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Effects of Positive Characteristics of SNS on Use Satisfaction and Using Reluctant Intention: A Path Model for the Role of Trust and Value

융합경영연구 / The Journal of Economics, Marketing and Management, (E)2288-7709
2017, v.5 no.3, pp.21-29
https://doi.org/https://doi.org/10.20482/jemm.2017.5.3.21
Yang, Hoe-Chang (Department of Distribution Management, Jangan University)
Kim, Hwa-Kyung (Jeju International University)
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Abstract

This study was conducted to examine the effects of interactivity, entertainment and ease of use, which are positive characteristics of SNS, on SNS using satisfaction and using reluctant intention and the roles of perceived values and trust among users in the relationships among these variables, in order to find a clue to contribution to positive use and development of SNS. For this study, a survey was performed targeting normal people in Seoul and the metropolitan area and a total of 224 effective questionnaires were acquired. Then frequency analysis, descriptive statistic analysis, correlation analysis and structural equation path analysis were carried out. As a result of analysis, interactivity and ease of use increased SNS using satisfaction and decreased using reluctant intention via trust and users' perceived values respectively. The result of analyzing the modification model showed that interactivity and entertainment directly increased SNS using satisfaction. These findings imply that SNS providers fully need to reflect the needs of consumers for interactivity, entertainment and ease of use for improving consumers' perceived values and trust. It is also concluded that consumers can enjoy positive SNS activities by increasing trust with SNS users through a positive understanding of interactivity and participation.

keywords
Positive Characteristics of SNS, SNS Using Satisfaction, Using Reluctant Intention, Perceived Value, Trust

융합경영연구