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한국비블리아학회지

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Vol.9 No.1
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A Study on the Barriers of Users’Information Seeking Satisfaction with Evaluation of Reference Services - with a focus at research libraries -

한국비블리아학회지 / 한국비블리아학회지, (P)1229-2435; (E)2799-4767
1998, v.9 no.1, pp.5-38
정진식
정진식, (1998). A Study on the Barriers of Users’Information Seeking Satisfaction with Evaluation of Reference Services - with a focus at research libraries -. 한국비블리아학회지, 9(1), 5-38.
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Abstract

This study is aimed at providing qualitative evaluation of information supplied by reference librarian in response to researchers' questions. Information users' satisfaction on the appropriateness of librarians' answers was evaluated, and at the same time, negative factors affecting users' satisfaction were examined, so that improvement of service quality and information appropriateness can be sought by analyzing the influence and correlation between these factors.

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한국비블리아학회지

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