User Needs and Uses of Mobile Services in Academic Libraries

Kim,, S. (2013). User Needs and Uses of Mobile Services in Academic Libraries. 한국비블리아학회지, 24(2), 205-230, https://doi.org/10.14699/kbiblia.2013.24.2.205

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Abstract

Academic libraries are trying to develop fully mobile web sites and mobile applications so that users can access to their services even using mobile devices. As the mobilization trends of library services increase in quantity, we need to more focus on what mobile services users want, ultimately for the growth with quality. This study seeks to explore users' needs and uses of mobile library services and then suggests solutions for improving the mobile services in academic libraries. This study conducted on and off-line surveys with 608 students from two universities, which have provided active mobile services with both a mobile web site and an application. The questionnaire was designed to elicit information on respondents' frequency of mobile library visit, the purpose of visit, the reason to use/not use, how to access to the services, the preferred types of the services, satisfaction and dissatisfaction factors, and urgently needed improvements. Based on the findings, this study discussed strategies to improve the quality of mobile services and to increase in users' visit.

keywords: 모바일 도서관, 모바일 도서관 서비스, 모바일 서비스, 스마트폰, 모바일 웹, 앱, 이용자 요구, 도서관 이용, 대학도서관

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Article Contents

Vol.24 No.2

User Needs and Uses of Mobile Services in Academic Libraries

Abstract

한국비블리아학회지