바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

메뉴

The Effects of Innovation Resistance, Prior Knowledge and Advertising Appeal on Attitude toward Advertising and Purchase Intention

Abstract

This study was to be designed to provide insights regarding the effects of innovation resistance(IR), prior knowledge(PK), and advertising appeal(ADA) on attitude toward advertising (ATA) and purchase intention(PI). Firstly, we examined attitude toward ATA and PI in two methods of ADA (i.e., comparative and non-comparative advertising) on the level of consumers' innovation resistance. There were no significant differences between ADAs for high IR and low IR separately. Secondly, we found that both the PK main effect and the ADA main effect are significant and the interaction between PK and AA is significant. Finally, there was a significant interaction effect between IR, PK and ADA on ATA and PI and represented a difference in menas between comparative ad and non-comparative ad for high PK minus a difference in means between comparative ad and non-comparative ad for low PK while being low IR. And the practical as well as theoretical implications were also discussed.

keywords
innovation resistance, prior knowledge, advertising appeal, comparative/non-comparative ad, attitude toward advertising, purchase intention

Reference

1.

김윤환, 이재은 (2010). 영상통화에 대한 소비자 심리적 반발요인에 관한 연구-변형된 혁신저항모형을 중심으로. 마케팅관리연구, 15(2), 23-41.

2.

김완석, 권윤숙 (1997). 광고태도가 상표태도 형성에 영향을 미치는 과정에 대한 상표친숙도의 영향. 광고학연구 34, 31-49.

3.

김재희, 조희은, 부수현 (2007). 비교광고의 효과연구: 메시지 유형과 정서가 소비자의 인지구조에 미치는 영향. 광고학연구, 18(5), 39-54.

4.

리대용 (1989). 비교광고 효과연구의 방법론적 쟁점. 광고연구(봄), 189-226.

5.

박유식 (2000). 시장포지션에 따른 비교광고의 효과에 관한 실증연구. 산업과경영, 12(2), 47-70.

6.

박윤서, 이승인 (2007). 신제품에 대한 수용과 저항의 통합모형. 경영학 연구, 36(7), 1811-1841.

7.

사광호, 손영석, 나운봉 (1998). 간접비교 광고에서 메시지 유형과 정보량에 따른 소비자 태도변화의 구조적 관계에 관한 연구. 광고학 연구, 29-44.

8.

송희석, 김경철 (2006). 모바일상거래 서비스의 저항요인. 한국전자거래학회지, 12(2), 111- 134.

9.

이승희, 노규성 (2005). 혁신관리에 있어서 장애와 저항의 극복방안. 디지털정책연구, 3(1), 9-25.

10.

양윤선 (2009). 신기술 수용에 있어서 소비자 혁신저항. 디자인학연구, 89(23), 37-52.

11.

유필화, 이승희 (1994). 신제품 수용 시 소비자의 혁신저항에 관한 연구 - 혁신저항 모형을 중심으로. 경영학 연구, 23(3), 217- 249.

12.

최낙환, 황윤용 (1998). 소비자의 심리적 애호도와 제품평가에 대한 사전지식의 구조적 역할에 관한 연구. 소비자학연구 , 9(4), 35 -61.

13.

최인정 (2004). 관여도, 제품에 대한 사전지식, 광고유형이 광고효과에 미치는 영향에 관한 연구. 연세대학교 대학원 학위논문.

14.

한웅희, 이유재, 김재일, 박기완 (2009). 사전지식 및 관여도가 소비자의 신념불일치에 미치는 효과. 마케팅연구, 24(1), 51-76.

15.

홍성태, 강명선 (1993). 비교광고의 효과에 관한 연구. 광고연구, 봄호, 123-140.

16.

황운용, 나광진 (2002). 인지-감성소구의 광고평가에 대한 사전지식과 관여도의 상대적 역할. 한국마케팅저널, 4(2), 105-132.

17.

Alba, J. W., & Hutchinson, J. W. (1987). Dimension of Expertise. Journal of Consumer Research, 13(1), 411-454.

18.

Ash, S. B., & Wee, C. H. (1983). Comparative Advertisng: A Review with Implications for further Research. Advances in Consumer Research, 10, 370-376.

19.

Bagozzi, R. P., & K. H. Lee. (2005). How Can Marketers Overcome Consumer Resistance to Innovations?, 마케팅과학연구, 5(3), 211-231.

20.

Barry, T. E. (1993). Twenty years of advertising in the united states. International Journal of advertising, 33, 19-29.

21.

Belch, G. E. (1981). An Examination of Comparative and Noncomparative Television Commercials: The Effects of Claim Variation and Repetition on Cognitive Response and Message Acceptance. Journal of Marketing Research, 18(3), 333-349

22.

Belch, G. E. (1988). An Examination of Comparative and Non Comparative Television Commercials: The Effect of Claim Variation and Repetition on Cognitive Response and Message Acceptance. Journal of Marketing Research, 18(3), 333-349

23.

Bettman, J. R., & Park, C. W. (1980). Effect of Prior Knowledge and Experience and Purchase of The Choice Process on Consumer Decision Process: A Protocol Analysis. Journal of Consumer Research, 7(Dec), 234-248.

24.

Brucks, M. (1985). The Effect of Product Class Knowledge in Information Search Behavior, Journal of Consumer Research, 12(June), 1-16.

25.

Chiesi, H. L., Spilich, G. J., & Voss, J. F. (1979). Acquisition of Domain-related Information in Relation to High and Low Domain Knowledge. Journal of Verbal Learning and Verbal Behavior, 18(3), 257-273.

26.

Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences (2nd ed.). Mahwah: Lawrence Erlbaum Associates.

27.

Donthu, N. (1992). Comparative Advertising Intensity. Journal of Advertising Research, Nov/Dec, 53-57.

28.

Droge, C. (1989). Shaping the Route to Attidude Change: Central Versus Peripheral Processing Through Comparative Versus Non Comparative. Journal of Marking Research, 26(2), 193-204.

29.

Droge, C. & Darmon, R. Y. (1989). Shaping the route to attitude change: Central versus peripheral processing through comparative versus noncomparative advertising. Journal of Marketing research, 26, 193-204

30.

Duhan, D. F., Johnson, S. D., Wilcox, J. B., & Harrell, G. D. (1997). Influences on Consumer Use of Word of Mouth Recommendation Sources, Journal of Academy of Marketing Science, 25(4), 283-296.

31.

Earl, R. L., & Pride, W. M. (1980). The Effect of Advertisement Structure, Message Sidedness, and Performance Test Results on Print Advertisement Informativeness. Journal of Advertisement, 9(3), 36-45

32.

Edell, J. A., & Burke, M. C. (1987). The Power of Feelings in Understanding Advertising Effects. Journal of Consumer Research, 14(3), 421-433.

33.

Ellen, P. S., Bearden, W. O., & Sharma, S. (1991). Resistance to Technological Innovations: An Experimental Examination of the Role of Self-efficacy and Performance Satisfaction. Journal of The Academy of Marketing Science, 19(4), 297–307.

34.

Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison -Wesley.

35.

Frantziskonis, G. N., Desai, C. S., & Somasundaram, S. (1986). Constitutive Modeling for Nonassociative Behavior, Journal of Engineering Mechanics, ASCE(10), 932-946.

36.

Garcia, R., & Calantone, R. (2002). A Critical Look a Technological Innovation Typology and Informativeness Terminology: A Literature Preview. Journal of Product Innovation Management, 19(2), 110-132.

37.

Gardner, M. P. (1983). Does Attitude toward the Ad Affect Brand Attitude under a Brand Evaluation Set? Journal of Marketing Research, 22(2), 192-198.

38.

Gatignon, H., & Robertson, T. (1989). Technology Diffusion: An Empirical Test of Competitive Effects. Journal of Marketing, 53(1), 35-49.

39.

Gatignon, H., & Xuereb, J. (1997). Strategic Orientation of the Firm and New Product Performance. Journal of Marketing Research, 34(1), 77-90.

40.

Goodwin, S., & Etgar, M. (1980). An Experimental Investigation of Comparative Advertising: Impact of Message Appeal, Information Load, and Utility of Product Class. Journal of Marketing Research, 17(2), 187-202.

41.

Green, S., Marquis, B., Hershberger, J. G., Thompson, S. L., & McCollum, K. (1999). The Over-parameterized Analysis-of-variance Model. Psychological Methods, 4, 214-233.

42.

Grewal, D., Kavanoor, S., Fern, E. F., Costley, C., & Barnes, J. (1997). Comparative Versus Non-comparative Advertising: A Meta-Analysis. Journal of Marketing, 61(4), 1-15.

43.

Herr, P. M. (1986). Consequences of Priming Judgement and Behavior. Journal of Personality and Social Psychology, 44, 1106-1115.

44.

Herr, P. M., Sherman, S. J., & Frano, R. H. (1983). On the Consequences of Priming Assimilation and Contrast Effects. Journal of Experimental Social Psychology, 19, 323-340.

45.

Iyer, E. S. (1988). The Influence of Verbal Content and Relative Newness on the Effectiveness of Comparative Advertising. Journal of Advertising, 17(3), 15-21.

46.

Jackson, D. W., Brown, S. W., Harmon, R. R. (1979). Comparative Magazine Advertisements. Journal of Advertising Research, 16(Dec), 7-14.

47.

Jacoby, Jacob. (1974). Consumer Reaction to Information Displays: Packaging and Advertising. Advertising and the Public Interest, ed. S. F. Divita, Chicago: American Association, 101-118.

48.

Jain, S. C., & Hackleman, E. C. (1978). How Effective Is Comparison Advertising for Stimulating Brand Recall?. Journal of Advertising, 7(3), 20-25.

49.

James R. B., & Park, C. W. (1980). Effects of Prior Knowledge and Experience and Phase of the Choice Process on Consumer Decision Processes: A Protocol Analysis. The Journal of Consumer Research, 7(3), 234-248

50.

Jarvenpaa, S. L., & Todd, P. A. (1996). Consumer Reactions to Electronic Shopping on the World Wide Web. Journal of Electronic Commerce, 59-88.

51.

Kershaw, A. G., & Tannenbaum, S. I. (1976). For and against comparative asvertising. Advertising Age, July 5, 25-28.

52.

Kuester, S., & Hess, S. (1999). How to Overcome Customers’ Adoption Barriers? Advances in Consumer Research, 36, 783-784.

53.

Levine, P. (1976). Commercials That Name Competing Brand. Journal of Advertising Research, 16(6), 17-14.

54.

Lutz, R. J., Mackenzie, S. B., & Belch, G. E. (1982). Attitude toward the Ad as a Mediator of Effectiveness. Advance in Consumer Research, 10, 46-88.

55.

Maheswaran, D., & Sternthal, B. (1990). The Effect of Knowledge, Motivation, and Type of Message on AD Processing and Product Judgements. Journal of Consumer Research, 17(June), 66-73

56.

Maheswaran, D., & Sternthal, B. & Gürhan, Z. (1996). Acquisition and Impact of Consumer Experience. Journal of Consumer Psychology, 5(2), 115-133.

57.

McDougall, G. H. (1978). Comparative Advertising: the Effect of Claim Type and Brand Loyalty. Current Issues and Research in Advertising, 39-52.

58.

Mitchell, A. A., & Olson, J. C. (1981). Are Product Attribute Beliefs the Only Mediator of Advertising Effects on Brand Attitude? Journal of Marketing Research, 18(3), 318-332.

59.

Moore, G. C., & Benbasat, I. (1991). Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation, Information Systems Research, 2(3), 192-221

60.

Murdock, G. W. (1990). Resistance to Innovation: Overcoming The Consumer Research Bias Toward Innovators. AMA Educators Proceeding, 68-73.

61.

Murray, K. B. (1991) A Test of Services Marketing Theory: Consumer Information Acquisition Activities. The Journal of Marketing, 55, 10-25

62.

Osgood, C. E., & Tannenbaum, P. H. (1955). The Principle of Congruity in Prediction of Attitude Change. Psychological Review, 42-55.

63.

Ostlund E. L. (1974). Perceived Innovation Attributes as Predictors of Informativeness. Journal of Consumer Research. 1, 23-29.

64.

Park, W. C., & Lessing, P. V. (1981). Familiarity and its Impact on Consumer Decision Biases and Heuristic, Journal of Consumer Research, 8(Sep), 223-230.

65.

Pechmann, C., & Steward, D. W. (1990). The Effects of Comparative Advertising on Attention, Memory, and Purchase Intentions. The Journal of Consumer Research, 17(2), 180-191.

66.

Pechmann, C., & Ratneshwar, S. (1991). The Use of Comparative Advertising for Brand Positioning: Association Versus Differentiation. Journal of Consumer Reasearch, 18(2), 145-160.

67.

Peter, J. P., & Ryan, P. M. (1976). An Investigation of Perceived Risk at the Brand Level. Journal of Marketing Research, 13(May), 184-188.

68.

Prasad, V. K. (1976). Communications Effectiveness of Cognitive Advertising: A Laboratory Analysis. Journal of Marketing Research, 13(May), 128-137.

69.

Putrevu, S., & Lord, K. R. (1994). Comparative and Noncomparative Advertising: Attitudinal Effects under Cognitive and Affective Involvement Conditions, Journal of Advertising, 23(2), 77-91.

70.

Ram, S. (1987). A Model of Innovation Resistance. Advances in Consumer Research, XIV, 208-21.

71.

Ram, S. (1989). Successful Innovation Using Strategies to Reduce Consumer Resistance: A Empirical Test. Journal of Product Innovation Management, 6, 20-34.

72.

Rao, A. R., & Monroe, K. B. (1988). The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review. Journal of Marketing Research, 26(3), 351-357.

73.

Rogers, E. M. (1983). Diffusion of Innovation, 3rd ed.,The Free Press, New York NY.

74.

Rogers, E. M (2002). Diffusion of Preventive Innovations. Additive Behaviors, 27(6), 989-993.

75.

Russell, T. & Verill G. (1986). Otto Kleppner's Advertising Procedure, 9th ed., Englewood, NJ: Prentice Hall.

76.

Sheth, J. N. (1981). Psychology in Innovation Resistance: The Less Developed Concept. Research in Marketing, 4, 273-282

77.

Sujan, M. (1985). Consumer Knowledge: Effects on Evaluation Strategies mediating consumer judgements. Journal of Consumer Research, 12(June), 31-46

78.

Swanson, E. B. (1974). Management Information Systems: Appreciation and Involvement. Management Science, 21(2), 178-188.

79.

Swinyard, W. R. (1981). Attitude-Behavior Consistency: The Impact of Product Trial Versus Advertising. Journal of Marketing Research, 20(August), 257-267.

80.

Turner, J. C. (1991). Social Influence. Buckingham, England: Open University Press; Pacific Grove, CA: Brooks/Cole.

81.

Urbany, J. E., Dickson, P. R., & Wilkie, W. L. (1989) Buyer Uncertainty and Information Search. The Journal of Consumer Research, 16(2), 208-215.

82.

Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46(2), 186-204.

83.

Venkatraman, M. P. (1991). The Impact of Informativeness and Innovation Type on Adoption. Journal of Retailing, 67(1), 51-67.

84.

Wilkie, W. L., & Farris, P. (1975). Comparison Advertising: Problems and Potential, Journal of Marketing, 39(4), 7-15.

85.

Zaltman, G., & Wallendorf, M. (1983). Consumer Behavior: Basic Findings and Managng Implications. John Willey and Sons, New York, NY.

logo