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Vol.14 No.2
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A Study on the Electronic Reference Services Using Electronic Bulletin Boards in University Libraries

한국비블리아학회지 / 한국비블리아학회지, (P)1229-2435; (E)2799-4767
2003, v.14 no.2, pp.159-178
이명희
이미영
이명희, , & 이미영, (2003). A Study on the Electronic Reference Services Using Electronic Bulletin Boards in University Libraries. 한국비블리아학회지, 14(2), 159-178.
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Abstract

Electronic reference service was defined as reference service designed for remote users and identified by a specific link from a library' website. This study examined whether academic libraries deliver web-based electronic reference services to remote users. Particularly, four types of electronic bulletin board services, free bulletin board, FAQ, Q＆A and reference question-response service were measured in terms of 8 types of questions and 12 contents of questions. The result showed that there was few differences among 4 services. Guidelines for effective use of electronic bulletin board services in academic libraries were suggested: standardization of service names, easy access to menu services, definition of each menu, search function for contents and standard web forms.

keywords
전자참고서비스, 전자게시판, 참고질의 응답

한국비블리아학회지

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