바로가기메뉴

본문 바로가기 주메뉴 바로가기

ACOMS+ 및 학술지 리포지터리 설명회

  • 한국과학기술정보연구원(KISTI) 서울분원 대회의실(별관 3층)
  • 2024년 07월 03일(수) 13:30
 

logo

Emotional Intelligence Research Trends and Future Research Directions in Korean Journals

Emotional Intelligence Research Trends and Future Research Directions in Korean Journals

The Journal of Industrial Distribution & Business(JIDB) / The Journal of Industrial Distribution & Business, (E)2233-5382
2021, v.12 no.1, pp.31-46
https://doi.org/https://doi.org/10.13106/jidb.2021.vol12.no1.31
LEE, Seoyeon (Graduate School, Daejeon University)
MOON, Jaeseung (School of Business Administration, Daejeon University)
  • 다운로드 수
  • 조회수

Abstract

Purpose: The purpose of the study is to analyze the characteristics of emotional intelligence and the variables related to emotional intelligence in a comprehensive manner. In addition, the study intends to present research trends and future research directions of emotional intelligence in a Korean context by analyzing the effects of emotional intelligence and its mechanisms. Research Design, Data, and Methodology: 77 KCI listed studies were selected for the analysis, and the research perspective of emotional intelligence, measurement instruments, empirical research and research methods were analyzed. In addition, research directions were suggested based on the analysis results. Results: The results of the analysis were as follows: First, previous researchers used the ability model of emotional intelligence the most. Second, Previous studies tended to focus on behavioral factors as dependent variables affected by emotional intelligence, in addition to attitudes, affection. Third, there were few studies on the antecedents of emotional intelligence, however, most studies dealt with the consequences of emotional intelligence. Fourth, few studies dealt with moderators between emotional intelligence and dependent variables. Fifth, on the research type, most studies were quantitative studies, however, a few of them were qualitative studies (Literature review, in-depth interview). Sixth, with regard to the analysis level, almost all studies were conducted on the individual level of emotional intelligence, and most studies featured a cross-sectional research design (longitudinal research design was rare). Conclusion: First, from the perspective of emotional intelligence, additional research should be focused on not only the ability model of emotional intelligence but also on the trait model or the mixed model in the future. Second, since emotional intelligence is a multidimensional construct, it is necessary to study the profile of emotional intelligence by employing people-centered as well as variable-centered methods. Third, with regard to empirical studies, additional research is needed with respect to not only the emotional intelligence of the subordinate, but also the emotional intelligence of the supervisor (leader) and the emotional intelligence of the group. Fourth, it is necessary to actively utilize not only cross-sectional design but also longitudinal design, and qualitative research and meta-analysis methods should also be adopted.

keywords
Emotional Intelligence, Review, Research Trends, Research Directions

참고문헌

1.

Abraham, R. (1999), Emotional Intelligence in Organization: A Conceptualization, Genetic. Social and General Psychology, 125(29), 209-224.

2.

Baek, M. & Jang, K. S. (2016). Development and Verification on the Effectiveness of Coaching Program for Nurses. Journal of Health Informatics and Statistics, 41(1), 57-66.

3.

Baek, Y. J., & Kim, W. S. (2007). The Effects of Organizational Identification and Emotional Intelligence on Organizational Citizenship Behavior. Journal of Business Research, 22(4), 309 - 334.

4.

Ban, J., & Lee, H. S. (2020). The Role of Empathy in Crowdfunding Channel Platform. The Journal of Distribution Science, 18(10), 15-23.

5.

Bar-On, R. (1997). The Emotional Intelligence Inventory (EQ-I):Technical Manual. Toronto, Canada: Multi-Health Systems.

6.

Bar-On, R. (2001). Emotional Intelligence and Self-Actualization. Emotional Intelligence in Everyday Life: A Scientific Inquiry, (p. 82–97). Psychology Press.

7.

Bar-On, R. (2006). The Bar-On Model of Emotional-Social Intelligence (ESI). Psicothema, 18, 13-25.

8.

Boyatzis, R. E., Goleman, D., & Rhee, K. (2000). Clustering Competence in Emotional Intelligence: Insights from the Emotional Competence Inventory (ECI). Handbook of Emotional Intelligence, 99(6), 343-362.

9.

Caruso, D. R., Mayer, J. D., & Salovey, P. (2002). Relation of an Ability Measure of Emotional Intelligence to Personality. Journal of Personality Assessment, 79(2), 306-320.

10.

Cherniss, C. (2010). Emotional Intelligence: Toward Clarification of a Concept. Industrial and Organizational Psychology, 3(2), 110-126.

11.

Cherniss, C., & Goleman, D. (2001). The Emotionally Intelligence Workplace: How to Select for Measure and Improve Emotional Intelligence in Individuals, Groups and Organizations. San Francisco: Jossey-Bass.

12.

Cherry, M. G., Fletcher, I., O'Sullivan, H., & Dornan, T. (2014). Emotional Intelligence in Medical Education: A Critical Review. Medical Education, 48(5), 468-478.

13.

Cho, T. J., & Moon, S. S. (2014). The Effect of Leader's Emotional Intelligence on Team Effectiveness and Affective Commitment: Focusing on University Staffs. The Korean Journal of Human Resource Development Quarterly, 16(4), 1-24.

14.

Choi, N. H., Wang, C. X., & Lim, A. Y. (2017). Roles of Character Identification and Positive Emotion Response on Intent to Purchase Character-Attached Product. The Journal of Industrial Distribution & Business, 8(7), 51-61.

15.

Choi, S. B. (2018). The Effects of Group Emotional Intelligence and Group LMX on Psychological Well-being of Employees -A Multi-Level Approach -. Korean Journal of Resources Development, 21(3), 61-83.

16.

Choi, S. B., & Yoon, Y. R. (2012). The Impacts of Emotional Intelligence, Job Satisfaction and Self-efficacy on the Organizational Citizenship Behavior - The Case of Nurse in University Hospital -. Journal of Human Resource Management Research, 19(5), 73-94.

17.

Ciarrochi J., Chan A.Y. C., & Bajgar J. (2000). Measuring Emotional Intelligence in Adolescents. Personality and Individual Differences, 31(7), 1105-1119.

18.

Cooper, R. K., & Sawaf, A. (1998). Executive EQ: Emotional Intelligence in Leadership and Organizations. Penguin.

19.

Cote, S., & Miners, T. H. (2006). Emotional Intelligence, Cognitive Intelligence, and Job Performance. Administrative Science Quarterly, 51(1), 1-28.

20.

Davis, M., Stankov, L., & Roberts, R. D. (1998). Emotional Intelligence: In Search of an Elusive Construct. Journal of Personality and Social Psychology, 75(4), 989–1015.

21.

Doan, T. T. T., Nguyen, L. C. T., & Nguyen, T. D. N. (2020). Emotional Intelligence and Project Success: The Roles of Transformational Leadership and Organizational Commitment. The Journal of Asian Finance, Economics, and Business, 7(3), 223-233.

22.

Druskat, V. U., & Wolff, S. B. (2001). Building the Emotional Intelligence of Groups. Harvard Business Review, 79(3), 80-91.

23.

Dulewicz, V., & Higgs, M. (2000). Emotional Intelligence: A Review and Evaluation Study. Journal of Managerial Psychology, 15(4), 341–372.

24.

Duong, T. M., Tran, N. Y., Ha, A. T., & Phung, Y. (2020). The Impact of Emotional Intelligence on Performance: A Closer Look at Individual and Environmental Factors. The Journal of Asian Finance, Economics, and Business, 7(1), 183-193.

25.

Gayathri, N., & Meenakshi, K. (2013). A Literature Review of Emotional Intelligence. International Journal of Humanities and Social Science Invention, 2(3), 42-51.

26.

Gershon, P., & Pellitteri, J. (2018). Promoting Emotional Intelligence in Preschool Education: A Review of Programs. International Journal of Emotional Education, 10(2), 26-41.

27.

Gignac, G. E. (2010). Genos Emotional Intelligence Inventory. Technical Manual (2nd Ed.). Sydney, Waterloo, NSW, 10-36.

28.

Goleman, D. (1995). Emotional Intelligence. New York: Bantan Books.

29.

Goleman, D. (1998). Working with Emotional Intelligence. New York: Bantan Books.

30.

Goleman, D. (2005). Emotional Intelligence: Why it Can Matter More than IQ. New York: Bantam.

31.

Guy, M. E., & Lee, H. J. (2015). How Emotional Intelligence Mediates Emotional Labor in Public Service Jobs. Review of Public Personnel Administration, 35(3), 261-277.

32.

Ha, S., Youn, S., & Moon, J. (2020). Emotional Leadership, Leader Legitimacy, and Work Engagement in Retail Distribution Industry. The Journal of Distribution Science, 18(7), 27-36.

33.

Hahm, K. J., & Yun, W. S. (2008). The Effect of Leader's Emotional Intelligence on Team's Affective Conflict, Cohesiveness, Creativity. Journal of Human Resource Management Research, 15(4), 265-284.

34.

Han, J. H., & Yoo, T. Y. (2005). The Effects of Leader`s Emotional Intelligence on Subordinate`s Attitude and Leader`s Task Performance. The Korean Journal of Industrial and Organizational Psychology, 18(1), 177-199.

35.

Holloway, K., Bhullar, N., & Schutte, N. S. (2017). A Latent Profile Analysis of Dispositional Hope and Defense Styles. Personality and Individual Differences, 114, 151–154.

36.

Humphrey, N., Curran, A., Morris, E., Farrell, P., & Woods, K. (2007). Emotional Intelligence and Education: A Critical Review. Educational Psychology, 27(2), 235-254.

37.

Hwang, Y. A., Kim, J. W., & Song, Y. S. (2017). Exploration of Emotional Intelligence Research Trends through Keyword Network Analysis. Journal of Corporate Education, 19(2), 129-157.

38.

Im, Y. S., & Park, O. S. (2012). A Study on the Roles of the Emotional Intelligence and its Interactions in the LeaderSubordinate Dyad. Korean Management Review, 41(6), 1261-1293.

39.

Im, Y., Ahn, S. I., & Lee, K. H. (2013). The Study of Moderating Effects of Leader & Subordinate's Emotional Intelligence between a Quality of LMX and Job Attitude. Korean Journal of Business Administration (KJBA), 26(2), 241-263.

40.

Jordan, P. J., & Troth, A. C. (2004). Managing Emotions During Team Problem Solving: Emotional Intelligence and Conflict Resolution. Human Performance, 17(2), 195-218.

41.

Jordan, P. J., Ashkanasy, N. M., & Hartel, C. E. (2002). Emotional Intelligence as a Moderator of Emotional and Behavioral Reactions to Job Insecurity. Academy of Management Review, 27(3), 361-372.

42.

Jung, H. W. (2011). An Empirical Study on the Effect of Emotional Intelligence and Logic Intelligence on Organizational Citizenship Behavior - Moderating Effect of Emotional Labor. Management & Information Systems Review, 30(3), 107-132.

43.

Jung, H. W., & Jung, D, S. (2007). A Study on the Effect of Emotional Intelligence on Organizational Commitment in the Korean Firm Organization. Social Science Research Review, 23(2), 325-348.

44.

Jung, H. Y. (2015). Research on the Influences of Interactive Justice and Emotional Intelligence of Flight Attendant on Job Satisfaction and Organizational Commitment. Korean Journal of Resources Development, 18(2), 143-165.

45.

Jung, K. J., & Park, S. B. (2018). The Emotional Intelligence Effects on Foreign LCs' Self-Efficacy and Job Stress. The Journal of Industrial Distribution & Business, 9(5), 93-104.

46.

Kafetsios, K., & Zampetakis, L. A. (2008). Emotional Intelligence and Job Satisfaction: Testing the Mediatory Role of Positive and Negative Affect at Work. Personality and Individual Differences, 44 (3), 712-722.

47.

Kim, B. K. & Jyung, C. Y. (2013). A Meta-Analysis on the Studies of Factors Affecting Career Success and Moderating Effect of Gender of Employees in Corporations. Journal of Agricultural Education and Human Resource Development, 45(2), 123-148.

48.

Kim, H. R., & Jung, H. W. (2014). The Effects of Leader’s Emotional Intelligence on Subordinate’s Job Burnout: The Mediating Effect of Self-Efficacy. Journal of Business Research, 29(2), 199-234.

49.

Kim, J. K., Song, K. R., & Yoo, H. H. (2019). The Effect of Authentic Leadership on Organizational Citizenship Behavior and Innovative Behavior - Mediating Effects of Emotional Intelligence -. Journal of Human Resource Management Research, 26(2), 1-22.

50.

Kim, M. K., & Moon, J. (2018). Trends in Career Success Research of Korea. Korean Journal of Human Resources Development, 21(4), 221-261.

51.

Kim, P. J. (2017). The Analysis of The Factors in Customer Trust and Revisit Decision in Traditional Market. The Journal of Industrial Distribution & Business, 8(7), 71-81.

52.

Kim, Y. K. (2016). Study on Effects of Person-Job Fit of High Touching Service Employees on Emotional Intelligence and Job Satisfaction. The Journal of Distribution Science, 14(4), 81-92.

53.

Klein, K. J., & Kozlowski, S. W. J. (2000). Multilevel Theory, Research, and Method in Organizations: Foundations, Extensions, and New Directions. San Francisco: Jossey-Bass.

54.

Kwak, Y. J. (2005). A Study on the Development of an Education Model for Emotional Intelligence Programs. The Journal of Korea Open Association for Early Childhood Education, 10(2), 333-363.

55.

Kwon, D. H., Moon, B. J., & Cho, C. H. (2014). A Study on the Relationship between Transformational Leadership and Organizational Effect: Focusing on Emotional Intelligence of Airline Cabin Crew. Korean Journal of Business Administration, 27(6), 881-905.

56.

Law, K. S., Wong, C. S., & Song, L. J. (2004). The Construct and Criterion Validity of Emotional Intelligence and Its Potential Utility for Management Studies. Journal of Applied Psychology, 89(3), 483-496.

57.

Lee, B. H. (2014). An Exploratory Study on Effect of Call Center Representatives' Emotional Intelligence, Organizational Citizenship Behavior and IT Utilization Ability on Job Performance: A Comparative Analysis by Representatives'Career. Journal of Information Technology Services (JITS), 13(2), 219-250.

58.

Lee, B. H., & Koh, J., & Shin, S. (2015). What is More Important for Job Performance in Call Centers? Call Center Representative’s Emotional Intelligence vs. Organizational Citizenship Behavior. Korean Management Review, 44(4), 1043-1070.

59.

ee, C. G., & Choi, K. S. (2014). The Moderating Effect of Group Emotional Intelligence Between Task Conflict and Relationship Conflict: Hierarchical Linear Model Analysis. Korean Business Education Review, 29(1), 201-226.

60.

Lee, H. H., Lee, H. Y., & Lee, H. Y. (2015). The Effects of Leadership Style and Emotional Intelligence on the Organizational Citizenship Behavior - Focusing on the Small and Medium-Sized Firms-. The Review of Business History (KABH), 30(4), 177-196.

61.

Lee, H., Nam, D., & Ahn, S. (2017). Vitalization Measures for Innovation Management of Small and Medium Sized Companies:Focusing on Soft Management. The Korean Academic Association of Business Administration, 30(1), 117-142.

62.

Lee, J. Y. (2018). The Effects of Job Characteristics on the Team Creativity of Distribution Companies: Moderating Effects of Transformational Leadership. Journal of Asian Finance, Economics and Business, 5(4), 161-172.

63.

Lee, S. H., & Jeong, G. Y. (2018). The Study on the Relationship between Emotional Intelligence, Communication Competence and Problem-Solving Ability of Beauty Related College Students. Korean Business Education Review, 33(2) 51-78.

64.

*Lee, S. H., & Park, K. C. (2009). A Review of the Studies on the Relationships between Leader's Emotional Intelligence and Their Leadership. The Journal of Social Science, 0(11), 1-26.

65.

Lee, S. H., Koh, H. W., Tuya, N., & Choi, K. H. (2018). Dual Roles of Emotional Intelligence in the Emotional Labor Processes: Emotional Intelligence’s Direct Effect on Emotive Effort and Indirect Effect on Emotive Dissonance. Journal of Organization and Management, 42(1), 35-63.

66.

Lee, Y. S., & Jo, B. W. (2003). Trend and Direction for Research in Early Childhood Emotional Intelligence. Journal of Future Early Childhood Education. 10(3), 1-26.

67.

Lim, A. Y. (2019). Effects of Narrative Identity and Historical Nostalgia and Inducing Factors on Historical Contents Evaluation. The Journal of Industrial Distribution & Business, 10(9), 25-36.

68.

Martins, A., Ramalho, N., & Morin, E. (2010). A Comprehensive Meta-Analysis of the Relationship between Emotional Intelligence and Health. Personality and Individual Differences, 49(6), 554-564.

69.

Mayer, J. D., Caruso, D. R., & Salovey, P. (1999). Emotional Intelligence Meets Traditional Standards for an Intelligence. Intelligence, 27(4), 267-298.

70.

Mayer, J. D., Caruso, D. R., & Salovey, P. (2016). The Ability Model of Emotional Intelligence: Principles and Updates. Emotion Review, 8(4), 290-300.

71.

Mayer, J. D., & Salovey, P. (1997). What is Emotional Intelligence? In P. Salovey & D. Sluyter (Eds.). Emotional Development and Emotional Intelligence: Implications for Educators. New York: Basic Books.

72.

Mayer, J. D., Salovey, P., Caruso, D. R., & Sternberg, R. J. (2000). Models of Emotional Intelligence. In R. J. Sternberg (ed.), Handbook of Emotional Intelligence (pp. 396-420). New York:Cambridge University Press.

73.

Mérida-López, S., & Extremera, N. (2017). Emotional Intelligence and Teacher Burnout: A Systematic Review. International Journal of Educational Research, 85, 121-130.

74.

Miao, C., Humphrey, R. H., & Qian, S. (2017). A Meta‐ Analysis of Emotional Intelligence and Work Attitudes. Journal of Occupational and Organizational Psychology, 90(2), 177-202.

75.

Moon, Y. (1999). Report of the Saehan Media EQ Test. Seoul:Saehan Media.

76.

Nikolaou, I., & Tsaousis, I. (2002), Emotional Intelligence in the Workplace: Exploring Its Effects on Occupational Stress and Organizational Commitment. International Journal of Organizational Analysis, 10(4), 327-342.

77.

O’Connor, R. M., & Little, I. S. (2003). Revisiting the Predictive Validity of Emotional Intelligence: Self-Report versus AbilityBased Measures. Personality and Individual Differences,35(8), 1893-1902.

78.

Oh, H. S. Lee, J. Y., & Chae, J. H. (2018). Person-Centered Approach to Emotional Labor: Analyses of Korean Local Government Public Officers' Emotional Labor. Korean Journal of Human Resources Development, 21(4), 165-196.

79.

Oh, W. K., Kim, M., & Kim, T. Y. (2014). Effect of Leader’s Emotional Intelligence on Members’ Task Performance: The Mediating Effect of LMX and Psychological Empowerment. Journal of Organization and Management, 38(4), 115-140.

80.

Opengart, R. (2007). Integrative Literature Review: Emotional Intelligence in the K-12 Curriculum and Its Relationship to American Workplace Needs: A Literature Review. Human Resource Development Review, 6(4), 442-458.

81.

Pantic, M., Sebe, N., Cohn, J. F., & Huang, T. (2005). Affective Multimodal Human-Computer Interaction. In Proceedings of the 13th Annual ACM International Conference on Multimedia, 669-676.

82.

Park, D., & Kim, H. J. (2017). The Effect of Emotional Intelligence on Organizational Commitment and Job Satisfaction-Focusing on Self-efficacy Mediator Effect-. The Journal of Humanities and Social Science (HSS21), 8(6), 353-366.

83.

Park, H. J., & Yoo, T. Y. (2006). The Effect of Leader`s Emotional Intelligence on Subordinate`s Attitude and Performance: Focus on Mediating Effect of Transformational Leadership. The Korean Journal of Industrial and Organizational Psychology, 19(2), 125-147.

84.

Park, I., & Song, K. C. (2015). The Mediating Effects of Psychological Capital in the Relationship Between Emotional Intelligence and Organizational Members Behavior. Journal of Vocational Rehabilitation 37(3), 167-194.

85.

Park. J. H. & Kang, S. J. (2004). The Nonlinear Repeated Measures Designs and Cohort-sequential Designs by Latent Growth Model. The Korean Journal of Physical Education, 43(2), 577-589.

86.

Park, J. M., Noe, H. J., Jung, H. K., & Shim, D. S. (2012). Relationships of Emotional Intelligence to Performances: The Mediating Effects of Leader-Member Exchange and TeamMember Exchange. The Korean Journal of Human Resource Development Quarterly, 14(3), 111-135.

87.

Park, K. H., Youn, S. J., & Moon, J. (2020). The Effect of Workforce Restructuring on Withdrawal Behavior: The Role of Job Insecurity, Career Plateau and Procedural Justice. The Journal of Asian Finance, Economics, and Business, 7(7), 413-424.

88.

Park, Y., Choi, S., & Cheong, K. (2015). A Study on the Relationships among Emotional Intelligence, Organizational Commitment and Pro-Social Organizational Behaviors of Customer Service Representatives in Call Centers. Journal of Business Research, 30(1), 155-196.

89.

Petrides, K. V. (2009). Psychometric Properties of the Trait Emotional Intelligence Questionnaire (TEIQue). In Assessing Emotional Intelligence, 85-101, Springer, Boston, MA.

90.

Petrides, K. V., & Furnham, A. (2000). On the Dimensional Structure of Emotional Intelligence. Personality and Individual Differences, 29(2), 313–320.

91.

Petrides, K. V., & Furnham, A. (2001). Trait Emotional Intelligence: Psychometric Investigation with Reference to Established Trait Taxonomies. European Journal of Personality, 15(6), 425–448.

92.

Petrides, K. V., Frederickson, N., & Furnham, A. (2004). The Role of Trait Emotional Intelligence in Academic Performance and Deviant Behavior at School. Personality and Individual Differences, 36(2), 277-293.

93.

Petrides, K. V., Mikolajczak, M., Mavroveli, S., Sanchez-Ruiz, M. J., Furnham, A., & Pérez-González, J. C. (2016). Developments in Trait Emotional Intelligence Research. Emotion Review, 8(4), 335-341.

94.

Petrides, K. V., Pita, R., & Kokkinaki, F. (2007). The Location of Trait Emotional Intelligence in Personality Factor Space. British Journal of Psychology, 98(2), 273-289.

95.

Qu, M., Kim, K., & Choi, S. (2014) A Study on the Effects of Leaders’ Emotional Intelligence on Followers’ Leader Trust, Organizational Commitment, and Job Performance. Korean Corporation Management Review, 21(6), 249-273.

96.

Rhoades, L., & Eisenberger, R. (2002). Perceived Organizational Support: A Review of the Literature. Journal of Applied Psychology, 87(4), 698-714.

97.

Salovey, P., & Mayer, J. D. (1990). Emotional Intelligence. Imagination, Cognition, and Personality, 9(3), 185-211.

98.

Sashikala, V., & Chitramani, P. (2017). A Review on Emotional Intelligence and Investment Behavior. International Journal of Management, 8(3), 32-41.

99.

Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. J., & Dornheim, L. (1998). Development and Validation of a Measure of Emotional Intelligence. Personality and Individual Differences, 25(2), 167-177.

100.

Seong, N. C., Moon, J., & Park, K. (2016). The Effect Leader`s Coaching Behavior on Organizational Commitment and Turnover Intention: Mediating Role of Job Satisfaction and Moderating Role of Emotional Intelligence. Productivity Review, 30(4), 189-227.

101.

Smith, K. B., Profetto-McGrath, J., & Cummings, G. G. (2009). Emotional Intelligence and Nursing: An Integrative Literature Review. International Journal of Nursing Studies, 46(12), 1624-1636.

102.

Song, B. S., Kang, M. S., & Kim, H. C. (2010). Emotional Intelligence Moderating Effect between Job Embeddedness and Intention to Transfer. The Journal of Business Education, 24(1), 419-437.

103.

Villanueva, J. J., & Sánchez, J. C. (2007). Trait Emotional Intelligence and Leadership Self-Efficacy: Their Relationship with Collective Efficacy. The Spanish Journal of Psychology, 10(2), 349-357.

104.

Warwick, J., & Nettelbeck, T. (2004). Emotional Intelligence is…? Personality and Individual Differences, 37(5), 1091-1100.

105.

Weisinger, H. (2006). Emotional Intelligence at Work. John Wiley & Sons.

106.

Wolff, S. B., Pescosolido, A. T., & Druskat, V. U. (2002). Emotional Intelligence as the Basis of Leadership Emergence in Self-Managing Teams. The Leadership Quarterly, 13(5), 505-522.

107.

Wong, C. S., & Law, K. S. (2002). The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude:An Exploratory Study. The Leadership Quarterly, 13(3), 243-274.

108.

Xue, Y., & Moon, J. (2019). The Effects of LMX and Feeling Trusted on Job Performance and Workplace Ostracism among Salespeople. The Journal of Distribution Science, 17(4), 41-50.

109.

Yang, C. H., & Kang, Y. S. (2017). The Impact of a Supervisor’s Conflict Resolution Style on a Nurse’s Organizational Citizenship Behavior and Turnover Intention in Hospital: The Moderating Role of Emotional Intelligence. Korean Journal of Resources Development, 20(4), 137-157.

110.

Yang, I. S., Lee, S. H., & Lee, D. R. (2015). A Study on the Effects of Coaching Leadership on Organizational Effectiveness - The Mediating Role of Subordinates’Emotional Intelligence -. Journal of Human Resource Management Research, 22(5), 49-72.

111.

Yang, S. H. (2016). A Structural Relations among Emotional Intelligence, Communication, Trust and Group Creativity of Group Members. The Korean Journal of Human Resource Development Quarterly, 18(2), 101-129.

112.

Yoon, S. D., & Kim, M. J. (2017). The Effects of Transformational Leadership and Subordinates` Emotional Intelligence on Job Performance - Focused on the Mediating Effect of Emotional Intelligence and the Moderating Effect of Self-Efficacy-. Korean Journal of Resources Development, 20(4), 109-135.

113.

Zeidner, M., Matthews, G., & Roberts, RD (2004). Emotional Intelligence in the Workplace: A Critical Review. Applied Psychology, 53(3), 371-399.

114.

Zeidner, M., Matthews, G., & Roberts, R. D. (2012a). What We Know about Emotional Intelligence: How it Affects Learning, Work, Relationships, and Our Mental Health, Cambridge, MA: MIT Press.

115.

Zeidner, M., Matthews, G., & Roberts, R. D. (2012b). The Emotional Intelligence, Health, and Well-Being Nexus: What have We Learned and What We Missed? Applied Psychology, Health and Well-Being, 4(1), 1-30.

The Journal of Industrial Distribution & Business(JIDB)