psychology, 52(4), 689-699.

42.

Skowronski, J. J., & Carlston, D. E. (1989). Negativity and extremity biases in impression formation: A review of explanations. Psychological Bulletin, 105(1), 131-142.

43.

Smith, S. M., & Alcorn, D. S. (1991). Cause marketing: a new direction in the marketing of corporate responsibility. Journal of Consumer Marketing, 8(3), 19-35.

44.

Solomon, S., Greenberg, J., & Pyszczynski, T. (1991). Terror management theory of self-esteem. Handbook of social and clinical psychology: The health perspective, 162, 21- 40.

45.

Strahilevitz, M. (2003). The effects of prior impressions of a firm's ethics on the success of a cause-related marketing campaign: Do the good look better while the bad look worse?. Journal of Nonprofit & Public Sector Marketing, 11(1), 77-92.

46.

Swaen, V., & Chumpitaz, R. C. (2008). Impact of corporate social responsibility on consumer trust. Recherche et Applications en Marketing (English Edition), 23(4), 7-34.

47.

Vaidyanathan, R., & Aggarwal, P. (2003). Who is the fairest of them all? An attributional approach to price fairness perceptions. Journal of Business Research, 56(6), 453-463.

48.

Webb, D. J., Mohr, L. A., & Harris, K. E. (2008). A re-examination of socially responsible consumption and its measurement. Journal of Business Research, 61(2), 91-98.

49.

Xia, L., Monroe, K. B., & Cox, J. L. (2004). The price is unfair! A conceptual framework of price fairness perceptions. Journal of Marketing, 68(4), 1-15.

50.

Yoon, Y., Gürhan-Canli, Z., & Schwarz, N. (2006). The effect of corporate social responsibility (CSR) activities on companies with bad reputations. Journal of Consumer Psychology, 16(4), 377-390.

logo