An Exploratory Study of Information Services Based on User's Characteristics and Needs

Lee,, L. (2016). An Exploratory Study of Information Services Based on User's Characteristics and Needs. 한국비블리아학회지, 27(1), 291-312, https://doi.org/10.14699/kbiblia.2016.27.1.291

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Abstract

The purpose of this study is to develop an effective information service process based on user's characteristics and needs in academic libraries. The process was informed by analysis of the entire information service cycle using real users as an exploratory study. The interview process between the user and information provider, and the information provider's perspectives regarding information services demonstrated that the user's information and subject analysis, effective interview methods, communication skills, information provider's recognition of information services, and core ability are important elements for effective information services.

keywords: 정보서비스, 리에종서비스, 정보이용행태, 대학도서관, 전문도서관

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Article Contents

Vol.27 No.1

An Exploratory Study of Information Services Based on User's Characteristics and Needs

Abstract

한국비블리아학회지