Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment

Lee,, M. , & Baek,, H. (2014). Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment. 한국비블리아학회지, 25(1), 343-361, https://doi.org/10.14699/kbiblia.2014.25.1.343

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Abstract

This research was conducted to measure the satisfaction level of users and the service quality of specialized libraries in the digital environment. 289 users of 24 government-funded institutes were divided into humanity/social science area and science/technology area for comparison. Using seven hypotheses, the tests were conducted between three independent variables, service quality, space quality, and information quality and one dependent variable, user satisfaction. It was concluded that the competence and quality of the librarian, library homepage, and quality of information are most critical for user satisfaction. Suggestions are made: an improvement in the service quality and specialization of the librarian's skills, a need for librarian's courtesy education, a provision of differentiated and specialized quality of information, an easy access to the library homepage, and supports on the contents and information search.

keywords: 전문도서관, 서비스 품질, 이용자 만족도, 전문도서관 평가, 품질평가

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Article Contents

Vol.25 No.1

Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment

Abstract

한국비블리아학회지