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The Journal of Economics, Marketing and Management / The Journal of Economics, Marketing and Management, (E)2288-7709
2016, v.4 no.3, pp.7-11
https://doi.org/https://doi.org/10.13106/jemm.2016.vol4.no3.7
Quan, Zhi-Xuan
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Abstract

The purpose of this study is to examine the long term care insurance system that has been 9 years and to understand issues arose during settlement of the insurance system in accordance with provision of solutions to increase the quality of elders' long term care service. Also, the study is aiming at providing contribution to both satisfaction of customers and workforces at the field along with achievement of the primary goal that the elders' care service policy was aiming at. To achieve the purpose of the study, authors gathered and analyzed reports and literatures from books published domestically, governmental open data and statistical data related to policy on long term care service insurance for elders to examine current problematic issues of long term care insurance and to explore ways to improve by having case studies of advanced countries. The result of this study shows that there are differences in the way how participants of the programs react to registering to insurance of program for supporting elderly persons' social activities and employment despite Korean government is operating the programs along general guidance for the programs as a standardized guideline.

keywords
Elders' Long Term Care Service, Medical Service, Service Quality, Service Satisfaction, Problems of Service Policy and Solution

The Journal of Economics, Marketing and Management