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ACOMS+ 및 학술지 리포지터리 설명회

  • 한국과학기술정보연구원(KISTI) 서울분원 대회의실(별관 3층)
  • 2024년 07월 03일(수) 13:30
 

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Research on Development of Housing Welfare Program Satisfaction Evaluation Tool* -Focusing on housing welfare programs for residents of long-term public rental housing in Seoul-

융합경영연구 / The Journal of Economics, Marketing and Management, (E)2288-7709
2024, v.12 no.1, pp.53-64
https://doi.org/10.20482/JEMM.2024.12.1.53
정윤혜 (SH Urban Research Center)
오정석 (SH공사 도시연구원)
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Abstract

Purpose: The purpose of this study is to develop a satisfaction evaluation survey tool that reflects the characteristics of the program for housing welfare supported in long-term public rental housing in Seoul. Research design, data and methodology: The main research methods of the study were review of previous studies, literature review, and expert consultation. Results: First, the characteristics of each housing welfare program being promoted by Seoul City were summarized, and the characteristics were reflected in the evaluation survey tool. Second, the SERVOUAL model, a service quality model, was used to measure satisfaction with the housing welfare program and modified to suit the characteristics of the program. Third, an evaluation survey tool was constructed by dividing the evaluation tool into common questions and individual questions, and for the operation and sustainability of the housing welfare program, rather than just evaluating satisfaction, program loyalty was used as a survey item. Fourth, through expert advice, more than 10 evaluation questions for each housing welfare program were revised. Conclusions: The results of future research are expected to be used to prepare practical operation plans through annual monitoring of housing welfare programs and comparative analysis between programs.

keywords
Public Housing, Housing Welfare, Program, Satisfaction, Evaluation Tool

융합경영연구