Allen, J. A., Push, S. D., Grandey, A. A., & Groth, M. (2010). Following display rules in good or bad faith? Customer orientation as a moderator of display rule-emotional labor relationship. Human Performance, 23(2), 101-115.

Angle, H. L., & Perry, J. L. (1981). An empirical assessment of organizational commitment and organizational effectiveness. Administrative Science Quarterly, 26, 1-14.

Bateman, T. S., & Strasser, S. (1984). A longtitudinal analysis of the antecedent of organizational commitment. Academy of Management Journal, 27(1), 95-112.

Boyatzis, R. E. (1982). The Competent Manager: A Modeling for Effective Performance. John Wiley, New York.

Brown, T. J., Mowen, J. C., Donavan, D. T., & Licata. J. W. (2002). The customer orientation of service workers: Personality trait determinants and effects on self and supervisor performance ratings. Journal of Marketing Research, 39(2), 110-119.

Campbell, A., & K. S. Luchs. (Eds.) (1997). Core Competence-Based Strategy. International Thomson Business Press.

Cho, S. Y. (2014). The impact of an airline cabin crews’ major competency on organization validation and BSC, Kyungki University Post Graduate Ph. D Degree Research.

Choi, S. K., & Shin, M. J. (2001). A five starred hotel chefs working condition and attitude. Restaurant Management Research, 4(2), 149-164.

Day, G. S., & Wensley, R. (1988). Assessing advantage: A framework for diagnosing competitive superiority. Journal of Marketing, 52(2), 1-20.

Donavan, D. T., Brown, T. J., & Mowen, J. C. (2004). Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors. Journal of Marketing, 68(1), 128-146.

Dubois, D. D. (1993). Competency Performance Improvement: A Strategy for Organizational Chance. MA: HRD Press.

Fisher, C. D. (2000). Mood and emotions while working: Missing pieced of job satisfaction?. Journal of Organizational Behavior, 21(2), 185-202.

Hoffman, K. D., & Thomas N. I. (1992). Service provider job satisfaction and customer-orientated performance. The Journal of Services Marketing, 6(2), 68-78.

Hoppock, R. (1935). Job Satisfaction, NY: Harper & Row.

Jang, H. J., & Lee, D. J. (2011). The research regarding food purchasing system and operating procedures for a hotel’s effect cost management. Hotel Resort Research, 10(1), 79-93.

Jung, T. Y. (2014). The impact of an airline cabin crews’ stress on organization validation, customer orientation and intention to change job. Kyungki University Post Graduate Ph. D Degree Research.

Jung, Y. K. (2002). The role stress of province public officers regarding achievements and the role of mentoring. Korea Local Self-Government Institute Newspaper, 14(3), 85-103

Kim, R. (2004). The research of the impact of service quality perception of customer service focus. Yonsei University Post Graduate Ph. D Degree Research.

Kim, S. H. (2010). The impact of intimacy among airline cabin crews. Sejong University Post Graduate Ph.D Degree Research.

Kim, Y. J., Jung, H. S., & Yoon, H. H. (2011). The impact of a five starred hotel cook’s role stress on job satisfaction and organizational commitment and control effect of experience and gender. Hotel Management Research, 20(1), 31-48.

Kim, Y. M., Kim, J. S., & Park, H. J. (2008). The research regarding the satisfaction of required competency, motives to select job and working conditions. Hotel Tourism Research, 10(1), 70-91.

Klemp, G. O. (1980). The Assessment of Occupational Competence. Washington, D.C.: National Institute of Education.

Kong, K. Y., Won, C. S., & Jang, B. J. (2007). A hotel’s service orientation job satisfaction and organizational effect relationship. Tourism Research, 21(4), 139-154.

Kwak, E. Y. (2003). New Organization Behavior Theory. Chungmok Publisher.

Kwon, D. H. (2009). The research regarding the importance of competency required to foreign airline cabin crew: Focused on perception of airline. Korean Airline Management Research, 7(2), 111-126.

Lee, C. E., & Lee, J. Y. (2010). Effect relationship among characteristic factor, job commitment and customer orientation. Korea Content Institute Research, 10(7), 386-395.

Lee, D. H. (2006). The research regarding job competency development through competency modelling – application and competency modelling of airline cabin crews. Kyunghee University Post Graduate, Ph. D Degree Research.

Lee, M. K. (2012). The impact of an airline cabin crew team ambient on customer orientation. Korea Airline Management Institute, 10(3), 119-138.

Lee, Y. S. (2004). The impact of personal characteristic tendency and job suitability on job satisfaction and commitment. Ph. D, Korea University Post Graduate.

Locke, E. A. (1976). The Nature and Causes of Job Satisfaction. in Dunnette, M. D.(ed.), Handbook of Industrial and Organizational Psychology, Chicago: Rand, McNally.

McClelland, D. (1973). Testing for competence rather than for intelligence. American Psychologist, Jan, 1-14.

Mccornick, E. S., & D. Ilgen. (1980). Industrial Psychology(7th ed.). New Jersey: Prentice-Hall.

McLagan, P. A. (1989). Models for HRD practice: The models. Alexandria, VA: American Society for Training and Development.

Megginson. C., & Chung, Kae H. (1981). Organizational Behavior: Developing Managerial Skills. New York: Harper & Row.

Meyer, J. P., & Allen, N. J. (1990). The measurement and antecedents of affective, continuance, and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18.

Meyer, P. J., & Allen, J. N. (1991). A three-component conceptualization of organization commitment. Human Resource Management Review, 1(1), 61-89.

Oh, S. Y. (2003). The impact of hotel employees’ role conflict on stress. Hotel Management Research, 12(2), 143-163.

Periatt, J. A., Chakrabarty, S., & Lemay, S. A. (2007). Using personality traits to select customer-oriented logistic personnel. Transportation Journal, 46(1), 22-37.

Seo, M. S., & Yoo, J. S. (2014). The impact of room crews’ personal competency on job satisfaction and emotional focus: Focusing through medium effect of job satisfaction. Tourism Leisure Research, 26(9), 139-160.

Spencer, L. M., & Spencer, S. M. (1993). Competence at Work: Model for Superior Performance. CA; John Wiley & Sons.

Strebler, M. T., & Bevan, S. (1996). Competence-Based Management Training. Brighton: Institute of Employment Studies.

Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention: path analyses based on meta-analytic findings. Personnel Psychology, 46, 259-293.

Woo, S. K., Seo, Y. H., & Cho, S. B. (2012). The Impact of A Hotel Employee’s Work Conflict on Customer Orientation. Hotel Management Research, 21(3), 37-49.

Yoo, J. S. (2016). The Research Regarding Structural Effect Relationship of An Airline Cabin Crew’s Personal Competency on Organizational Commitment and Customer Orientation: Focusing on Medium Effect of Organizational Commitment. Korea Airline Management Institute Research, 14(6), 81-101.