A Study on Everyday Life Information Seeking and User Experience of Public Library in Contactless Society

Lee, J., & Kim, H. (2021). A Study on Everyday Life Information Seeking and User Experience of Public Library in Contactless Society. 한국비블리아학회지, 32(1), 223-246, https://doi.org/10.14699/kbiblia.2021.32.1.223

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Abstract

Based on the Everyday Information Seeking Behavior Theory, this study investigates information activities and library experience of 66 elderly or people with disabilities in Autonomous District A. In addition, this study analyzes contextual circumstances of daily information activities through in-depth interviews with a subset of 11 people. Although community welfare centers provide basic welfare, the elderly and people with disabilities seek to learn and socialize in cultural welfare centers, particularly in libraries. This study shows that libraries can fulfill their top three of Maslow’s hierarchy of needs: Self-Actualization, Esteem, and Love and Belonging. Specifically, digital literacy education has been identified to be highly demanded. They seek to distinguish correct online information and to socialize using digital technologies in this contactless society. This study proposes a detailed plan for public libraries to offer cultural and information welfare in order to reduce the information gap within the local communities.

keywords: 문화 복지, 정보 복지, 장애인, 노인, 공공 도서관, 일상생활 정보요구, 장애인 복지, 사회 복지, 비대면 시대, 디지털 리터러시, 노인 복지, 지식정보소외계층, Cultural Welfare, Information Welfare, Disability, Elderly, Information Seeking Behavior, Disability Welfare, Social Welfare, Digital Literacy

Submission Date: 2021-02-22

Revised Date: 2021-03-01

Accepted Date: 2021-03-19

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Article Contents

Vol.32 No.1

A Study on Everyday Life Information Seeking and User Experience of Public Library in Contactless Society

Abstract

한국비블리아학회지