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Vol.13 No.2
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Analysis on the Results of the Seoul Metropolitan Government s Surveys Regarding Customer Satisfaction of Public Libraries

한국비블리아학회지 / 한국비블리아학회지, (P)1229-2435; (E)2799-4767
2002, v.13 no.2, pp.29-43
이용남
이용남, (2002). Analysis on the Results of the Seoul Metropolitan Government s Surveys Regarding Customer Satisfaction of Public Libraries. 한국비블리아학회지, 13(2), 29-43.
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Abstract

"Customer satisfaction"has been investigated in all the fields of public administrative offices including public libraries by the Seoul Metropolitan Government. This study analyzed on the results of the survey which was implemented by the Government and raised several problems. These are 1) emphasizing physical environmental matters such as facilities and equipments in the questionnaire 2) doing sampling errors such as selection of the large portion of study room users and avoidance of adult users 3) finding halo effects in responses.responses.

keywords
공공도서관, 도서관 평가, 고객만족도, 시민만족도

한국비블리아학회지

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