A Study on the Relationship between Service Quality and Librarian's Job Satisfaction in Public Libraries

Kim,, M. , & Kim,, G. (2015). A Study on the Relationship between Service Quality and Librarian's Job Satisfaction in Public Libraries. 한국비블리아학회지, 26(3), 241-266, https://doi.org/10.14699/kbiblia.2015.26.3.241

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Abstract

When library performance is regarded as service quality, competency in human resources should be considered as an influential factor. This study aims to identify relationships between job satisfaction of librarians and the service quality that users recognize in public libraries. Librarians and users in 10 public libraries in Seoul, Incheon, Gyeonggi province were sampled to measure job satisfaction and service quality with <TEX>$LibQUAL+^{TM}$</TEX> model. As a result, the higher the satisfaction of the duty itself and organizational factor show a high service quality. Consequently, to improve library customer satisfaction, the librarian's job satisfaction should be considered. Additionally, some practical implications are discussed.

keywords: 공공도서관, 직무만족도, 서비스품질 라이브퀄, 동기요인, 위생요인

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Article Contents

Vol.26 No.3

A Study on the Relationship between Service Quality and Librarian's Job Satisfaction in Public Libraries

Abstract

한국비블리아학회지