A Study on User Satisfaction of Public Library e-Book Services: Focusing on Gangdong District Library in Seoul

Lee, Y., & Cha, M. (2023). A Study on User Satisfaction of Public Library e-Book Services: Focusing on Gangdong District Library in Seoul. 한국비블리아학회지, 34(4), 235-257, https://doi.org/10.14699/kbiblia.2023.34.4.235

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Abstract

The pandemic, which came unannounced, has caused people to feel the limitations of physical books and spaces, and discussions on library digital capabilities and sustainable library services are spreading. The e-book service of public libraries is at the stage of expanding to the autonomous district level and seeking to revitalize the service. In this study, a user satisfaction survey was conducted on the Gangdong district Library in Seoul to identify the current status of public library e-book services and suggest improvement measures. Based on the analysis results, improvement measures were derived in three aspects: expanding e-book content, strengthening user support services, and improving the e-book system management system.

keywords: E-Book, E-Book Service, E-Book User, Electronic Library, Public Library

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Article Contents

Vol.34 No.4

A Study on User Satisfaction of Public Library e-Book Services: Focusing on Gangdong District Library in Seoul

Abstract

한국비블리아학회지