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open access
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ISSN : 1229-8778
This research focused on the common attribute of two products. Common attribute is a word for attribute that belongs to both products which also are identical in their level. Traditional view of common attribute was that it cannot influence choice. However, recent studies have proved that common attribute could, in fact, influence consumer’s choice through expectation disconfirmation. Current research attempts to broaden this result and find robustness. For this, current research has examined the effect of common attribute according to the direction of expectation-disconfirmation. Particularly, each product contains a determinant attribute which plays the biggest role on consumer’s purchase. If an attribute that is covariant with the determinant attribute appears to be the same, because consumers expect the alternative with higher determinant attribute to be better on covariant attribute, this will bring negative expectation-disconfirmation. On the other hand, if an attribute that is complementary to the determinant attribute appears to be common, this will deliver positive expectation-disconfirmation. This direction of expectation disconfirmation can predict the change of preferences. To testify this effect, we presented different types of common attribute to participants and examined their choice among two products. The result of chi-square test indicated there are significant difference according to the type of common attribute. Also, it was able to observe decrease in the effect of common attribute when expectations consumers held were aggregated through messages. Result of this paper can be useful for marketers who tries to establish strategies to promote their products. This result indicates that not only unique attributes, but also common attributes can play a role of increasing choice share. Additionally, this result shows that which kind of attributes should be used as common attribute. This result also has theoretical implications in that it showed context effect and expectation-disconfirmation played a role in attribute domain.
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