Abstract

Purpose: The purpose of this study is to analyse the effectiveness of training and development on the performance of employees in Zimbabwe’s banks using FBC Bank as a case study. Research design, data and methodology: The study adopted a mixed research method to collect and analyse data from ten key informants and fifty FBC Bank employees drawn from its branches in Harare. The data collection method used were survey and interviews. Results: The study revealed that effective training and development is significant to FBC Bank because it has a positive effect on the performance of employees, which consequently result in improved organisational performance. Conclusion: The study concluded that knowledge on how to conduct effective training and development programs in FBC Bank is not optimum. Recommendations: The study recommended that management should acknowledge that training and development is a systematic process and therefore conduct training needs analysis, design training plans, implement training programs effectively and evaluate them in order to ensure well-coordinated and effective training and development programs. It also suggested that adequate budget allocation should be availed to finance the implementation of training and development programs in organisations.