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Vol.20 No.4
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A Study on Digital Reference Services in an Educational Research Library: Focusing on Types of Questions Among Subareas of Education

한국비블리아학회지 / 한국비블리아학회지, (P)1229-2435; (E)2799-4767
2009, v.20 no.4, pp.51-65
Lee, Myeong-Hee
Lee,, M. (2009). A Study on Digital Reference Services in an Educational Research Library: Focusing on Types of Questions Among Subareas of Education. 한국비블리아학회지, 20(4), 51-65.
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Abstract

This study attempted to investigate users' information needs in an educational research library, which delivers web-based digital reference services to library users, by analyzing reference questions asked by remote users. A total of 242 questions from two electronic bulletin boards was examined in terms of 6 types of questions asked and 23 subareas of education. The study found that 56.1% of reference questions on the library bulletin board were pure reference questions in curriculum, textbooks and teaching & instruction. Suggestions for effective use of digital reference services were made: easy access to menu services, use of web forms, development of digital reference systems providing search functions and response functions.

keywords
디지털참고정보서비스, 교육학 전문도서관, 질문유형, 하위주제, 참고질문

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