바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

  • P-ISSN1598-1487
  • E-ISSN2671-7247

Article Contents

Prev
e-Submission

Vol.12 No.1

Citation Share

Analyzing User Satisfaction of the Standard Records Management System

Journal of Korean Society of Archives and Records Management / Journal of Korean Society of Archives and Records Management, (P)1598-1487; (E)2671-7247
2012, v.12 no.1, pp.189-207
https://doi.org/10.14404/JKSARM.2012.12.1.189


& (2012). Analyzing User Satisfaction of the Standard Records Management System. Journal of Korean Society of Archives and Records Management, 12(1), 189-207, https://doi.org/10.14404/JKSARM.2012.12.1.189

Abstract

It is necessary to diagnose the standard record management system when the system is being spread out to entire public organization and institutions. This study aims to analyze the standard record management system for improving system and revising the related standards in the future. This study evaluates the satisfaction on the interface and functional quality of the system through questionnaire survey on records managers. It is found that the satisfaction of functional quality is just above the line, but the interface fails to satisfy records managers. Also the reliability of the system appears to be higher satisfaction than efficiency and usability. Therefore, the study suggests that the standard records management systems should try to improve ‘easy of use’ and effectiveness and efficiency by implementing heavy batch job and promoting modulation of key function. And the study emphasizes that the standards will be revised with the long-term plan in order to develop standard records management system systematically and continuously.

keywords
기록관리시스템, 기록관리시스템 기능요건, 사용자 평가, 만족도 평가, 인터페이스, 기능품질, records management system, functional requirements of records management stystem, user evaluation, satisfaction evaluation, interface, functional quality

Reference

1.

국가기록원. 기록관리시스템 기능 요건, NAK/S 6:2009(v1.1).

2.

김계수. (2007). AMOS 16.0 구조방정식 모형분석:한나래.

3.

김양희. (2008). 전자기록관리시스템의 기능과 개선방안에 관한 연구 : 통계기능을 중심으로.

4.

김연정. (2004). 행정기관의 자료관시스템 기능 분석 (215-224). 제11회 한국정보관리학회 학술대회 논문집.

5.

김자경. (2004). 전자기록관리를 위한 「행정기관의 자료관시스템 규격」 발전 방향.

6.

설문원. (2010). 기록관리 메타데이터 표준의 실행 적합성 평가 - 맥락 요소를 중심으로 -. 한국기록관리학회지, 10(2), 215-243.

7.

손성근. (2008). 정부표준 기록관리시스템의 현황과 문제점 분석.

8.

송병호. (2009). 기록관리시스템의 현황과 전망. 기록학연구, 21, 385-411.

9.

이소연. (2011). 국내 전자기록 연구의 동향 분석* - 회고와 전망 -. 한국기록관리학회지, 11(2), 7-31.

10.

임진희. (2008). 기록관리시스템 기능요건 표준의 실무적 해석. 기록학연구, (18), 139-178.

11.

Gunnlaugsdottir, J.. (2008). As you sow, so you will reap: Implementing ERMS. Records Management Journal, 18(1), 21-39.

12.

Hsu, F.. (2009). Efficiency and satisfaction of electronic records management systems in egovernment in Taiwan. The Electronic Library, 27(3), 461-473.

13.

Özgür, Külcü. (2009). Quality documentation and records management: a survey of Turkish universities. Aslib Proceedings, 61(5), 459-473.

14.

Wilhelm, Philipp. (2009). An evaluation of MoReq2 in the context of national EDRMS standard developments in the UK and Europe. Records Management Journal, 19(2), 117-133.

Journal of Korean Society of Archives and Records Management

e-Submission OA Policy