A Study of Agility and User Satisfaction with e-Services in Korean University Digital Libraries

Lee,, E. , & Lee,, J. (2012). A Study of Agility and User Satisfaction with e-Services in Korean University Digital Libraries. 한국비블리아학회지, 23(3), 139-155, https://doi.org/10.14699/kbiblia.2012.23.3.139

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Abstract

Rapid changes in information technologies are forcing dramatic shifts in how business are conducted in various industry sectors. This pace of change is increasing all around the world. Accordingly, there is a need for the libraries to provide the information services with agility, which emphasizes on the prompt reaction to the changes, which are almost impossible to predict. Especially, the digital libraries higher education institutions require more agility as their main mission is providing a wide range of cutting edge information for the research and education activities. In this study, the notion of 'agility' is examined then the relationship between the digital library's e-service measure evaluation factors and the capability, which is defined as agility, is explored. In addition, the impact of agility in user satisfaction is analyzed. Based on these analyses, the factors to consider in managing digital libraries in higher education institution, are suggested.

keywords: 대학도서관, 디지털도서관, e-서비스 평가, 민첩성 역량, 이용자 만족도

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Article Contents

Vol.23 No.3

A Study of Agility and User Satisfaction with e-Services in Korean University Digital Libraries

Abstract

한국비블리아학회지